Keyes European

BUYER BEWARE: Sold a Cadillac with Major Issues – No Accountability, No Action I purchased a $30,000 2018 Cadillac Escalade from Keyes Mercedes Van Nuys on March 31st, 2025. Within 9 days, the vehicl Accountability, No Action I purchased a $30,000 2018 Cadillac Escalade from Keyes Mercedes Van Nuys on March 31st, 2025. Within 9 days, the vehicle completely failed—displaying “Steering Assist is Reduced – Drive with Care,” failing to accelerate, and requiring a tow from a medical facility. A certified Cadillac service center (Tustin Cadillac) later found two major mechanical failures: - Leaking oil cooler lines – $680.67 - Leaking heater hose – $652.68 I was told at the time of purchase that the vehicle had been “serviced” and had “no issues.” These problems clearly contradict those claims. I declined the extended warranty because I trusted the dealership’s assurances. When I contacted the dealership multiple times by phone and email—including the salesperson, sales department, GM, and service line—I received minimal acknowledgment and no resolution. Eventually, I was told to “go to Cadillac” without any offer to take responsibility or support repairs. Declining a warranty does NOT waive a buyer's legal rights. Under California law, any vehicle sold by a dealer must be safe, roadworthy, and fit for use. This vehicle broke down within 9 days, and the dealership has refused to make it right. I’m sharing this to protect others. If you've had a similar experience, speak up. You are not alone. ~J.W. More

Keyes European Mercedes-Benz sold me a lie — then watched me collapse. On Dec 16, 2024, I bought a 2014 GLK for $8,911. They swore it passed inspection. 24 hours later: Mercedes-Benz Newport Beach found ma me collapse. On Dec 16, 2024, I bought a 2014 GLK for $8,911. They swore it passed inspection. 24 hours later: Mercedes-Benz Newport Beach found major oil leaks, wrong battery, rotten plugs, and overdue transmission service. Total fraud. I returned. They said, “You didn’t pay full price—what did you expect?” I collapsed in front of them from stress. No one helped. No 911. Nothing. I demanded justice. They refused a refund—despite CA law giving me 24 hours for return under conditional delivery. That’s deceptive business, possible consumer fraud, and gross negligence under California Civil Code §1770, §17200. Refund came only after I fought tooth and nail. No apology. No accountability. This wasn’t a dealership—it was a trap. Be warned. More

Hello, As a former GM of a dealership I help my relatives buy cars in LA, this is the third car, Tito and his staff are great, professional, We will buy more cars here George Ricci buy cars in LA, this is the third car, Tito and his staff are great, professional, We will buy more cars here George Ricci More

I had a deeply disappointing experience with Sidney and Yakov from the sales team. After agreeing on the sale price for a car and submitting all required documents, they completely ignored my repeated requ Yakov from the sales team. After agreeing on the sale price for a car and submitting all required documents, they completely ignored my repeated requests for confirmation. Despite my efforts to follow up, they neither called back nor sent any messages. Eventually, I discovered that the car was sold without any communication from them. Frustrated by their silence and lack of professionalism, I decided to purchase a car from another dealer. This was the worst customer service I’ve encountered, and I have copies of all communications as proof. More

Steve coto was great abve and beyond , helped alot , test drive and after sales he follow up drive and after sales he follow up More

Noel Mansoorian was Amazing no games going in and out no DRAMA like all salesman do will do business again becz of “Noel” other salesman we had we can we cant do ur offer drama but they call u next day plz DRAMA like all salesman do will do business again becz of “Noel” other salesman we had we can we cant do ur offer drama but they call u next day plz come begging you I don’t like drama we came to Van Nuys. We met Noel. Everything was so professional. He was very nice instead of one we got two cars. Thx to Noel A lot of salesman shouldn’t learn from this guy instead of doing drama. This guy should be on a big post. More

This's the 3rd Mercedes vehicle I've picked up from this dealership and all I can say is they've nailed it every time. I'm very happy and satisfied with my experience. dealership and all I can say is they've nailed it every time. I'm very happy and satisfied with my experience. More

Trent my sales guy is really helpful, thoughtful, and kind. He really encouraged me to buy the car. kind. He really encouraged me to buy the car. More

Great customer service. Casey was great! the contract was even a breeze. Definitely will be back for next car Casey was great! the contract was even a breeze. Definitely will be back for next car More

Easy to work with. Was there less than 1 hour. Great service. Thank you everyone Was there less than 1 hour. Great service. Thank you everyone More