I purchased my used 2013 Mercedes E350 from Keyes European and all seemed well until 4 months later I called the DMV to see where my license plates were and if there might be any issues in the delay. They then informed me that Keyes had not submitted proper paperwork to switch the registration to my name. Turns out the DMV had sent numerous letters telling Keyes to submit my smog paperwork, but they clearly ignored these. I was instructed to call Keyes about it and guess what? They sold me a car without smog testing it! They first said I needed to bring my car in to get it registered, which is absurd. Then after I said no, they said, well it actually needs to be smog tested. The seriously tried to con me to bringing my car in without telling me they forgot to smog it! Very dishonest!
I was outraged that a "reputable" certified Mercedes dealership could let something like this slip. How can you sell a car without smog testing it? It is actually against the law and if my car failed the test, they would be ******! When I called, there was no apology or any type of recovery. I was told it was not a big issue and they are very busy and this one "slipped" through the cracks. Being said, they let me drive this car around for 4 months before I informed them of their own mistake. What if something was wrong with the car? I was outraged they can have an oversight like this. What is even better is they asked ME to come from where I live in Santa Monica to get it smog tested. They did not even own up to it and say sorry and I will send someone right away with a loaner and get it back to you. I was the one that had to insist on this. I finally arranged for the car pickup and the service manager said he would fill my tank for the trouble. Since that was the case I didn't bother filling my tank that week, but still had a little less than a quarter left when I gave to them. They returned my car the next day with the tank BELOW E! Leaving me with NO gas and now I have to drive and risk getting stranded while looking for gas. I texted the sales rep that dropped it off and the response was "Oh I didn't see it was that low". This is quite the story considering whenever there is a low tank an alert will come up.
I talked to the GM about everything and he was very straight to the point and gave off the same "it happens all the time" and "it's not a big issue". For all this trouble and negligence, one would think that they would want to regain my trust and make the situation right, but that was not the case. It was brushed off just like the most likely many instances they had before. Look, this place is one of the largest sellers of Mercedes in California. They want to get you in and out as fast as they can without caring about the quality and safety of what you are buying. Clearly this is all about the money and whose to blame them? I just know I will be choosing a new dealership when we are due to buy my wife's car. Just be over cautious with these sneaky people.