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Key Scales Ford

Leesburg, FL

4.6
1,602 Reviews

1719 Citrus Boulevard

Leesburg, FL

34748

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1,602 Reviews of Key Scales Ford

September 10, 2022

Went to buy a 2014 C- Max less than 11k miles for $16,000, I’d called the dealership and spoke to Kevin(sales) as no pictures on the internet, I asked home to describe the vehicle to me-car seemed pe More

by adammetcalfe31
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kevin Fessler
Sep 16, 2022 -

Key Scales Ford responded

Hi, Adam. We’ve tried reaching out to you regarding these concerns, both over the phone and through email. It seems you are under the impression that we have charged you for the initial deposit on the vehicle. As you requested, we did not submit your credit to any lender. When you decided not to go through with the purchase, we had your deposit refunded a couple days later. As far as running your credit is concerned, when you inquired about payment plans, we informed you that we would need to receive a credit application and pull your credit to have an approximate idea of the plan. Your wife then proceeded to fill out and sign the application. It is unfortunate that you misunderstood the process. We will learn from this experience and work hard to ensure we are more clear with our wonderful customers in the future. If you need clarification regarding anything else, please reach out to our GSM, Don Garrett, at 352-787-3511.

Sep 16, 2022 -

adammetcalfe31 responded

Hi Don, First of all I think you need to read my email again and look at the pictures( advertising the car for $16,000) or perhaps change your ocularist. I’m not under the impression that you charged me initial deposit- I left the $500 to hold the car. My wife and I told Ishmael(finance/warranty) Kevin and your desk manager- that my wife had a 791 Auto beacon score and been approved from a Lexus store. Yes my wife started to fill out a credit app, signed it but my wife scrubbed out her signature and we told Ishmael, Kevin and the desk manager not to check credit. The facts are: 1. You advertise the car for sale at $16,000- but don’t honor the price- you bump $500! So why not advertise the car for $16,500? 2. You’re salesman describes the car over the phone (no pictures on the internet) but fails to mention the accident damage on the drivers side! 3. After expressly telling all 3 members of your staff not to pull credit- you go and pull it anyway! My wife hadn’t signed a privacy document either!

Sep 16, 2022 -

adammetcalfe31 responded

4. We gave the deposit on the 9th and did not receive a refund the following day… but on the 13th!

Sep 19, 2022 -

Key Scales Ford responded

Hi Adam, We have the signed credit application by your wife, with nothing scrubbed out, giving us authorization to run her credit. The initial $500 deposit was taken on 9-6-22 at 7PM to hold the vehicle. Once you decided you did not want the vehicle, we refunded the $500 deposit on 9-9-22 at 940AM. Credits take a few days to process from the credit card processors. That is something we can not control. The vehicle has no history of any accidents, the vehicle had scratches on the drivers side front bumper, which we said we would fix for you. This vehicle is 9 years old ( in model years) it is bound to have scratches or some sign of wear. We did not submit your credit to any lender or shared any information to any bank. We only pulled your credit score to give you an idea of your payment. We are sorry that we could not earn your business. We wish you the best in locating the vehicle of your choice.

Sep 19, 2022 -

adammetcalfe31 responded

Hello, I see that you haven’t answered facts 1&2 to my satisfaction! If you look at the pictures it wasn’t a scratch, the wheel arch was creased and the bumper broken. We asked several times about the “scratches” and only the one key- and were told by Kevin the salesman “sold as is”. When we asked Ishmael he said he would ask the used car manager. I’ve bought many cars , new, used, classic and import Defenders from England so I’m well aware so I’m well aware of wear and tear Concerning the deposit, we were told “we will hold the deposit overnight, call us in the morning and I’ll tear it up” Actually my wife had to fill out a form for the refund and the signed and approved by the back office. We purchased a new 2022 VW Taos for our daughter funnily enough without any shenanigan’s from the salesperson or dealership. When I passed my driving test many years ago, I was very fortunate my father took me to the nearest Ford dealership and bought me a new mustang-as his father did the same- even though my father hadn’t driven a Ford for years. Ok I went cheap and was buying used, but it was going to be a Ford- your employee’s, business practices, dealership have left a nasty taste and I will never purchase a Ford and of course my 16 year old daughter will never forget the delightful experience! Honesty and integrity aren’t part of your DNA and business practice. I hope the back and forth ends here because without doubt you are waffling and a stranger to the truth.

Sep 20, 2022 -

Key Scales Ford responded

Our website priced the vehicle correctly. We strive ourselves on honesty , transparency and integrity. If you felt otherwise, all we can do is apologize for your experience. How wonderful you found a great vehicle for your daughter. Best Wishes.

July 26, 2022

Outstanding customer service, highly recommended for your new Ford car needs. Clean, nice show room More

by ragasser
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fred Almonte
Jul 27, 2022 -

Key Scales Ford responded

Thank you for your kind words!

June 21, 2022

This was our 2nd car that we bought from Key Scales Ford and both times we were treated by people who care about what they do. We were not just a number, and you could tell they really care about their cust More

by DNIGHT
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Fessler
Jun 22, 2022 -

Key Scales Ford responded

We appreciate your loyalty and patronage. Thanks for leaving us a 5-star review. We are ready to continue meeting that standard time after time that you visit us.

June 20, 2022

After searching all over north Central for a reasonable deal on a new or used Ford for over a week l found an acceptable vehicle at key scales. Ford in Leesburg. My salesman Fred almonte was competent, str More

by Dcthunderroad5353
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fred Almonte
Jun 21, 2022 -

Key Scales Ford responded

Thanks for leaving such a good review. We’re ready to work hard to earn 5 stars next time you visit!

April 29, 2022

We had a wonderful experience at Key Scales. Fred Almonte was an absolute wonderful salesman and we actually became good friends. We will definitely purchase another vehicle with him in the near More

by Valthaxter
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fred Almonte
May 02, 2022 -

Key Scales Ford responded

Congratulations on your Bronco! How exciting! It was such a pleasure serving you. We greatly appreciate your business and look forward to your next visit with us!

April 26, 2022

This was the best experience in my 50+ years of car buying/leasing! Fred Almonte Sr. Is wonderful! More

by Jocpal
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Fred Almonte
Apr 26, 2022 -

Key Scales Ford responded

We are so happy to hear that you had a great experience with us! We truly appreciate your business and look forward to your next visit!

March 28, 2022

Outstanding service, everyone was professional and attentive. Did not feel rushed and enjoyed the conversation with Fred. More

by welker89
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fred Almonte
Mar 28, 2022 -

Key Scales Ford responded

We are so grateful that you left us such a great review! We take pride in bringing all our clients the customer service that they deserve. We can’t wait to continue to serve you.

February 08, 2022

Fred and everyone at Key Scales Ford was great. We had to wait a bit while they prepped our car and paperwork but they kept us updated on what was going on. Definitely a great experience. More

by Robin
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fred Almonte
Feb 09, 2022 -

Key Scales Ford responded

We are so happy to hear that you had a great experience with us, Robin! We truly appreciate your business and look forward to your next visit!

February 02, 2022

Fred Almonte Sr is the absolute best salesman. He was top notch. Very professional and extremely knowledgeable. More

by mrslvoe@gmail.com
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fred Almonte
Feb 03, 2022 -

Key Scales Ford responded

Thank you for sharing this wonderful feedback! We are proud to provide you with the exceptional service you deserve!

January 27, 2022

Integrity, is a word that can be applied to this dealership. In day and age where an in-demand vehicle is hard to find. When it is huge commodity to the dealer, it is a seller's market. Where other More

by toddkiernan
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fred Almonte, Randy Lofton
Jan 28, 2022 -

Key Scales Ford responded

Thank you, Todd, for sharing this wonderful feedback! We are proud to provide you with the exceptional service you deserve! We greatly appreciate your business and look forward to your next visit with us!