I bought a brand new 2017 GMC Terrain in November 2016...in July 2017 the paint where the side panel and rear fascia meet started chipping. Since this it has been a whirlwind of loaner cars and misinformation. The dealership "band-aid" repaired the issue numerous times because they would complete a "fix" and less than a week would go by and the paint would chip again, in the same spot. A couple of times they would "fix" the issue and call me to go pick up my vehicle but I would get there to find the paint was already chipping again...in the SAME spot. Needless to say they had the care for months applying patchwork fixes until finally the issue was escalated to the GMC Regional Sales Rep. I spoke with him and was told that he refused to authorize any additional repairs because this was "normal wear and tear." Now, I am not a mechanic, nor do I restore cars, but I am fairly certain that paint should not be chipping off a vehicle that is less than a year old. Also, if it was "normal wear and tear" why would you go through the labor and expense of attempting to repair it 6+ times? Would you not just say it was "normal" to begin with and not waste your time or money? At this point I am at a complete loss because both the Regional guy and GMC Customer Care have said there is not anything additional they are willing to do. I am concerned not only about the underlying issue this may be caused from, but the potential negative impact on the value of the car. Including the potential for these areas to begin rusting, causing bigger issues. The buying process was amazing, and even the service folks at the dealership were helpful, but they are limited by what the Regional guy authorizes and he said no more...so they stopped efforts and told me they are sorry. Customer care offered me some money towards accessories, but I do not want accessories, I want the issue resolved. Unfortunately now I am stuck....which equates to a loss of customer for GMC, because even with the incredible car buying experience I had, I will NEVER buy another GMC due to this lack of attention to resolving the issue. Unfortunately for the dealership, they are bound to the direction of the Regional guy, and since he is so horrible and has ZERO customer service skills, they are likely to continue losing customers. Sometimes you can be amazing, but if your leadership is garbage you cannot excel beyond that. Word of mouth is a strong thing....and believe me I have shared my experience with ANYONE willing to listen. Most unfortunate, the Regional guy did not want to listen, nor did he want to make this right....so...I will not stop fighting every way I can to be heard and to get results. A vehicle is a MAJOR investment...people do not spend this kind of money just to get something that is broken.