Key Hyundai of Manchester

Wonderful customer service! Jose is a phenomenal sales rep! Always will do business with this dealership! Can't go wrong. Something for everyone! Good luck! rep! Always will do business with this dealership! Can't go wrong. Something for everyone! Good luck! More

I came in may 6th and was helped by Steven Cerasoli. He was kind and friendly at first, spoke a lot about his family as I had mentioned I have twin toddler boys. I told him I was just there to look and see was kind and friendly at first, spoke a lot about his family as I had mentioned I have twin toddler boys. I told him I was just there to look and see what my options were. He took my information, credit etc . I initially wrote down that I could put 1,200 down and that I didn’t have a preference on a car. He then said he has something perfect for me and would like to show me the car. We then went outside and he showed me a 2016 Hyundai Tucson. Steven said he wouldn’t be able to accompany me for the test drive due to covid and I said that was fine. I took the car for a drive and noticed a jerk motion and several other small issues. When I got back he asked me how it was and I said the car is nice, I mentioned the jerk motion and he said it might’ve just been “sand” and that the car would get cleaned. We then sat down, he gave me a paper of the monthly payments etc. I said several times that I wanted to speak it over with my boyfriend and mother in law before I made a decision. He then asked if I would like to leave sort of a deposit of 500$ to hold the car. He said there were only 25 cars available and that there was no guarantee that if I left without leaving the 500$ that I would be able to have that car the next day or when ever I decided to come back. I said that that was fine, I would take my chances . I just came to look today and see what my options were and that I would like to speak it over with my boyfriend and mother in law. Steves whole demeanor and attitude changed. Steve then said ok before you go I’m going to make a copy of this paper ( the one with my quoted monthly payments). Which I thought was odd, so I see him walk over to the copy machine behind the desk. I could tell my his facial expressions he was pleased with me just leaving the dealership. I could also see him chatting with the general manager of key Hyundai David Goodrich. David Goodrich then walked back with Steve and sat down across from me and asked “what’s stopping you from leaving with the car today” I then again told David what I told Steve several times. I told him I’d like to think it over and talk to my boyfriend about it and my mother in law, I also said the down payment was high and like I had explained Steven I was a student, mom and worked part time. David then said let me crunch some number and see what I can do for you, i said sure. Steven then kept talking about how great the car is, it’s limited edition, Jill Miriam is the dealer for the people. It has a warranty for up to 100k miles, which I later found out is only 60k bumper to bumper. Dave then came back and said they could do it for 500$ down but that the monthly payments would still be around 500$. I felt extremely pressured and they just wouldn’t take no for an answer and at that point I should’ve just walked away. At any point before this I should’ve left. But pressure is a real thing at dealerships and this was the worse experience. I also asked Steven if they had the car in black because I will be making payments on the car and it will be my car and I’d like to at least have the color I wanted, he made an odd facial expression and said no. I said yes and agreed. Steve and I then signed paperwork etc. He offered to follow me home to drop off my car and I would ride with him back to Key Hyundai while they cleaned the car and got the paper work going. We also dealt and spoke about car insurance throughout this whole ordeal. I found it humorous that on the way back he was able to be in the same vehicle with me and without a mask (I wore mine) but initially for the test drive he was not able to accompany me. Steve drove one of the dealership cars when he followed me. So he was not able to feel the jerk movement the car was making. But assured me it would be inspected and clean before I left with it. Fast forward to Mother’s Day May 9th, 3 days later. I was very upset that I was pressured and that the car was still making the jerk motions I called the dealership several times. I called asking for Steve Cerasoli and left him a voicemail. I stated I was not happy with the Hyundai Tucson and would like to know what my options were. I also called to speak with the general manager Dave Goodrich and I got no response. I also tried calling Alyssa from Key Hyundai that day, I was desperate to get ahold of anyone. Alyssa was someone who reached out to me to make me an appointment to come in. Alyssa wasn’t available at the moment . I then gave up. I tried reaching out to Steve again via email on the 11th and got no reply. And again on the 18th. On the 18th of May I called several times and sent an email. At one point on May 11th Steve answered And left me on hold for two minutes and then hung up. He finally reached back to me on May 18th saying he’s been busy, did not mention my voicemail or concerns about wanting to know my options. At that point I gave up again and just asked about the process of making payments. I recently reached out to Steve about having the car looked at because of the jerk feeling and he text back. I will attach that also, on here if I can and on Yelp. I also had an incident a few days after I got the car, a rock hit my windshield and I reached out to my insurance. On May 13th Maria Saldana the insurance person wanted to reach out to Steve at Key Hyundai to confirm the date of purchase on the vehicle. Maria who was very kind reached out to them while I was still on the line and quoted them as “being silly” and “not knowing how to spell my name or who I was”. I am going next week to see what is wrong with the car, nothing should be wrong with it all all. I will never go to a Key Hyundai or recommend this place to anyone. They’re very pushy and unprofessional. I also worked with Johnathon Mirow the finance manager at Key Hyundai of Manchester, John was pleasant and straight forward about everything I was signing. I am interested to see what is wrong with the car when I go in next week, it is suppose to have bumper to bumper warranty etc etc all the great things Steven claimed about the car. Do your research before you go anywhere, I was not educated or prepared when I walked into this dealership and essentially walked out with a car I did not want. I don’t know how someone could go home to their wife and child knowing they sold someone a car that might have transmission issue with two toddler boys. Steven was extremely difficult to get ahold of after the deal, I would think the General manager would want to reach out to a customer whose having issues getting a hold of one of his sales people and who wants to know their options with the car as I tried reaching out to David as well. If I’ve referred to them as Dave or Steve in this review it is because that is the name they Used. More

I've been shopping for over a month and went to a lot of dealerships and I can honestly say that Ed and Key Hyundai were the easiest and nicest people to deal with. He answered every question and didn't was dealerships and I can honestly say that Ed and Key Hyundai were the easiest and nicest people to deal with. He answered every question and didn't waste my time. More

This dealership was amazing they helped me find the perfect car that fit my needs and made my first experience with leasing a car great!! I worked with Ed who was able to answer all of my questions and perfect car that fit my needs and made my first experience with leasing a car great!! I worked with Ed who was able to answer all of my questions and help with the process of switching over to CT And helping with insurance. Highly recommend this deal shop and especially Ed! More

Joel was very helpful and knowledgeable in all areas of the process, I felt very comfortable buying the car after he answered all my questions and concerns it was my first time getting a new car the process, I felt very comfortable buying the car after he answered all my questions and concerns it was my first time getting a new car More

Thank you so much Shelby! I love my new car! Thanks for all of your help and I still can’t believe how quickly you got all of the paperwork done. Thank you!!! all of your help and I still can’t believe how quickly you got all of the paperwork done. Thank you!!! More

Probably the best experience leasing my son his first car! Shelby was confident she could keep us in our price range with a new car and she did! Grateful that the car has all of the new safety features car! Shelby was confident she could keep us in our price range with a new car and she did! Grateful that the car has all of the new safety features. He couldn’t be happier! I would definitely recommend working with Shelby. Loved her!! More

Shelby Ohayon, went above and beyond for me, to get me approved for a vehicle. She was very professional and patient, making me feel comfortable and welcome. This is the second vehicle I’ve gotten through approved for a vehicle. She was very professional and patient, making me feel comfortable and welcome. This is the second vehicle I’ve gotten through her and would recommend her to anyone. More

This is my third Sonata from Key Hyundai. Worked with Joel Arteaga; he is a professional, no pressure salesman. Want a Hyundai...give him a call. Joel Arteaga; he is a professional, no pressure salesman. Want a Hyundai...give him a call. More

Elie is a shining example for what a customer looks for when buying a car. Professionalism and honesty are two traits that I would use to describe his work at Hyundai. Within two hours I had picked out a c when buying a car. Professionalism and honesty are two traits that I would use to describe his work at Hyundai. Within two hours I had picked out a car that would suit me and finalized the opportunity for buying my first car. I strongly recommend bringing your business to Elie Valdes at Key Hyundai of Manchester. More