Key Hyundai of Manchester

Buying my new Accent GLS Jake Kielbus was a pleasure to work with when buying my Hyundiai Accent GLS. He was very friendly and attentive to my needs and worked very hard for Jake Kielbus was a pleasure to work with when buying my Hyundiai Accent GLS. He was very friendly and attentive to my needs and worked very hard for me to get a price range that would work for me. He is knowledgeable and patient. He did a great job explaining all the details. He even helped put my granddaughter's car seat in before I left. Thank you Jake, Great Job! More

Damian - Best Solution Provider ever.. First Impressions of Key Hyundai (of Manchester): 1. Our first impression was that it was a nice size dealership. We were not comfortable with the 1 First Impressions of Key Hyundai (of Manchester): 1. Our first impression was that it was a nice size dealership. We were not comfortable with the 1st individual who approached us and were luckily able to meet with Damian. The Key Hyundai (Manchester) dealership (our overall impression): 1. Well laid out with a room for children to play 2. Bathroom are clean 3. There is a nice fireplace to keep warm, if need be. 4. Their coffee, allegedly, is the best. We don’t drink coffee, but they bragged about it the entire time – which was cute. 5. The indoor bay is really neat feature when there is inclement weather. Our intent: 1. Was to LOOK for a car, not buy one, yet. 2. To Determine if this was the dealership we wanted to buy the car from 3. To figure out if we felt they were above-board and honest 4. If the Hyundai Sonata was the right car for us 5. If they could meet our trade-in needs Ask for Damian Smith only: 1. Damian is a very low-key but effective 'Solutions Provider' 2. He spent nearly 4 hours with us giving us many options to choose from. 3. It was disconcerting, however, that we didn't know what the prices of the cars that were being shown to us. We were told they were based on credit, which to this day, doesn't make 100% sense to us. 4. He was patient and attentive, humorous yet professional. Knowledgeable and capable. 5. Damian did retreat to the manager quite a few times but he was able to come back with solid information each time which was helpful to us. 6. Damian was low key in his approach and never felt like a shark with an agenda. Never ever did we feel pressured or hurried. Michael Bianchi: 1. Michael was spirited and fast-talking but quite friendly and amiable. He was clearly adept at what he does and motivated to get that vehicle into our hands that day, if possible (despite the snow storm that was brewing). 2. He provided at least 3 scenarios to purchase the car we felt inclined towards. In the end, he provided an outstanding trade-in value for our vehicle which still had a substantial pay-off to the bank. He also continued to drop the price of the car in keeping with the good credit scoring that he attained when he ran the credit check. 3. He was tremendously generous in the added extras he provided to 'sweeten the pot'. 4. We were, a tiny bit suspicious with the eagerness to sell the car that day. Randolfo Cabrera: 1. Randolfo was very pleasant even given the lateness of the hour (almost past closing time with the snow piling up as every second ticked by). 2. He had the necessary paperwork and didn't mind our questions. 3. He explained the things we didn't fully understand (like gap insurance) quite well. 4. He was articulate, capable and professional and made us feel both comfortable and welcome. Suggestions: 1. ALWAYS ask for Car Fax. Don't wait for them to suggest it. 2. When they say 'everything is there' in the car – check it anyway. The spare tire was not there in the new car we purchased. Luckily, we had a spare tire in the vehicle we were trading in and took it. 3. Bring your calculator and be ready to do some math. 4. Know the value of the car you're trading in as well as the car you are about to purchase. That will help in negotiations, if needed. 5. Be prepared to spend at least 3-4 hours with them. If you don't have the time, then it's probably not a good time to go. Final thoughts: 1. Key Hyundai, based on our experience, had provided a shift in our perspective when it comes to auto dealerships. We believe this has to do primarily with our experience with Damian whom we asked for immediately upon entering the establishment. BEST DECISION WE EVER MADE. 2. The staff all work together and seem to get along very well which allowed us to relax and feel 'at ease'. 3. After the purchase (some 2 weeks later), a lovely surprise arrived at our residence. Delicious homemade cookies along with coupons for services and a touching hand-written note from Jill Merriam. Many people in our families have bought cars, but no one has had this kind of personal touch after the purchase of a vehicle. More

buying experience without a cosigner After experiencing a far less than favorable experience at another dealership I made one simple phone call to Angela with online sales to discuss my e After experiencing a far less than favorable experience at another dealership I made one simple phone call to Angela with online sales to discuss my experience. I revealed in detail all my concerns explaining my frustration and disappointment in my ability to discuss my needs and concerns. Angela asked if she could return my call promptly. After less than 15 minutes she had arranged an appt and directed me to speaking with someone, Rodolfo, immediately upon my arrival. I was quickly assigned to Lori Guardo that LISTENED to my every concern and truly deserves her title of "Solution Provider". I had the greatest experience in dealing with EVERYONE at Key and they helped me remain relaxed and more than met my needs. More

Someone you can trust!!!! Don Jones was a delight to work with! Extremely helpful, interested in what was important to me both in terms of a vehicle and financing. I feel fortu Don Jones was a delight to work with! Extremely helpful, interested in what was important to me both in terms of a vehicle and financing. I feel fortunate to have found such a great sales professional at a professional, people focused dealership. My new vehicle is fabulous and exactly what I wanted/needed. Thanks Don! :-) More

2014 Nissan Altima While looking for a car for our college aged daughter, we stopped at Key Hyundai and was greeted by Jake Kielbus. Jake asked lots of questions to be While looking for a car for our college aged daughter, we stopped at Key Hyundai and was greeted by Jake Kielbus. Jake asked lots of questions to be certain that he understood exactly what we were looking for. The car Jake presented for our test drive was exactly what our daughter was looking for. Jake was very patient and ensured that we had a good understanding of the car's features. Overall, it was a pleasant experience. After the sale of the car Jake has checked in twice to ensure that we are satisfied and to ask if we have any questions/concerns about the car. Jake is professional and ensures that his customers are happy, I would highly recommend Jake to anyone looking to purchase a car. More

1st time buyer Great experience at Key Hyundai while shopping with our son for his 1st car. Jake was extremely friendly, knowledgeable, flexible and patient. He was Great experience at Key Hyundai while shopping with our son for his 1st car. Jake was extremely friendly, knowledgeable, flexible and patient. He was willing to explain all of our options to help us with our decision. He listened to our needs and got us in the perfect car in our price range. Thanks Jake...Great hat! More

Auto experience appreciation Excellent experience and family friendly. Close to home. enjoyed my previous car which was a sonata. Now moved to Tucson Loved your sales staff. Ve Excellent experience and family friendly. Close to home. enjoyed my previous car which was a sonata. Now moved to Tucson Loved your sales staff. Very personable More

Key Hyundai Manchester/Vernon CT Lori Guardo is an amazing person, very engaged in what was best for my family. Lori guided me with the best choices, solution to fit the budget and en Lori Guardo is an amazing person, very engaged in what was best for my family. Lori guided me with the best choices, solution to fit the budget and ensuring we were making the right purchase. I had no idea what to expect being a single parent and on my own with car insurance and more. Lori also went beyond and more to help me get the best quote for car insurance. I felt very comfortable and enthusiastic while having her support through the entire transitioning process. I would highly recommend many of my co-workers in the Hartford Public School System to go to Key-Hyundai and meet a great team who sure to get you approved! Thank you all for working together and giving me the opportunity to begin this new year with a great new car!!! More

Excellent We are extremely happy with our purchase! Steven listened to what we were looking for and assisted us with finding exactly what met our needs. He was We are extremely happy with our purchase! Steven listened to what we were looking for and assisted us with finding exactly what met our needs. He was friendly and knowledgeable. We were more than pleased with our experience. Thank you again! More

My Christmas visit to your Dealership I chose this dealership after visiting many other ones and knew I was in good hands the minute I walked in the door. I was immediately made to feel at I chose this dealership after visiting many other ones and knew I was in good hands the minute I walked in the door. I was immediately made to feel at ease and had a warm & inviting cup of coffee in the beautiful, comfortable waiting area. The service was prompt and efficient. Working with Steven Cerasoli was fantastic. He was calm, caring and excellent at his work keeping me updated throughout the entire buying process. Steven also made sure I knew what every button was for inside the car and hooked up my Blue Tooth. He never seemed a bit impatient with his new customer! Brion Geter was also great to work with and met my terms--no small feat! Randolfo Cabrera made me feel so comfortable with the signing process and was very quick and efficient at getting all of the paperwork done. Very little small talk--appreciated at the end of a very long afternoon. He made me feel very comfortable and had a great sense of humor. I absolutely could not have been any happier with the purchase of my beautiful new car and I am very grateful for everyone's help. Thank you To Jill and everyone at Key Hyundai for keeping my family safe and making me feel like a Princess! More