Keyes Hyundai

Overall this was good dealership to buy from When I went to Keyes Hyundai here in Van Nuys, as soon as I walked in the door I saw a very nice dealership and I was not pressured at all. Jason Jhee When I went to Keyes Hyundai here in Van Nuys, as soon as I walked in the door I saw a very nice dealership and I was not pressured at all. Jason Jhee was patient, offered water, took the time to make sure everything was good, answered all my questions, made sure my new car was ready to go, and was helpful. I can see why Jason Jhee is number one in sales. Also the price was good too and I was able to save lots of money. I will recommend this dealership because overall this was a great place to buy a car from and because Jason Jhee is great at what he does. I would definitely consider buying another car from this dealership. More

Smooth and easy! I like John because his customer service skills are impeccable. He knows who I am. He knows the service I received last before looking it up. He makes I like John because his customer service skills are impeccable. He knows who I am. He knows the service I received last before looking it up. He makes sure my car is serviced quickly. He is conscience of my spending. He takes the time to explain things and he makes a priorities list for me- things that need service now or things that can wait. More

Ryan's excellent customer service I brought my car in for an oil change, warranty repairs and a recall. Ryan was courteous, knowledgeable, and understanding. My vehicle ended up needi I brought my car in for an oil change, warranty repairs and a recall. Ryan was courteous, knowledgeable, and understanding. My vehicle ended up needing a few other minor maintenance items and he went out of his way to ensure my vehicle was taken care of and helped me stay as close to my budget as possible. We were also rudely interrupted by another customer that barged into his office and he politely requested that the other customer wait outside while he finished up with me and apologized for hus cistomers rude behavior. Thank you Ryan for your exceptional service, courtesy and respectful behavior. You made this an easy and painfree experience. More

Slightly sour grapes! Both my wife and I contacted our salesperson with specific questions regarding driving "modes" and how to interpret the battery usage meter. Although Both my wife and I contacted our salesperson with specific questions regarding driving "modes" and how to interpret the battery usage meter. Although both areas of concern were addressed, we were left with what we believed to be less than satisfactory resolution. I was also disappointed we were basically left adrift regarding where we can/should go to purchase a Level Two charger--something we must have to make this vehicle practical for day-in, day-out use. But there was a MUCH bigger negative: we explained to the finance person we had an offer of 1.99% APR from USAA and would be going that route. She asked if she could beat that rate, would we be interested in your financing. We said we were open to that possibility. What we were NOT told was she would be running FIVE credit checks! Although I have stellar credit, my rating will certainly be impacted by nearly a half dozen checks in one day! When I found all the credit bureau alerts generated (notifications sent to me), I was LIVID! Had I known she would be doing that, I would have refused, opting to stay with USAA which ultimately wound up financing the car. You MUST disclaim that practice prior to engaging in it IF you ever want people like us to come back again. At this point, that is unlikely! PS, we are delighted with the car! More

Service my Hyundai Santa Fe I originally spoke to someone in your service department regarding a service department and she was so "pathetic" I had to speak with one of your mana I originally spoke to someone in your service department regarding a service department and she was so "pathetic" I had to speak with one of your managers( Brian) After speaking with Brian we were able to make a successful appointment I think it would be extremely beneficial to your company if you could explain to all employees that if the first impression is a bad one it could very easily be the last one . More

By far the best experience ever I was referred to Keyes Hyundai by a coworker who bought his car from the Internet Manager Leo. He told me about his experience, which made me choose I was referred to Keyes Hyundai by a coworker who bought his car from the Internet Manager Leo. He told me about his experience, which made me choose to schedule a appointment with Leo. Am I glad I did. I've never owned a Hyundai before, so I had alot of questions. Leo was just great, he was very knowledgeable of the Elantra, and made me feel very comfortable. I actually left the dealer without any buyers remorse. Make sure you ask for Leo if you want a pleasant experience and get a great deal at the same time. More

Excellent I love this dealership excellent excellent dealership excellent customer support thank you I definitely will recommend this dealership to everybody al I love this dealership excellent excellent dealership excellent customer support thank you I definitely will recommend this dealership to everybody all my friends where we need to core beautiful dealership beautiful excellent car and beautiful brand More

Outstanding service Very patient and great customer service. Will recommend to friends and family. Johnny and Eddie are great at what they do. Very happy with the service Very patient and great customer service. Will recommend to friends and family. Johnny and Eddie are great at what they do. Very happy with the service they provided to me and their help to make the process smooth and hassle free. More

Helpful salesperson, but not a good deal on a car Jay was an excellent salesman and was very helpful. He went above any beyond to make us feel comfortable and confident in the decision making process. Jay was an excellent salesman and was very helpful. He went above any beyond to make us feel comfortable and confident in the decision making process. I'm honestly not thrilled with how much we're paying for the lease on our car, but that may be more the fault of Hyundai than the staff at this location. Jay's manager kept saying things like "it's difficult for us to get you the best deal since you're a first time buyer", but the financing specialist (and the paperwork itself) said I was within the Tier 1 bracket and qualified for the best rates. Overall, make sure you shop around. I have friends paying as much for their BMW or Audi leases as I'm paying for a $10,000 cheaper car. The entire process also took several hours even though we were constantly assured it would be quick. It was not. We were there one evening and tried to leave because we had plans. They hassled us relentlessly trying to get us to stay -assuring us it would only take 30 minutes to finish the process. What a joke. We did return the next day, as promised, and we ended up being there over 3 hours. 30 min of that was another test drive, but the remaining two and a half hours was finalizing the price, waiting for people, and eventually going over paperwork. More

Amazing Experience This was my first time walking into a dealership and walked out with my first brand new car. Richard was referred to me by a friend and I do not regr This was my first time walking into a dealership and walked out with my first brand new car. Richard was referred to me by a friend and I do not regret it. Will definitely recommend this dealership and it's customer service as well as satisfaction. More