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Key Scales Ford

Leesburg, FL

4.6
1,615 Reviews
Call Dealership (352) 787-3511
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1719 Citrus Boulevard

Leesburg, FL

34748

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1,615 Reviews of Key Scales Ford

April 26, 2026

I went in for a recall. Their service was great.They got me in and out fast. More

by Ollie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Lofton
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April 02, 2026

Everyone was very polite and professional. Amber was excellent and pleasant and very patient to work with More

by Calpha1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Erin in finance was very thorough
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March 16, 2026

Top notch Dealer, staff is very friendly and professional. Excellent customer service and the facility is beautiful. More

by Happycamper
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Riccard
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March 10, 2026

Totally disappointed with the service department rates. $250.00 just to diagnose a problem regardless of repair. Outrageous. If that cost was applied toward work done it would be acceptable. Will never More

by Holschuh.linda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Hunter
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Mar 18, 2026 -

Key Scales Ford responded

We understand that diagnostic fees can sometimes be frustrating, and we appreciate the opportunity we had to explain the process with you on our phone call after this review was posted. Our technicians are highly trained professionals who are paid for their time and expertise, just like professionals in other industries such as healthcare, legal services, or skilled trades. Diagnosing today’s vehicles requires specialized tools, software, and significant experience to accurately identify the issue, and that time is what the diagnostic fee covers. This fee applies regardless of whether repairs are performed, as the time and expertise required to properly evaluate the vehicle have already been invested. Our goal is always to be transparent and to ensure every customer understands and approves the process beforehand. We secured your approval on the diagnostic charge before we started. We’re sorry to hear that you’re disappointed, but we do stand behind our policies and the value of the service we provide.

January 07, 2026

Very courteous service. The electronic signature process made the purchase process very quick, easy and efficient. More

by John
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Terrell McCoy, Randy Lofton
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December 24, 2025

My service, Nicole, was upfront and honest in offering me options for my Preventive Maintenance. I trusted her do what were the necessary services and parts for my truck. The service was done in a timely man More

by DLS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicole Parker ?
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December 15, 2025

Very disappointed with the way i was treated honestly this will be my last ford its time for something different More

by johnnylugo74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bryan
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Dec 15, 2025 -

Key Scales Ford responded

We want to make sure the facts are clear for anyone reading this. Visit 1: You brought your vehicle in after installing your own rack-and-pinion. We attempted programming, but the part would not accept it. You were not charged for the attempt — we covered the technician time ourselves. Visit 2: You returned for another attempt. Programming again failed. We performed diagnostics and provided an accurate estimate for the correct OEM part and installation required for the system to program properly. You declined the repair. Visit 3: You came back after installing another rack-and-pinion yourself. Programming still failed, and once again, you were not charged for our time or efforts. Ford requires steering components to be installed and torqued by certified technicians before programming can be completed. When parts are self-installed or out of specification, the programming will fail — which is exactly what happened each time. We’re always available to address concerns directly, but we can’t resolve issues if communication only happens online after the fact. We made multiple no-charge attempts to help, and we’re still willing to complete the repair using the correct parts and procedures so the programming can be done safely and successfully. Posting a review without sharing all the facts paints an unfair and inaccurate picture of the situation and the efforts we made to help at no charge.

August 22, 2025

The manager was very good to find the proper bank that helped me to get the loan thank you very much for your help More

by Rolyn
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Fred Almonte
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August 07, 2025

Thank you Breanna, Randy, and Ryan. We love our new truck. This dealership provides excellent customer service. From the time we looked at the truck all the way through the final sale. More

by mboyet1972stl
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Breanna and Ryan , Fred Almonte, Randy Lofton
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July 07, 2025

Very much appreciated the timely and efficient service that I received to do the necessary repairs to my vehicle ! More

by Klysengolf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Allison
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