Key Chrysler Jeep Dodge RAM of Newcastle

Front axle u-joint replacement While on a vacation trip from Virginia to Maine, I had an issue with my axle u-joint. I pulled into the dealer asking if they could check it for me. While on a vacation trip from Virginia to Maine, I had an issue with my axle u-joint. I pulled into the dealer asking if they could check it for me. They advised they were booked through the next week, but pulled my truck in anyway. They found a problem and replaced the part immediately, saving our vacation. Newcastle Dodge is, by far, the best dealership I have ever been to. Absolute professionalism and truly caring people. The service assistant and the mechanic were great, explaining everything to me. More

Always excellent customer service! Eric, Heather, Mitch and Randy are always a pleasure to deal with. I often just show up at the service desk when I have a problem and they take care Eric, Heather, Mitch and Randy are always a pleasure to deal with. I often just show up at the service desk when I have a problem and they take care of me often right away and if not then very quickly. More

Superb! This is not only a dealership/service center. It is a place where hospitality and kindness are the foundation. And so I quote Hebrews 13 v 2: Be no This is not only a dealership/service center. It is a place where hospitality and kindness are the foundation. And so I quote Hebrews 13 v 2: Be not forgetful to entertain strangers: for thereby some have entertained angels unawares. In this place, there are angels entertaining angels. And the work done is extraordinary! With my kindest regards, Christiana Adams More

Superb customer service! I very much appreciate the attention to detail and emphasis on clear expectation and communication that Randy has exhibited in every interaction I hav I very much appreciate the attention to detail and emphasis on clear expectation and communication that Randy has exhibited in every interaction I have had with him. It is by far the best I have ever experienced in my dealings with all business owners. More

Excellent customer service Always have had great experiences when dealing with these folks. Would go back myself and would recommend them to others. Looking forward and hoping t Always have had great experiences when dealing with these folks. Would go back myself and would recommend them to others. Looking forward and hoping they will treat just as well in sales as I will be in the market then More

Great staff, wonderful phone support! These guys always have a smile for you, make sure you know when you need to come in for service, and can deal with those occasional surprise visits wi These guys always have a smile for you, make sure you know when you need to come in for service, and can deal with those occasional surprise visits without any issues. More

Good service Brakes on car are great. Survice is always nice an prompt. Also trustworthy employees. Convenient location to get car worked on. Always pleased with w Brakes on car are great. Survice is always nice an prompt. Also trustworthy employees. Convenient location to get car worked on. Always pleased with work. More

Well run service department with friendly people. Our Durango is 20 years old and the folks at Newcastle have kept it running well for years, we wouldn't take it anywhere else. Our Durango is 20 years old and the folks at Newcastle have kept it running well for years, we wouldn't take it anywhere else. More

Great service I recently took my vehicle in for routine service; oil change and tire rotation. While my schedule is very busy, and I need my vehicle, I was able t I recently took my vehicle in for routine service; oil change and tire rotation. While my schedule is very busy, and I need my vehicle, I was able to schedule my appointment for a time in which I would wait for it to be done. I was told it would take an hour to do, and it was exactly an hour wait. Perfect timing. More