Keyes European
Van Nuys, CA
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VERY BAD EXPERIENCE!BEWARE OF BAIT AND SWITCH! First of all my experience with SHAWN at this dealership is a NIGHTMARE!He got me into a "BAIT AND SWITCH" trick where he had me sign up for a FAIR de First of all my experience with SHAWN at this dealership is a NIGHTMARE!He got me into a "BAIT AND SWITCH" trick where he had me sign up for a FAIR deal with NO downpayment and FAIR interest rate and had me drove the car immediately on the same day 10/15.After a week 10/21 he called letting me know that the bank did not approve my loan and tried to change the contract by now asking a high down payment and a higher interest rate!!!What a trap!!! Good thing they have not sold my trade in yet so I was able to get out of the deal.BEWARE with these type of people because they will really trick you saying things "hey man you're a good man so here is what I can do for you bull crap"!!! In addition I just found out that Mercedes is falling behind BMW unless you get the really expensive ones (AMG crap)coz even the new C 300 4matic that I test drove did not match compared to my entry level 320iBMW. I WILL NOT EVER COME BACK OR RECOMMEND KEYES EUROPEAN MERCEDES BENZ DEALERSHIP TO ANYONE OR MERCEDES BENZ IN GENERAL!0 star rating if I could! BEWARE!!! More
Best dealership My friend introduced me to Keyes Mercedes for my new car. They front desk is nice and professional and my sales Shareef provided very professional ser My friend introduced me to Keyes Mercedes for my new car. They front desk is nice and professional and my sales Shareef provided very professional service and resolve all the questions I have. He spend time and explain everything to me and I am so happy with my car !! More
Recent experience leasing a vehicle The sales rep edmond was good. He treated us in a very professional and corteous manner. He explains things very well and provides us with the correct The sales rep edmond was good. He treated us in a very professional and corteous manner. He explains things very well and provides us with the correct information prior to completing the transaction. More
Great experience I'd definitely recommend this dealer. Very easy to work with, Rami was great to work with. Very good selection, not pushy at all. Thanks! I'd definitely recommend this dealer. Very easy to work with, Rami was great to work with. Very good selection, not pushy at all. Thanks! More
Great service and happy customer I've already recommended this dealership to a couple of friend. Stan was awesome. Sharif was too and I'm even mentioning the finance gal, Vincetta. T I've already recommended this dealership to a couple of friend. Stan was awesome. Sharif was too and I'm even mentioning the finance gal, Vincetta. They all treated me so well and I am one happy customer driving a Benz now. Thanks! More
Great service I have bought multiple cars from this dealership and I will keep coming back. They take great care of their customers. I have referred several friends I have bought multiple cars from this dealership and I will keep coming back. They take great care of their customers. I have referred several friends to them. More
Awesome service Had a great experience buying my first Mercedes, the sales guy Oliver was very friendly, extremely helpful, and knowledgeable. I would recommend this Had a great experience buying my first Mercedes, the sales guy Oliver was very friendly, extremely helpful, and knowledgeable. I would recommend this dealer to everyone. More
The best! Still the best Dealership! Friendly customer service, The best and luxurious environment, always have coffee and other drinks and food.like not every Still the best Dealership! Friendly customer service, The best and luxurious environment, always have coffee and other drinks and food.like not every dealership. I will be visiting again for sure!! Tony Stoytchev More
Awesome. Brian Sheldon is an awesome guy. He found the perfect car for me. Worked with me to make the deal. I wouldn't go anywhere else. Brian Sheldon is an awesome guy. He found the perfect car for me. Worked with me to make the deal. I wouldn't go anywhere else. More
Amazing experience! Brian was very professional and helpful! Took the time and made sure I was happy with my vehicle! Made me feel that I can trust him witch was very i Brian was very professional and helpful! Took the time and made sure I was happy with my vehicle! Made me feel that I can trust him witch was very important to me! Love my new car thank you Brian !!! More

