Back

Key Chrysler Dodge Jeep RAM of Newcastle

Newcastle, ME

4.3
603 Reviews
Key Chrysler Dodge Jeep RAM of Newcastle is a proud member of the Key Auto Group. If we don't have your ideal ride on the ground in Newcastle, don't worry. If there's a new vehicle at any of Key Auto Group's three Stellantis dealerships in New Hampshire or a used model at any of the growing number of Key Auto Group dealerships across the U.S. that you're interested in, we can transport it to Newcastle.
Contact Dealership

573 US-1

Newcastle, ME

04553

Directions

By Type

Showing 603 reviews

June 02, 2022

Very friendly and professional team. The whole experience was quick and painless we will recommend them. More

by brat1986
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Elwell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bruce Haines
June 02, 2022

I came in for an oil change and fluid check and to look at a gate latch light that was causing issues with the interior dome and dash lights. 2 1/2 hours in the morning was not enough for them to change th More

by Nanne
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mitch Mitchell
Jun 03, 2022 -

Key Chrysler Dodge Jeep RAM of Newcastle responded

Good morning Anne. 1st thing, I am truly sorry that your experience was anything less than perfect, the last thing we want is an unhappy customer. We have made significnat strides in customer satisfaction so this is something we will investigate. In viewing your repair order I see the oil change was completed in under 45 minutes based on time stamps then you asked us to investigate the lifgate light on which we did and confirmed the latch is faulty perhaps having to do with the previous glass damage that you had requested we remove the panel and vacuum all the broken glass which we were happy to do. At that point we provided you a complimentary loaner car so you could go about your day. You had also requested us to investigate the transmission "clunking noise" which we did confirm the fluid was dirty and in need of replacement, we changed the fluid and reprogrammed the module to improve shift quality with your blessing and determined everything was now operating correctly. Again we are very sorry you feel ripped off and we want to make it right, please let us know how we can help resolve this situation and we will do everything we can to make you happy!

May 31, 2022

Great dealer, salesmen are not pushy, overall great experience, highly recommend, would buy here again! More

by HunterWilliams
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Elwell
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bruce Haines
May 27, 2022

The dealership was quick with the sales process, and accommodating to specific financial and credit situations. More

by hannahegentry
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Elwell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bruce Haines
May 26, 2022

They always do a great job fixing all of the problems and issues I bring to them. More

by dmerrill3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Elwell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mitch Mitchell, Steve "Hoaty" Houghton, Bruce Haines, Mike Halligan, Neal Larrabee, Dan Bourgoin, Erik Harvey
May 25, 2022

Very friendly and can get an appointment in a reasonable amount of time. Loaners available if needed. More

by WARDIEJO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Elwell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mitch Mitchell, Bruce Haines
May 24, 2022

Friendly staff, and their lot actually had the cars on the lot that was On their web site More

by KMJ4MAINE
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Elwell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle Frank,, Mitch Mitchell, Bruce Haines, Dan Bourgoin, Erik Harvey
May 24, 2022

The team at Key was great. Kyle was friendly and knowledgeable and Bruce and Brock were great at getting our finance process through quickly. More

by Stellefsen
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Frank, Brock Couillard, Bruce Haines
May 24, 2022

Local, friendly & pleasant staff, easy to schedule appointments, nice waiting area - kid friendly, efficient, informative More

by lmcb293
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mitch Mitchell
May 21, 2022

Nothing good to say. Would never recommend this dealership to anyone for any purchase period. More

by nhall2013
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike Elwell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle Frank
...
32
...