Key Hyundai of Manchester - Service Center

Shanadia WhiteSo today I went in for an oil change took Shanadia White So today I went in for an oil change took 1 1/2hr with appointment. It was the worst experience ever. On my way driving home the ca Shanadia White So today I went in for an oil change took 1 1/2hr with appointment. It was the worst experience ever. On my way driving home the car started shaking and making noise after my oil change. Next thing I know on my way back to the dealership because I knew something was wrong the car started shaking even more and smoking in the back. I had to pull over on the highway with my son in the back seat. It was the worst experience ever!!!! I just bought my suv there a little over a year and this bs happened over an oil changed. I knew it was the dealership fault why my car started smoking and shaking after oil change. Left there and in about 15 min me and my son’s life was in danger. I drove my car perfectly fine to the dealership and now I’m in a rental. I asked the manager who’s fault it’s he said not them and if I didn’t have warranty I would’ve to pay out of pocket for their mistake . All I wanted was an oil change, instead my life was put in danger. How could such a big company make such a mistake after oil change and didn’t want to admit fault. I don’t know if it’s because I’m a women and black they think I’m stupid. When I bought the car last year they didn’t mention that the brakes was almost done. Now In such a hard time I have to worry about $600 something for breaks while I’m still paying thousands of dollars on the car. I’m guess the seller are scammer. Once my warranty is up I will never go back or refer anyone. More

Absolutely poor service job and clearly all about money I will never have this place work on my car again. I've had my car diagnosed and was quoted $8,000 worth of work that need to be done. I eventually sa I will never have this place work on my car again. I've had my car diagnosed and was quoted $8,000 worth of work that need to be done. I eventually saved enough and got the $8k worth of work done to my car, including wash and detailing (which they did a HORRIBLE JOB ) 5 months ago. After the work was done, I picked it up and smelled fumes coming into the vents. Figured I'd give it time to burn the fluids off that may have leaved. Months went by and strong fumes was still coming in. This was not an issue prior to the $8K service and repair work. So now, I called in, I'm told that I have to get it diagnosed AGAIN, which mean MORE MONEY in their pockets. They so-called found two more problems wrong, which the first diagnosis "didn't pick up". I was told it was going to cost $1,500 for the repair. I eventually saved enough yet again and had the work done. Things went well for a few days but I smelled hints of fumes, decided to give it another week to burn off, no. Still there. They didn't fix it at all apparently because now, my Check Engine turned on. Called the service a third time and instead of offering me FREE DIAGNOSTIC AND SERVICE for their apparent INCOMPETENCE, I'm told that it's coming out of MY pocket for the third time! You guys are low down dirty crooks and I will NEVER RETURN! I've put my trust in you but clearly MONEY is more important than RESPECT and INTEGRITY. More

Dishonest overcharged estimate for repair I own a 2011 Sonata Limited. In mid Oct, I noticed the inside of the drivers side windows were wet, I couldn't figure out why since it's never happen I own a 2011 Sonata Limited. In mid Oct, I noticed the inside of the drivers side windows were wet, I couldn't figure out why since it's never happened before. After a couple of days of this, I decided to check the interior for moisture and discovered the carpet under the drivers seat and rear passenger area was soaking wet. I used my carpet machine and extracted three cups of water. I was concerned about mold and contacted Chris Brown and told him about my water leak, he scheduled my vehicle for a diagnostic on 10-21-19 at a cost of $131.25 plus tax. After a couple of hours, Dustin Maynard told me the tech (Jonathan Lacroix) confirmed the leak was caused by a bad sunroof gasket and the glass needed to be adjusted as well. He quoted me $175.00 for the gasket alone (Which wasn't even in stock), $220.00 for two hours in labor to replace it and adjust the sunroof glass totaling $395.00 plus tax. The whole thing didn't sound right to me and the price was unreasonably high, so I declined the repair, paid my bill and left. He also listed a bunch of maintenance services on my invoice totaling $1176.00 dollars plus tax and I'll bet 70 percent of it was for labor which I also declined. When I arrived home, I discovered the left "B" pillar the tech had removed was improperly installed. I called Chris and sent him pics, he apologized and offered to send the tech to fix it but I said no because he botched it the first time and I certainly wasn't going to let him touch my car again and fixed it myself. After carefully inspecting the sunroof from the inside, I discovered there are only two screws on each side that secures the glass to the moving track and its adjustment. I felt confident enough to do it myself. I ordered a genuine Hyundai sunroof gasket online for $125.00 and waited for it. On the morning of the repair, I used a timer to see how long it would take me and got started. From start to finish, it took 48 minutes and I did not rush at all!. I could not believe how simple it was and I saved $220.00 in labor, $50.00 in inflated gasket pricing and $25.00 in sales tax. I am not a certified tech by any means, but I do know how to perform general maintenance on my car or I would go broke if I took it to the dealer for every little thing and I always use OEM parts! The day after the repair, it poured all day and the carpet stayed dry and to this day, it still is, therefore, I can confidently say, I fixed it perfectly! There is no justification for Key to try charging me two hours labor when I did it in less than one. I understand they are in business to make money, but it's dishonest to charge more time than it actually takes to do the work. More

For 12 years, Dustin and Chris have serviced my 2003 Subaru, which I purchased at Key in 2007. They are just the best I could possibly ask for in service. They are friendly, considerate, and def my 2003 Subaru, which I purchased at Key in 2007. They are just the best I could possibly ask for in service. They are friendly, considerate, and definitely go the extra mile to make things right. They are one of the best reasons why I came back to Key for a new car this week. More

Seth was/is my sales person for the purchase of my 2019 Sonata and i am pleased to say he is professional and really easy to talk to. He was able to get me the close to the payment i wanted and has taken Sonata and i am pleased to say he is professional and really easy to talk to. He was able to get me the close to the payment i wanted and has taken time to follow up with me to make sure I'm happy with my new car!! He's a great asset to your TEAM!! More

This place gets worse every time Schedule an appointment arrive 10 minutes early only to find they overbooked and it will take 2 hours to change my oil. I don't know how they got all Schedule an appointment arrive 10 minutes early only to find they overbooked and it will take 2 hours to change my oil. I don't know how they got all these service awards. More

Respect It's always upbeat when we come in. Never do I see anyone who works there with a cranky look on their face. We are always treated with respect when we It's always upbeat when we come in. Never do I see anyone who works there with a cranky look on their face. We are always treated with respect when we come in. We really feel like they give a dam. And this place is always so freakin' clean, it almost looks like it's not being used. We really like dealing with Dustin Maynard......he is a righteous Dude. Always considerate and helpful.....a very solid human being. I used to change my own oil for almost half the price than bringing it in for service. I can still do it, but Dustin and his boys make it way worth it and more. Life is way too short to be scoffing at others and not caring. Help who you can, but always try to help everyone..........thanks folks More

This dealership sucks. Their customer service is a -10. My car that has 17000 miles on it and the paint is falling off the car and they tell me it’s rick damage. Last time I checked but if a rock hits your My car that has 17000 miles on it and the paint is falling off the car and they tell me it’s rick damage. Last time I checked but if a rock hits your car it’s leaves a dent. No dents on my car. So they lost a customer for life not only that but you need your brain checked if you go there for maintenance. They rip you off. More