Key Chrysler Dodge Jeep RAM of Newcastle - Service Center

Failed inspection Brought my 2004 grand Cherokee in for inspection and axle seal replacement. Failed inspection do to rust underneath and nothing solid to weld to to re Brought my 2004 grand Cherokee in for inspection and axle seal replacement. Failed inspection do to rust underneath and nothing solid to weld to to repair it. The axle seal should not of been replaced. I should of been told it failed. My wife and I both feel that the $310 should be refunded to us. 8 traded it in on a 2016 Ram 250 tradesman. More

Recall Updates I received a recall notice in the mail so I called Newcastle Chrysler Dodge Jeep and scheduled the work to be done. I dropped the truck off and Eric c I received a recall notice in the mail so I called Newcastle Chrysler Dodge Jeep and scheduled the work to be done. I dropped the truck off and Eric called when it was complete. When I picked it up he told me they took care of another recall that I didn’t get a notification about. More

Nice place to do business Talented professional staff that’s extremely helpful and knowledgeable as well as attentive to your needs and concerns regarding your automobile. The Talented professional staff that’s extremely helpful and knowledgeable as well as attentive to your needs and concerns regarding your automobile. The dealership itself is clean and cheerful. More

Excellent I love this dealership, everyone is awesome to deal with and it shows they believe in top customer service, I would travel to use this dealership if I I love this dealership, everyone is awesome to deal with and it shows they believe in top customer service, I would travel to use this dealership if I had to More

Super friendly, attentive service The service department staff is attentive and efficient. They even heated up my loaner for me! And when I forgot to give them the coupon I had until a The service department staff is attentive and efficient. They even heated up my loaner for me! And when I forgot to give them the coupon I had until after she rang up my bill, she politely made the change, no problem! More

The Jeep+ family, the TEAM Service is outstanding! Attention to detail. They listen and do their best to make EVERYTHING right :-) until the customer is satisfied. Local folks w Service is outstanding! Attention to detail. They listen and do their best to make EVERYTHING right :-) until the customer is satisfied. Local folks with the local touch and they give to and get involved with the community. Nothing but praise for MY dealership🥰 More

Top Notch Service We return to this dealer because the friendly, competent, and fairly priced service. They always aim to please. The owner, Randy Miller, is almost a We return to this dealer because the friendly, competent, and fairly priced service. They always aim to please. The owner, Randy Miller, is almost always present and makes sure everything is right. More

Caring, considerate and very knowledgeable They have never tried to sell me something I do not need. Best service department in the area! Randy is very lucky to have Eric and Heather on his tea They have never tried to sell me something I do not need. Best service department in the area! Randy is very lucky to have Eric and Heather on his team. More

Why pull the sticker? I don't worry about what is being done or why. I just want to know why they pull the tire rotation sticker off id I bought the tires someplace else a I don't worry about what is being done or why. I just want to know why they pull the tire rotation sticker off id I bought the tires someplace else amd have the rotated where I bought them. They pull the rotation sticker time after time. Why? More

Friendly and Quick I had winter tires put on and an oil change. They had this done in what seems like no time at all. Even road tested the car to be sure the tires were I had winter tires put on and an oil change. They had this done in what seems like no time at all. Even road tested the car to be sure the tires were evenly balanced. Can't recommend them highly enough!! More