I have been in 9 loaners in one years time while paying $456 per month “on time payments” for my $30,000 vehicle I purchased at Key of Hyundai Manchester.
Starting in Feb of 2020 I purchased a 2016 Chevy Malibu with 28,000 miles for $30,000 from Key of Hyundai Manchester. From the day I left the dealership with the car there were issues. From the vehicle not driving forward when put into drive, the start to stop stopping every single time, the gears not changing, to the tires being dry rotted and them not wanting to offer me the drive free worry free. I had brought the car back to them in which they had “fixed” and returned the vehicle. Basically I went back and fourth with bringing the vehicle back to them until one time I said that they needed to provided a porter because of the huge inconvenience and I was told by Dan Defreitas (service advisor) that he would “call the police and mark the loaner I had as stolen” I then drove there. Again now I get my vehicle back and as soon as I received the vehicle I turned around and drove it right back to them when they now referred me to Key of Chevrolet. Well, because as Dan said “we’re a Hyundai store we only deal with Hyundai’s”.... Mind you I BOUGHT THE CAR FROM THEM NOT EVEN WEEKS AGO.
I then went to Key of Chevrolet where they had shared they had to rebuilt my transmission and put in a new engine. Mind you I just purchased this vehicle. So I called my sales person and reported to him what was going on and that I would need to be traded out of this vehicle. I been fighting with them since then to get out of the vehicle on their end.... Now I have furthered my search into a lawyer as it is now May 2021. I had been bringing my car paying deductibles for these nonsense fixes since DAY ONE. I have been in 9 loaners in one years time while paying $456 per month for my $30,000 vehicle I purchased at Key of Hyundai Manchester that I never once missed a payment for.. In April 2021 I called Key of Hyundai day in regard to the SAME issue the transmission (the car drives backwards when and drives and stalls) it is automatic... its extremely dangerous. I speak to Chris Brown ( Service Manager) in regard to these issues. He is completely silent half the phone call to the point where I am saying hello repeatedly and just hear him typing away. Mind you I was pregnant with twins during this all and in and out of vehicle’s and was told I could drop my car off but no loaner was available he didn’t even make any effort. I had my c section that up coming Monday. I had no vehicle. This has been extremely stressful. And this company (KEY OF HYUNDAI) needs to do better what happened to “DRIVE FREE WORRY FREE” JILL MERRIAM????
There is so much more but this is just the start to MY CAMPAIGN!!!!