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Key Buick GMC - Service Center

3.9

58 Lifetime Service Reviews

4660 Southside Blvd, Jacksonville, Florida 32216

58 Reviews of Key Buick GMC - Service Center

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September 19, 2018

"Unscheduled Oil Change"

- Jasonjax77

Brought my truck in and decided to get an oil change while I waited and they not only knocked out the oil change quickly they even did a full safety inspection of my truck... Very fast and great service writer...

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Recommend Dealer
Yes
Employees Worked With
Jeff Moore
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
September 12, 2018

"Exceptional Service!!!"

- Regal2014

I just want to take the time to compliment the best service managers ever, Dennis Sawyer and Mary Jane. Dennis greeted me and prepared the initial paperwork. I just love his humor and charisma. Hat's off to the repairmen who worked expeditiously to get me in and out in a reasonable amount of time. Also I cannot say enough accolades about Krissy in the Customer Counter area. Each person that I interacted with provided exceptional customer service. Everyone was both professional and personable. Mary Jane explained everything that was completed on my Regal and took the time to review everything that needs to be completed during the next oil change. They even worked together to honor a competitor coupon, which by the way had expired. This is the best customer experience ever. I cannot say enough about the value added customer service I was provided. I will keep coming back again and again. I will also refer others.

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Recommend Dealer
Yes
Employees Worked With
Dennis Sawyer
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Mary Jane
September 08, 2018

"Outstanding"

- Regal

Service is outstanding. Very friendly and professional. Service advisor goes above and beyond to make sure that I was informed about the status of my car.

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Recommend Dealer
Yes
Employees Worked With
Jeff Moore
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
July 02, 2018

"Treated like a valued customer, every time. Thanks Jeff!"

- GMCmike!1

Jeff is warm, friendly and checks up on everything. He makes me feel like a valued customer each time I come into the Service Center. This is ideal for someone who likes to work with local businesses and to be treated with proper care and attention to your vehicle. I enjoy each visit.

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Recommend Dealer
Yes
Employees Worked With
Jeff Moore
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
June 24, 2018

"Great experience every time "

- LL2jax

Since I purchased my GMC I’ve had great experience! I especially appreciate the friendly and kind cashier, who has always helped log my points to my rewards card, saving me money. I also really appreciate Mary J the service representative as she is attentive and respectful. Mary J is the best I’ve worked with so far! Will request her again in the future for sure!

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Recommend Dealer
Yes
Employees Worked With
The cashier and Mary J
June 05, 2018

"Poor Service"

- WarrenS

I stopped in about 4 weeks ago with peeling paint on my right side mirror, I was told one would be ordered. Yesterday I called about a oil change and asked about the status of the mirror. I was told it was in and would be taken care of. When I arrived at the dealership today Mary said she only handles oil changes and she would have to check to see what needs to be done with my mirror, might have to order one. How does this get handled, no communication. Major issue, I did not get my oil changed,

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Recommend Dealer
No
Employees Worked With
Mary Yates
May 06, 2018

"Excellent service"

- Anthony G Bush-Reid

Bryan brown was a very good sales associate everybody was denying me by Bryan brown got the job done great job thanks for everything I’m happy in my 2016 Dodge Charger RT

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Recommend Dealer
Yes
Employees Worked With
Bryan Brown
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
April 28, 2018

"Service Advisor was outstanding"

- Bo_smitj@bellsouth.net

My service advisor was outstanding. Quality of service after the sale is as important if not more important than sales in encouraging buying another GMC from Key. My service advisor, Mary Jane Yates Thompson, was the best I’ve experienced at Key GMC (she is not listed below)

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Recommend Dealer
Yes
Employees Worked With
Mary Jane Yates Thompson
April 21, 2018

"Paint Issues STILL Not Resolved"

- GMCOwner10

I bought a brand new 2017 GMC Terrain in November 2016...in July 2017 the paint where the side panel and rear fascia meet started chipping. Since this it has been a whirlwind of loaner cars and misinformation. The dealership "band-aid" repaired the issue numerous times because they would complete a "fix" and less than a week would go by and the paint would chip again, in the same spot. A couple of times they would "fix" the issue and call me to go pick up my vehicle but I would get there to find the paint was already chipping again...in the SAME spot. Needless to say they had the care for months applying patchwork fixes until finally the issue was escalated to the GMC Regional Sales Rep. I spoke with him and was told that he refused to authorize any additional repairs because this was "normal wear and tear." Now, I am not a mechanic, nor do I restore cars, but I am fairly certain that paint should not be chipping off a vehicle that is less than a year old. Also, if it was "normal wear and tear" why would you go through the labor and expense of attempting to repair it 6+ times? Would you not just say it was "normal" to begin with and not waste your time or money? At this point I am at a complete loss because both the Regional guy and GMC Customer Care have said there is not anything additional they are willing to do. I am concerned not only about the underlying issue this may be caused from, but the potential negative impact on the value of the car. Including the potential for these areas to begin rusting, causing bigger issues. The buying process was amazing, and even the service folks at the dealership were helpful, but they are limited by what the Regional guy authorizes and he said no more...so they stopped efforts and told me they are sorry. Customer care offered me some money towards accessories, but I do not want accessories, I want the issue resolved. Unfortunately now I am stuck....which equates to a loss of customer for GMC, because even with the incredible car buying experience I had, I will NEVER buy another GMC due to this lack of attention to resolving the issue. Unfortunately for the dealership, they are bound to the direction of the Regional guy, and since he is so horrible and has ZERO customer service skills, they are likely to continue losing customers. Sometimes you can be amazing, but if your leadership is garbage you cannot excel beyond that. Word of mouth is a strong thing....and believe me I have shared my experience with ANYONE willing to listen. Most unfortunate, the Regional guy did not want to listen, nor did he want to make this right....so...I will not stop fighting every way I can to be heard and to get results. A vehicle is a MAJOR investment...people do not spend this kind of money just to get something that is broken.

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Recommend Dealer
No
Employees Worked With
Pat Jones
January 26, 2018

"It sucked"

- sadie

Had an appointment at 900 am which they later told me was not an appointment but a "check in" time even though the confirm e-mail clearly stated an appointment time.. after leaving the car all day, they never got around to looking at it. They tried to explain that there were hundreds of cars ahead of mine and if I left it they may get around to it tomorrow! I guess they expected me to walk back home to Fleming Island over the Buckman Bridge. By for good,

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Recommend Dealer
No
Employees Worked With
Dennis Sawyer
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Feb 15, 2018 -

Key Buick GMC responded

Sadie, we are very sorry to cause you any inconvenience. When our shop gets backed up, we try to make it as less of an inconvenience for our customers as possible. We are sorry things got behind with your vehicle. We would love the opportunity to make it right. Please contact our Service Manager, Pat Jones, and he will make it right. Thank you!

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