Poulin Chrysler Dodge Jeep Ram - Service Center

Very professional interaction with front desk staff. Waiting area very nice, offered drinks and snacks. Waiting area very nice, offered drinks and snacks. More

Great service. Will be there for a few more services. People are very nice and caring about what is going on with your vehicle. Will be there for a few more services. People are very nice and caring about what is going on with your vehicle. More

We were happy with the overall buying experience. However the detailing of the truck wasn't very good. However the detailing of the truck wasn't very good. More

The waiting room is very comfortable and the staff are great. Love the dog as a greeter❤️ great. Love the dog as a greeter❤️ More

Great overall experience - staff is excellent, service was fast, and waiting room area is comfortable (and includes WiFi). was fast, and waiting room area is comfortable (and includes WiFi). More

Since it has changed hands from it seems like a very stressful environment not as friendly! Familiar faces that have been there for a long time have quit, It is just different, the shelve outside of par stressful environment not as friendly! Familiar faces that have been there for a long time have quit, It is just different, the shelve outside of parts is empty, nobody smiles like they mean it anymore, it is a fake environment. I was looking at buy a truck but I think I am going to go elsewhere. I don’t like being in there anymore. More

Excellent sales staff, they are proficient, friendly and gave me the best buying experience I ever had. gave me the best buying experience I ever had. More

I have had nothing but bad experiences with this dealership since buying my vehicle here. Literally every time I call it goes to voicemail. I always leave messages and not once has my call been retu dealership since buying my vehicle here. Literally every time I call it goes to voicemail. I always leave messages and not once has my call been returned. I have had to call repeatedly to get someone on the phone. When I did get to speak with someone they were unfamiliar with my purchase and promised to get back to me. I live an hour and a half from the dealership and when they failed to give me an inspection sticker they suggested that I drive there. I had to track down another dealership under the Key group and they were infinitely more helpful in five minutes than the Rochester was the entirety of my experience with them. I regret using this dealership and it’s a good thing that I love my vehicle because it’s the only good thing to come from this interaction. More

Sean was friendly and helpful. He followed through on everything. The vehicle was clean. There was a problem getting the license plate off but the Service manager and technician we He followed through on everything. The vehicle was clean. There was a problem getting the license plate off but the Service manager and technician were very helpful and professional. More

Had a problem with my truck 3 weeks after I got it. Brought it into the service center and they took care of the problem. Great customer service. Brought it into the service center and they took care of the problem. Great customer service. More