Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
56 Reviews of Key Hyundai of Manchester - Service Center
Sort by
November 25, 2013
I purchased a NEW 2005 Santa Fe and was told it came with lifetime tire and battery replacement. Seven years later, I needed a battery and was told that I missed my last oil change at Key and that voided the lifetime tire and battery replacement. Seven years later, I needed a battery and was told that I missed my last oil change at Key and that voided the warranty, even though the vechel was out of state and the service was done at another garage. I went to Berne's Auto Electric, in East Hartford and spent $102. for a battery. The Santa FE is a great car, I will buy another one but not from Key. More
by printer49
January 20, 2013
I've purchased several cars from Key Hyundai now, was actually at the dealership for routine service when I began to talk to Matt about the new models. Matt was very friendly and knowledgeable about the actually at the dealership for routine service when I began to talk to Matt about the new models. Matt was very friendly and knowledgeable about the cars. He was also able to execute what he said he would. Traded in my Sonata for a new model and couldn't be happier. More
by dmramos
January 21, 2012
My son was driving his 2012 Hyundai Veloster from our Home in NJ to college in Massachusetts this afternoon, when it broke down leaving him stranded in traffic on Rt. 84 in Vernon, CT. We had the car tow Home in NJ to college in Massachusetts this afternoon, when it broke down leaving him stranded in traffic on Rt. 84 in Vernon, CT. We had the car towed to Key Hyundai, I called ahead and spoke with Chris Then, the service manager, and he reassured us the as soon as the car and my son got to the dealership he would have someone look at the car and if necessary get him on his way in a loaner car. I would highly recommend this dealership, because of the professional staff that welcomed my son on a Saturday afternoon in a snow storm, and moved his disabled car from the tow truck to a service bay and brought him a loaner car inside the service area so that he could transfer his belongings inside, and quickly got him back on his trip to college. We did not purchase the car at Key Hyundai, and they treated my son as if he were a long time returning customer. More
by bbaker114
Employees Worked With
Chris Then
December 28, 2011
The Service Department coordinator is awful! She never returns telephone calls or passes messages onto colleagues to protect job! We have tried for two weeks to communicate with the dealership but have returns telephone calls or passes messages onto colleagues to protect job! We have tried for two weeks to communicate with the dealership but have had our communications ignored. More
by lhead1964
Employees Worked With
Pam
August 23, 2010
I want to thank Tim and Shaun in Service and Rhenda and Ed Poland in sales for making every issue I have with Key the best experience ever!! I live over an hour away and knowing that those guys are there Ed Poland in sales for making every issue I have with Key the best experience ever!! I live over an hour away and knowing that those guys are there makes my trip seem less overwhelming! It is very refreshing to meet a good, honest group of people at a dealership! :D More
by redjax671
Employees Worked With
Tim F, Shaun M, Rhenda, Ed Poland
December 21, 2009
The owner of the dealership was very responsive to an issue that I had with the service appointment that was originally scheduled and a communication issue which resulted in a very prolonged wait for the issue that I had with the service appointment that was originally scheduled and a communication issue which resulted in a very prolonged wait for the scheduled service. My concerns were addressed in a very prompt manner, and were resolved quickly. I would recommend this dealership without reservation. Customer service is clearly very important at Key Hyundai. The quality of the work was excellent and the responsiveness was unsurpassed. More
by lindemlunar
Employees Worked With
Tim
