Back

Keyes European

Van Nuys, CA

4.3
308 Reviews

5400 Van Nuys Boulevard

Van Nuys, CA

91401

Directions

By Type

Showing 308 reviews

May 05, 2025

BUYER BEWARE: Sold a Cadillac with Major Issues – No Accountability, No Action I purchased a $30,000 2018 Cadillac Escalade from Keyes Mercedes Van Nuys on March 31st, 2025. Within 9 days, the vehicl More

by wadefamadventures
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Sean Davisson
May 04, 2025

Keyes European Mercedes-Benz sold me a lie — then watched me collapse. On Dec 16, 2024, I bought a 2014 GLK for $8,911. They swore it passed inspection. 24 hours later: Mercedes-Benz Newport Beach found ma More

by conormgrego
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Sydney, Sean Davisson
May 07, 2025 -

Keyes European responded

Conor, thank you for sharing your feedback with us. We take all customer concerns seriously and aim to provide the best service possible. We sincerely apologize for any inconvenience or frustration caused. Please contact Ferni Garcia, our Guest Relations Manager, at fernandagarcia@lithia.com to discuss your experience further. We appreciate the opportunity to address your concerns directly.

April 24, 2025

Hello, As a former GM of a dealership I help my relatives buy cars in LA, this is the third car, Tito and his staff are great, professional, We will buy more cars here George Ricci More

by rricciflat
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tito
Apr 25, 2025 -

Keyes European responded

Thanks for the fantastic review! We're so glad to hear about your positive experiences with Tito and the team. Your trust in us for your family’s car purchases means a lot. Looking forward to helping you with more cars in the future!

April 05, 2025

I had a deeply disappointing experience with Sidney and Yakov from the sales team. After agreeing on the sale price for a car and submitting all required documents, they completely ignored my repeated requ More

by Sergio
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
Yakov berezin
Apr 08, 2025 -

Keyes European responded

Sergio, thank you for sharing your review with us. We sincerely apologize for the disappointing experience with our sales team. This is not the level of service we strive for, and we would like to address your concerns. If there is anything we can do to assist you further, please reach out to Ferni Garcia, Guest Relations Manager, at fernandagarcia@lithia.com. We hope for the opportunity to regain your trust in the future.

February 07, 2025

Steve coto was great abve and beyond , helped alot , test drive and after sales he follow up More

by basaw12
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
steve Coto
Feb 10, 2025 -

Keyes European responded

Thanks for the fantastic review! We're thrilled to hear that Steve went above and beyond for you. Our team is dedicated to providing excellent service, and it’s great to see that reflected in your experience. Enjoy your new ride!

January 26, 2025

Noel Mansoorian was Amazing no games going in and out no DRAMA like all salesman do will do business again becz of “Noel” other salesman we had we can we cant do ur offer drama but they call u next day plz More

by A.M.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Noel Mansoorian
Jan 27, 2025 -

Keyes European responded

A.M., thank you for your fantastic review! We're thrilled to hear about your positive experience with Noel. His professionalism and no-drama approach truly set him apart. We look forward to serving you again in the future! Enjoy your new cars!

January 13, 2025

This's the 3rd Mercedes vehicle I've picked up from this dealership and all I can say is they've nailed it every time. I'm very happy and satisfied with my experience. More

by z_savalan
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sako
Jan 14, 2025 -

Keyes European responded

Thanks for your fantastic review! We’re thrilled to hear that you’ve consistently had great experiences with us. Your loyalty means a lot, and we look forward to helping you with your next Mercedes-Benz vehicle!

December 23, 2024

Trent my sales guy is really helpful, thoughtful, and kind. He really encouraged me to buy the car. More

by Favor
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Trent and Kurt
Dec 26, 2024 -

Keyes European responded

Thanks for the fantastic feedback! We're thrilled to hear that Trent made your car-buying experience so positive. Our team is dedicated to providing helpful and thoughtful service, and it's great to know it made a difference for you. Enjoy your new ride!

December 18, 2024

Great customer service. Casey was great! the contract was even a breeze. Definitely will be back for next car More

by Tbuxx
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Casey, Sean Davisson
Dec 20, 2024 -

Keyes European responded

We're so glad to hear you had such a positive experience with our customer service and Casey! It’s fantastic that the contract process was smooth for you. We look forward to helping you with your next car!

December 13, 2024

Easy to work with. Was there less than 1 hour. Great service. Thank you everyone More

by Hovo
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John. Mashkid, Sean Davisson
Dec 16, 2024 -

Keyes European responded

Thanks for the fantastic feedback, Hovo! We're thrilled to hear you had such a positive experience with our team. Your satisfaction is our top priority, and we appreciate you taking the time to share your thoughts!

1
...