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Poulin Chrysler Dodge Jeep Ram - Service Center

Rochester, NH

3.0
53 Lifetime Reviews Review Dealership

53 Reviews of Poulin Chrysler Dodge Jeep Ram - Service Center

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February 14, 2020

"Took my car in for a diagnosis on some noises that it was..."

- tpirob

Took my car in for a diagnosis on some noises that it was making. Within a very short amount of time they came out and said that it was the transmission and that it was on the “verge of failure.” That was almost 3 months ago and the transmission hasn’t failed yet. The actual problem? An alternator with shot bearings, and a bad wheel bearing. Had I taken the word of their “factory trained technicians,” I would’ve ended up paying thousands of dollars for a repair that only cost a few hundred. On top of that, I was charged $100 for this diagnosis. I don’t know how their sales department is but as far as the service department, I would stay away.

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Recommend Dealer
No
Employees Worked With
Service department
April 22, 2019

"Never treated so well at a dealership"

- Roadkill611

Purchased a 2012 Jeep Liberty here, low miles and in great shape. 8 months later it needed over $4k worth of engine repair due to warped heads, no extended warranty. They fixed the vehicle and charged me $500 deductible and called it a goodwill repair. I didn’t even ask them, they offered this to me as an option. Never have I been treated so well at a dealership. In doing this they have retained a lifelong customer.

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Recommend Dealer
Yes
Employees Worked With
Brian Poulin
December 05, 2018

"Great service!"

- kennyk70

Always acomadating and quick service! They always wash the truck after my service and everyone is friendly .The dealership is always clean and the sales staff is very knowledgeable.

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Recommend Dealer
Yes
Employees Worked With
Service advisor
Dec 06, 2018 -

Key Chrysler Dodge Jeep Ram of Rochester responded

We appreciate you taking the time to leave us a positive review and rating! We are glad to know that our staff is always friendly, knowledgeable, accommodating and provides quick service. We truly hope that you will visit us again in the near future!

November 20, 2018

"Unscheduled stop"

- Rtw100

With the first snow some warning lights came on. I drove to Poulin with out an appointment and i was seen and out yhe door in less than an hour. Even hospital ER’s are not that good. Outstanding service and service personnel.

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Recommend Dealer
Yes
Employees Worked With
Service staff and i did not grt his name
Nov 21, 2018 -

Key Chrysler Dodge Jeep Ram of Rochester responded

Hello, wow! It sounds like you received quality service from our team! We truly appreciate your business and are here any time you need help.

September 15, 2018

"Sales rep very friendly "

- Renegadejeep2016

Friendly goes a long way!!! As long as it’s sincere. The salesman didn’t make me feel stupid and asked if I had any other questions about my Jeep.

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Recommend Dealer
Yes
Employees Worked With
Tech at desk.
Sep 16, 2018 -

Key Chrysler Dodge Jeep Ram of Rochester responded

Thanks for the great review! We are happy to know that you enjoyed our friendly staff and welcoming environment. Let us know if there is anything else we can help you with. We look forward to your next visit!

July 20, 2018

"very pleased "

- ~BigDog~

I recently had service down and was very pleased, the staff was knowledgeable, they answered my questions and took care of a recall that was on my truck, i couldn’t ask for a better company to do business with, I have had other vehicles form other dealerships and after the sale i was on my own, this is not that place, so far i have had zero o issues with anything I’ve asked. I will definatley do business with them again, and again i am very pleased ~BigDog~

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Recommend Dealer
Yes
Employees Worked With
i didn’t get there names sorry
June 05, 2018

"Excellent, fast, personalized "

- Suzette

I had an excellent service visit for a oil change and recall part replacement. They even washed my Jeep! Very polite staff. Fast and easy!

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Recommend Dealer
Yes
Employees Worked With
Brian Poulin
November 19, 2013

"Being the first time using this dealership for service, I..."

- MSprague

Being the first time using this dealership for service, I was very pleased with the friendliness and speed with which the work was done. Everyone took the time to answer any questions I had and were glad to do so. I am sure that as time goes on my relationship with Poulins will only get better.

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Recommend Dealer
Yes
Employees Worked With
Keith Larmie
Nov 19, 2013 -

Key Chrysler Dodge Jeep Ram of Rochester responded

MSprague, Thank you for your review and kind words. We are glad that you found your very first visit with us to be a great experience both with the work that was done and the staff. We look forward to a continued business relationship in the future!

November 13, 2013

"Service was excellent overall. I typically have brought..."

- ShassIII

Service was excellent overall. I typically have brought my car into the Nissan dealership in Somersworth since the car was an Infiniti. After numerous customer service issues I decided to try Poulin Jeep since that is where we purchased my fiancé's Jeep and where we have it serviced. The individual at the counter was extremely nice, and the repair was done timely and I was immediately contacted upon completion. My only issue is that I was never asked regarding the type of oil that is typically used in my vehicle so I assumed (being a car dealer) that they would know. Upon looking at previous receipts from Nissan and comparing it to the one from yesterday I notice a difference. At Nissan they used a 5W30S Synthetic and on my receipt from yesterday it shows that Bulk 5W20 was used in my car. Is this a problem??

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Recommend Dealer
Yes
Employees Worked With
N/A
Nov 13, 2013 -

Key Chrysler Dodge Jeep Ram of Rochester responded

Dear Shasslll, Thank you for your kind review and we are happy that you and your Fiance have had a history of satisfactory service here. Thank you also for your question in regards to oil type. I have asked our Service Writer, Scott, to fill us in a bit. Scott says that if your vehicle requires synthetic oil that we would use synthetic oil. There is a considerable price difference to the customer when synthetic oil is used. This is why we would not use it for every vehicle. The oil that was used in your vehicle here is not a problem. However, if you should decide that in the future you would like synthetic oil, please just let Scott or Justin know. We would be happy to accommodate.

September 18, 2013

"The Poulin service department was great as always. I..."

- relandry

The Poulin service department was great as always. I have dealt with many dealerships over the years, but I find Poulin to be one of the best. 1 - courteous 2 - quicker than their estimate of wait time. 3 - the price was very low and fair 4 - I made an appointment to have more work done 5 - Very accommodating, for scheduled appointments

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Recommend Dealer
Yes
Employees Worked With
The service manager
Sep 23, 2013 -

Key Chrysler Dodge Jeep Ram of Rochester responded

Dear Relandry, Thank you so much for taking the time to give such a detailed review. We are so pleased to see that there are many reasons that you choose to do business with us. We are sure that your reasons, are what others may look for in a service department as well. Thank you for the rave review!

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