Key Hyundai of Manchester

I had a fantastic experience at Key Hyundai in Manchester/Vernon. This was my second purchase at this dealership. Francis is an amazing sales person. I definitely recommend this dealership to anyo Manchester/Vernon. This was my second purchase at this dealership. Francis is an amazing sales person. I definitely recommend this dealership to anyone looking for a new car. More

Really enjoyed my purchase of my new ionic EV my salesman was very helpful even though he’s my brother he gave me all the information I needed to make an educated buying decision. it was very enjoyable exper was very helpful even though he’s my brother he gave me all the information I needed to make an educated buying decision. it was very enjoyable experience More

Seth was really helpful and I ended up with an amazing car. The first cat we looked at wasnt the right fit fir me and he got the ball rolling. Thanks!! car. The first cat we looked at wasnt the right fit fir me and he got the ball rolling. Thanks!! More

The dealership was clean and very inviting the sales people were very easy to understand and deal with. My salesman Steven A Cerasoli was phenomenal, he was very informative he made the car buying exper people were very easy to understand and deal with. My salesman Steven A Cerasoli was phenomenal, he was very informative he made the car buying experience absolutely wonderful no pressure.he explained everything about the car it was just refreshing to have him for a salesman .I have had a few bad experiences with car dealers in the past but not at Key Hyundai. I would highly recommend key to all of my friends. So again thank you for a great experience More

Dishonest overcharged estimate for repair I own a 2011 Sonata Limited. In mid Oct, I noticed the inside of the drivers side windows were wet, I couldn't figure out why since it's never happen I own a 2011 Sonata Limited. In mid Oct, I noticed the inside of the drivers side windows were wet, I couldn't figure out why since it's never happened before. After a couple of days of this, I decided to check the interior for moisture and discovered the carpet under the drivers seat and rear passenger area was soaking wet. I used my carpet machine and extracted three cups of water. I was concerned about mold and contacted Chris Brown and told him about my water leak, he scheduled my vehicle for a diagnostic on 10-21-19 at a cost of $131.25 plus tax. After a couple of hours, Dustin Maynard told me the tech (Jonathan Lacroix) confirmed the leak was caused by a bad sunroof gasket and the glass needed to be adjusted as well. He quoted me $175.00 for the gasket alone (Which wasn't even in stock), $220.00 for two hours in labor to replace it and adjust the sunroof glass totaling $395.00 plus tax. The whole thing didn't sound right to me and the price was unreasonably high, so I declined the repair, paid my bill and left. He also listed a bunch of maintenance services on my invoice totaling $1176.00 dollars plus tax and I'll bet 70 percent of it was for labor which I also declined. When I arrived home, I discovered the left "B" pillar the tech had removed was improperly installed. I called Chris and sent him pics, he apologized and offered to send the tech to fix it but I said no because he botched it the first time and I certainly wasn't going to let him touch my car again and fixed it myself. After carefully inspecting the sunroof from the inside, I discovered there are only two screws on each side that secures the glass to the moving track and its adjustment. I felt confident enough to do it myself. I ordered a genuine Hyundai sunroof gasket online for $125.00 and waited for it. On the morning of the repair, I used a timer to see how long it would take me and got started. From start to finish, it took 48 minutes and I did not rush at all!. I could not believe how simple it was and I saved $220.00 in labor, $50.00 in inflated gasket pricing and $25.00 in sales tax. I am not a certified tech by any means, but I do know how to perform general maintenance on my car or I would go broke if I took it to the dealer for every little thing and I always use OEM parts! The day after the repair, it poured all day and the carpet stayed dry and to this day, it still is, therefore, I can confidently say, I fixed it perfectly! There is no justification for Key to try charging me two hours labor when I did it in less than one. I understand they are in business to make money, but it's dishonest to charge more time than it actually takes to do the work. More

Good things My experience was good one my car sale man was excellent he made it easy to say yes to myself so THANK YOU Elie Valdes My experience was good one my car sale man was excellent he made it easy to say yes to myself so THANK YOU Elie Valdes More

great service, seth strano was amazing as well as management and the finance manager. i drove from waterbury to purchase a car. seth drove my car home so i could drive my wifes car home. i would reco management and the finance manager. i drove from waterbury to purchase a car. seth drove my car home so i could drive my wifes car home. i would recommend key hyundai to all my friends. More

Jesse very helpful! Jesse was able to get back to my husband in a quick time looking for the SUV we wanted. We also have two other Hyundai cars the warranty is great and Jesse was able to get back to my husband in a quick time looking for the SUV we wanted. We also have two other Hyundai cars the warranty is great and service very good. More

Great experience!!! We were exstremly pleased with the salesman, polite, friendly and knowledgeable. He listened to what we wanted and showed us what he had on the lot. W We were exstremly pleased with the salesman, polite, friendly and knowledgeable. He listened to what we wanted and showed us what he had on the lot. We bought one on the spot and are very pleased with our decision. More

For 12 years, Dustin and Chris have serviced my 2003 Subaru, which I purchased at Key in 2007. They are just the best I could possibly ask for in service. They are friendly, considerate, and def my 2003 Subaru, which I purchased at Key in 2007. They are just the best I could possibly ask for in service. They are friendly, considerate, and definitely go the extra mile to make things right. They are one of the best reasons why I came back to Key for a new car this week. More