Key Hyundai

We purchased a brand new 2021 Elantra Hybrid with Key Hyundai of Jacksonville. Since purchasing the vehicle in 2021, the car has had numerous problems. Most recently on September 7th the vehicle stopped Hyundai of Jacksonville. Since purchasing the vehicle in 2021, the car has had numerous problems. Most recently on September 7th the vehicle stopped working in the middle of a busy road and gave a HEV error. We had it towed to the dealership. Since the vehicle has been with the team at Key Hyundai, the communication has been horrible. At first, there were miscommunications on whether or not the issue was even diagnosed. It took a week for the dealership to finally get the paperwork to Hyundai so that we could be approved for a rental vehicle. Radio silence since then. We have tried getting any sort of update from Service Director (Toni) and the DOO/GM (Conrad) without success. I have had to open a case with Hyundai, and they also cannot get any response from leadership at the Key Hyundai to provide us with an update. Extremely disappointing, but not surprising based on the lack of communication we have received as well. We finally found out yesterday (September 28th) that the parts to fix the issue are back ordered. So still no time frame on us getting our vehicle back. If you are considering buying with Key Hyundai, please read through their reviews. The buying process seemed great. But once your vehicle starts needing repairs (and it will) the dealership will not help you or communicate with you. And like us, you may be left without your vehicle indefinitely. More

Service department is not honest. . Kareem Johnson is not the guy you should talk to. Big money dealership on the Southside.. . Kareem Johnson is not the guy you should talk to. Big money dealership on the Southside.. More

Bought a 2013 Hyundai found has four recalls. B4 I could get it handled, car does. Had to be towed. 6-8 weeks wait and won’t provide a rental. I am losing money. At 66yrs old, have to order out b B4 I could get it handled, car does. Had to be towed. 6-8 weeks wait and won’t provide a rental. I am losing money. At 66yrs old, have to order out because I couldn’t get anywhere. Fixed incomes don’t fair well with Uber. More

During my car buying process, I went to 3 different dealerships around the Jacksonville area. 2 of the 3 were feeding us B***S*** the whole time. 1 dealer wanted me to pay $12,000 over MSRP as a starti dealerships around the Jacksonville area. 2 of the 3 were feeding us B***S*** the whole time. 1 dealer wanted me to pay $12,000 over MSRP as a starting sticker price. Who knows how much I would have paid if I purchased and taxes and fees and packages got added up. TOO xxxx MUCH, is what I would've paid. The other dealer wanted me to pay extra $4,000 for packages and items that I didn't need or want. Then I went to Key where I met Don Shiver. OMG, he was a God sent. Unlike other salesmen, Don was here to help and please the customer. Not trying to make a quick buck for the dealerships. He took his time with us, answered all our questions, and even played the numbers game with us to let me know what my estimated monthly payment would be. The first 2 dealerships had the exact car on their lot that I wanted and I even test drove it. You want to know how awesome Don really is, Key didn't even have any model on their lot that I wanted, and I still purchased a car from them that they didn't have yet. This was my first time buying a car and Don walked me through and explained every step and made the process easy. Brian from the finance department also didn't a great job. He was able to find me the best finance company, worked out numbers with me, and got me to a monthly payment that I was comfortable with. Key Hyundai is hands down the best Hyundai dealership in Jacksonville. I would definitely buy from them again and recommend anyone looking to shop with them. Thanks Don for making my first time car buying experience a success! I love my 2022 Hyundai Santa Fe Limited and so does everyone else because I get compliments all the time!!! More

Loved my experience here! Robert and Nelson were great to work with. Explains all ! Great job guys! Trust is "Key" here! thanks for everything.. made it so easy and fun to get a new car which i haven't to work with. Explains all ! Great job guys! Trust is "Key" here! thanks for everything.. made it so easy and fun to get a new car which i haven't in so many years. Great communication and quick and efficient! Robert Simmons - you are amazing! More

One of the best experience in buy my new santa fe. Don Shiver Excellent seller and explain everything in the process. Thanks a lot. Two thumbs up. Shiver Excellent seller and explain everything in the process. Thanks a lot. Two thumbs up. More

Great! Super friendly. Quick oil change. Get an appointment. Have had two different cars serviced there. They do nothing until you authorize it. Which is good. appointment. Have had two different cars serviced there. They do nothing until you authorize it. Which is good. More

Fast and efficient Great communication and follow Fast and efficient Great communication and follow up Great experience Practiced excellent safety and disinfecting in today’s times this is very i Fast and efficient Great communication and follow up Great experience Practiced excellent safety and disinfecting in today’s times this is very important and much appreciated More

Great Professionals and great service Key Hyundai fixed multiple problems with my Sonata Hybrid (including removing a rat's nest from my blower filter). My service representative Kaream J Key Hyundai fixed multiple problems with my Sonata Hybrid (including removing a rat's nest from my blower filter). My service representative Kaream Johnson was very friendly, professional and helpful. He answered all questions and kept me informed. The service process is very organized, friendly and quick. More

2nd vehicle purchased from this dealership and left satisfied and with the payment I wanted. Colton and Josh took care of me with this transaction. satisfied and with the payment I wanted. Colton and Josh took care of me with this transaction. More