Key GMC of Rochester - Service Center

GMC Service My GMC Acadia was purchased in Massachusetts and I discovered the GMC dealership when I had to get an inspection sticker. Paul, the Service Manager, w My GMC Acadia was purchased in Massachusetts and I discovered the GMC dealership when I had to get an inspection sticker. Paul, the Service Manager, was very gracious in getting me in at the end of the day. When I hit 5000 miles I didn't hesitate to call Paul and schedule an appointment for an oil change and tire rotation. More

Outstanding communication, vehicle was serviced right away I gave this rating due to the service managers ability to get my vehicle in immediately, communicate the problem and get it repaired in a timely manne I gave this rating due to the service managers ability to get my vehicle in immediately, communicate the problem and get it repaired in a timely manner. Paul Sansoucie is a great asset to the Key Buick Gmc dealership. More

Always pleasant people great service upfront with pricing tr I was not sure where to start going for service on my vehicle and then went to key Buick because my mother was going there. Paul is always extremely p I was not sure where to start going for service on my vehicle and then went to key Buick because my mother was going there. Paul is always extremely pleasant and always very accommodating as far as getting my vehicle in .. staffis always upfront about pricing and what to expect.. and I certainly feel that they are very trustworthy More

In and Out in 20 minutes I had a long day. I recently bought a 2018 Sierra from an dealership in Laconia. Took it at 630am for tail light malfunction, couldn’t fix. Local GMC I had a long day. I recently bought a 2018 Sierra from an dealership in Laconia. Took it at 630am for tail light malfunction, couldn’t fix. Local GMC dealership in Laconia couldn’t fit us in so called these guys. Had me in same day at 1:30 and out at 1:50 with a working tail light. Thanks guys! will definitely call in the future for issues. Friendly staff, nice waiting room. More

Fantastic customer service! Had to cancel a Friday appointment on Wednesday, but was pleasantly surprised to be slotted for a Saturday appointment. When the appointment was taki Had to cancel a Friday appointment on Wednesday, but was pleasantly surprised to be slotted for a Saturday appointment. When the appointment was taking a little bit longer than planned, the Service Advisor, Liz, really went over the top to keep me informed and was genuinely concerned about the personal impact of the delay, even offering a loaner for me to complete some errands. Liz is an exceptionally considerate person whose customer centric focus has earned my future business! More

Way too long I went in for my free inspection I was there almost two hours ... I will say it seemed as if they care about your safety or just want to make money is I went in for my free inspection I was there almost two hours ... I will say it seemed as if they care about your safety or just want to make money is a little unclear to me. So it was two hours to find out I failed and had to leave without a clear sticker which is so unprofessional. I failed for my tires being at the limit an my hubs had a little play with one caliber causing the damage to both sides which I will take as true but unsure if it was a tactic since I’m too busy with work to check for myself self. I would say they are average garage in my opinion More

Great customer service with a smile I called they got me in right in diagnosed issue and fixed problem and everything was done in a timely manner and the truck was back to me by the time I called they got me in right in diagnosed issue and fixed problem and everything was done in a timely manner and the truck was back to me by the time I needed it thank you key GMC More

Very efficient In for just an inspection which was "on the house" as a benefit of having purchased my car there. Needed only replacement windshield wipers which were In for just an inspection which was "on the house" as a benefit of having purchased my car there. Needed only replacement windshield wipers which were installed. Appreciated the printout of the status of all items checked during the inspection. Efficient, courteous service. More

Check engine light on Great service I came in on Saturday around 1 pm and they got me right in they gave me a loaner car to take my wife to lunch and when we got back they Great service I came in on Saturday around 1 pm and they got me right in they gave me a loaner car to take my wife to lunch and when we got back they were already done. More

Inspection & Warrenty My 2014 Acadia had bad strutts and they were required for inspection. Paul worked with the team and they are covered under warranty. I was able to get My 2014 Acadia had bad strutts and they were required for inspection. Paul worked with the team and they are covered under warranty. I was able to get all the work done the following week and be able to have my car inspected before end of the week. More