Keyes European

Great Place to Get Your Car From It is a great dealership. The workers are very helpful and nice. From the first moment you enter the dealership, you can feel their friendliness. They It is a great dealership. The workers are very helpful and nice. From the first moment you enter the dealership, you can feel their friendliness. They try their best to help you to get what you want at a price that is convenient for you. More

We got what we wanted Kudos to Terrence!!! We got what we wanted!!! The experience was painless...the dealership has the car that we wanted, the salesperson was friendly, t Kudos to Terrence!!! We got what we wanted!!! The experience was painless...the dealership has the car that we wanted, the salesperson was friendly, the paperwork was fast. More

Very good. They really paíd attention to my needs They really paid attention to the type of car that I needed. Also very concerned about price and they were able to accommodate my needs. I trade in my They really paid attention to the type of car that I needed. Also very concerned about price and they were able to accommodate my needs. I trade in my old car and got a very good deal for that. More

excellent and friendly but not over the top Mostafa was a car salesman without the typical sales approach. He knew the car back and forward. He was low key which my husband and I appreciated. Mostafa was a car salesman without the typical sales approach. He knew the car back and forward. He was low key which my husband and I appreciated. We felt he worked hard for our best interest. I highly recommend him jl More

Satisfied customer! I came in knowing exactly the type of car I wanted. They wasted no time and provided me with that and much more. My salesmen Fernando was very hands o I came in knowing exactly the type of car I wanted. They wasted no time and provided me with that and much more. My salesmen Fernando was very hands on and not pushy. He just wanted me to leave happy and satisfied and that I did. It only took a few hours until I was in my new Mercedes Benz! More

Great service. Great service by David G. I was in and out in under 1 hour. David delivered everything that was promised. I would highly recommend Keyes. Great service by David G. I was in and out in under 1 hour. David delivered everything that was promised. I would highly recommend Keyes. More

Very nice dealership The salesman was very nice and helpful. His name is Leo. He was very polite and caring. Answered all of my question. He toke me for test drive. After The salesman was very nice and helpful. His name is Leo. He was very polite and caring. Answered all of my question. He toke me for test drive. After that he asked people to put the gas on and wash the car. He took me after that again for another test drive and showed me everything. Ty Leo. More

Amazing experience! I was helped my Nick Elchaar and he was great. I will def be returning to him in the future. Very happy with the service. I was helped my Nick Elchaar and he was great. I will def be returning to him in the future. Very happy with the service. More

LIars I bought a sprinter from shaq at this dealership I have excellent credit above a 780 and they gave me the worst rate possible, on their website they I bought a sprinter from shaq at this dealership I have excellent credit above a 780 and they gave me the worst rate possible, on their website they advertise a 2.9 pct rate and they gave me over 5 pct They said its the best rate they have. LIARS They do anything to get a sale after that they wont return a phone call. DO NOT buy a car from these crooks. Try thousand oaks MBZ More

This dealership flat out broke our agreement. Regarding a new Mercedes lease. Dealt with the Manager: ELAN Y. Salesperson: MOE N. Short story: the new vehicle is fine, the customer service and Regarding a new Mercedes lease. Dealt with the Manager: ELAN Y. Salesperson: MOE N. Short story: the new vehicle is fine, the customer service and business practices of this dealership is disgusting, and embarrassing to the Mercedes Benz brand. Go with a Benz vehicle, but use any dealership other than Keyes European in Van Nuys. Longer story: I returned my previous Benz leased vehicle to get into a new Benz lease. I like the quality of the MB brand. During the negotiation, I pointed out specifically that I just made a lease payment (which was auto-deducted from my bank account) a few days prior, on the car I was returning. As with any car brand, and your car, the lease payment you make is for the month upcoming/in the future. Keyes European verbally agreed they would reimburse me that payment I just made on the old car, and cover the remaining payment to get me into the new lease. This is very black and white. I dropped off my old car and signed it away. I had already paid for the upcoming month on the old car so naturally I wanted to be refunded that amount, as I immediately started a lease payment on the new car. I was not going to pay for both vehicles simultaneously, especially when only one was in my possession. Moe explained that since I made the payment already to Mercedes Benz Financial headquarters, Keyes dealership will send in an extra payment to headquarters, then MB headquarters would reimburse me. Weeks went by and I was repeatedly reassured not to worry about it, the paperwork takes time, we’re on top of it, etc., etc. I finally called into MB headquarters and they never received any extra payment from this Keyes dealership. MB headquarters explains that the dealership needs to be held accountable. Again I reach out to Moe, and get more excuses. I finally get to the Manager, Elan, who flat out refuses to resolve this issue on any level. He states that “I got a great deal,” “we can do nothing more for you,” etc. Elan finishes up with “you want your last payment back, then you return the new car.” ... Deep and insightful customer service right there... This dealership flat out broke our agreement, and their word means nothing. Atypical sleazy car salesman maneuvers to quickly close a deal, and that is all they care about. More