Newcastle Chrysler Dodge Jeep Ram - Service Center

Took the van in for transmission slippage. First it was need for new pan gasket, 7 days later it was need for a new transmission, several days later it was it will be OK with new gasket and ch First it was need for new pan gasket, 7 days later it was need for a new transmission, several days later it was it will be OK with new gasket and change of fluid, then it was back to need a new transmission. The service report I recieved when I towed the van to another repair facility only showed the first diagnosis. I am unsure whether they did anything. There was a sign on the white board behind the desk when I took the van in that said "they were under new management" More

Sorry guys for the 4 score but the remote start that you repaired last week, no longer works and now I have a check engine light on. Would appreciate another appointment that is hopefully not a month out,li repaired last week, no longer works and now I have a check engine light on. Would appreciate another appointment that is hopefully not a month out,like last time. More

Car was ready in a jiffy. Great communication and follow up. Appreciate the staff knowledge. Great communication and follow up. Appreciate the staff knowledge. More

They gave me a rundown of the status of my car afterwards, tires, brakes. Oil change & tire rotation went fine. Parts are on order for the Uconnect system. They were also accommodating with agreem afterwards, tires, brakes. Oil change & tire rotation went fine. Parts are on order for the Uconnect system. They were also accommodating with agreements made with the old management. More

Disorganized but did what needed to be done Seemed disorganized and frantic but the job was completed as agreed disorganized and frantic but the job was completed as agreed More

Did what they said they were going to do on time and willingly. When looking for dealer service I will be back willingly. When looking for dealer service I will be back More

Very courteous and thorough They found a bad rear wiper and had one delivered from the Napa . Also, there was another man there that was very courteous who's name I don't recall but he's had many years of and had one delivered from the Napa . Also, there was another man there that was very courteous who's name I don't recall but he's had many years of experience in the auto repair business More

They were on time, service was great Everyone was polite, helpful. The waiting area was clean helpful. The waiting area was clean More

Easy scheduling; quick and courteous service. Dealership was ready for me when I got there, and work was completed whilst I waited. Dealership was ready for me when I got there, and work was completed whilst I waited. More

Everyone was pleasant & worked to get me my vehicle I had a great experience. Everything worked out great a great experience. Everything worked out great More