Key Ford of Exeter

I had an excellent car buying experience at Key Ford. Gavin went over all the details of the truck I was interested in and started the process of getting my trade evaluated. There was no pressure for the Gavin went over all the details of the truck I was interested in and started the process of getting my trade evaluated. There was no pressure for the sale or any add ons, and we were able to close the deal quickly. Would recommend Gavin and Key Ford to anyone shopping for a vehicle. More

Thrilled with my experience dealing with Tony at Key Ford. This was a spur of the moment decision- I was in the area and stopped on a whim. Spend 3+ hours there because I wanted the car and preferred no Ford. This was a spur of the moment decision- I was in the area and stopped on a whim. Spend 3+ hours there because I wanted the car and preferred not to make another trip to pick it up (over an hour away). Trade amount on my car was fair and I left feeling I'd received a good deal on my purchase. Tony and staff treated us less like customers and more like friends. Highly recommend. More

Gavin was the first salesman I dealt with where I didn’t feel the typical dealership pressure. He was very open and honest, showed me around the truck I wanted, and when we talked numbers, him and Marty wer feel the typical dealership pressure. He was very open and honest, showed me around the truck I wanted, and when we talked numbers, him and Marty were very honest about everything. Would highly recommend! More

Gavin was the first salesman I dealt with where I didn’t feel the typical dealership pressure. He was very open and honest, showed me around the truck I wanted, and when we talked numbers, him and Marty wer feel the typical dealership pressure. He was very open and honest, showed me around the truck I wanted, and when we talked numbers, him and Marty were very honest about everything. Would highly recommend! More

The experience was unlike anything at prior dealerships. The sales staff was friendly and courteous and willing to make a deal with us so that we could get a bigger vehicle in preparation for a family. Tony The sales staff was friendly and courteous and willing to make a deal with us so that we could get a bigger vehicle in preparation for a family. Tony and Martie are 2 fantastic gentlemen. Will definitely recommend all friends and family to key ford for their next vehicle purchase More

My experience at Key Ford was a pleasant experience. Gavin was extremely helpful, and the management was so accommodating. I will only get my cars from Key any more. Truly a pain free experience. Gavin was extremely helpful, and the management was so accommodating. I will only get my cars from Key any more. Truly a pain free experience. More

Gavin was very helpful during the entire buying process . He made sure we were comfortable while waiting for all the aspects of purchasing the vehicle I chose and kept us up to date in a timely fashion while He made sure we were comfortable while waiting for all the aspects of purchasing the vehicle I chose and kept us up to date in a timely fashion while We waited . Any concerns I had were quickly addressed and answered to my satisfaction. More

Gavin and the entire team at Key Ford made the car buying process enjoyable. They took a normally painful process and made it easy and efficient! Can’t recommend them enough process enjoyable. They took a normally painful process and made it easy and efficient! Can’t recommend them enough More

Can't say enough about Gavin, the management team and the finance team. I didnt think I would be able to find a truck i loved. Well Key Ford of Exeter had the truck. They made it possible. No pressure , just finance team. I didnt think I would be able to find a truck i loved. Well Key Ford of Exeter had the truck. They made it possible. No pressure , just smiles and good words. Shout out to everyone. Gavin I appreciate everything, you were very responsive and didnt let anything fall through the cracks. Great communication and again thank you for your service not only in the dealer but for the military. God bless and take care. You will have me again in the future More

I purchased a Certified Pre-Owned truck from Key Ford on 2/20/26 expecting that the vehicle had gone through the detailed inspection that comes with a CPO certification. Unfortunately, that clearly was not 2/20/26 expecting that the vehicle had gone through the detailed inspection that comes with a CPO certification. Unfortunately, that clearly was not the case. Just two days after purchasing the truck, I discovered it had a heater core leak called service on 02/23/26 and had to schedule to bring it back to the service department on 2/26/26, for A major issue like that should have absolutely been caught during any legitimate CPO inspection. Received call from service on 02/26/26 that they believe the smell was from "cleaner" that was used to detail the truck I then informed them I had my mechanic look at it on 02/24/26 before it was brought to them and he found a leak at the heater core then they questioned me "how'd he do that?" I replied with a pressure test, then they told me they would like to keep my truck overnight again to do a pressure test, next day I received a call confirming it was the heater core. While the dealership is repairing the heater core under warranty, that doesn’t change the fact that the vehicle was sold as “Certified” with a problem that appeared almost immediately after I drove it off the lot. My truck has already been sitting in their service shop days after buying it, which is extremely frustrating after making such a large purchase. I requested $2,000 off the price of the vehicle to make up for the inconvenience and the fact that the truck clearly was not properly inspected before being sold as CPO. As of now, I’m still waiting to see if the dealership will take responsibility and make this right. If you’re considering buying a Certified Pre-Owned vehicle here, I would strongly recommend having it inspected independently before trusting the dealership’s certification More