Keyes Hyundai

Brake fluid service for Kona EV $259 vs. $169 coupon at another LA dealer. $15 upon request. New cars on showroom floor with $2500 dealer add-ons. Won't return here or any Lithia dealer. $169 coupon at another LA dealer. $15 upon request. New cars on showroom floor with $2500 dealer add-ons. Won't return here or any Lithia dealer. More

I was very pleased with the servicing -- the rep, Modesto, was waiting for me to arrive for my 9:15 appt. and worked with me to make the servicing needed affordable. Car was ready when promised! La Modesto, was waiting for me to arrive for my 9:15 appt. and worked with me to make the servicing needed affordable. Car was ready when promised! Laurel Whitcomb Perlman More

Excellent experience—service was prompt, polite, informative, friendly. I would recommend coming here and plan to return. informative, friendly. I would recommend coming here and plan to return. More

Friendly employees. Took care of me immediately and my car was done well before promised Took care of me immediately and my car was done well before promised More

Much better experience than last visit arrival was met on time Jonathan was very nice and efficient time Jonathan was very nice and efficient More

I bought a 2025 Tuscon at Keyes Van Nuys. It included in the purchase price a 3 yr/36,000 mile Complimentary maintenance. At about 3,500 miles a message came up on my car dashboard that se It included in the purchase price a 3 yr/36,000 mile Complimentary maintenance. At about 3,500 miles a message came up on my car dashboard that service is almost due, At about 4,000 it said service was due. In addition, I received an email 11/4/25 from Van Nuys Hyundai that service was due. The email stated "your current milage (3515 miles) indicates maintenance is due for your 2025 Tuscon Hybrid". I made an appointment (disclosing the current miles) for 12/3/25. When I went in I was told maintenance isn't until 8,000 miles. I stated that the car gave me the warnings as did the email that maintenance was due now. The service advisor looked at the maintenance settings that was set by the dealership which called for service at 5,000 miles. I was further told that the 3 yr/36,000 mile maintenance free boils down to 4 oil changes. The service advisor stated he'd push the car through for an oil change but it would then void one of the 4 oil changes and I'd be short a free oil change near the end of the 3 years. Took the day off and time to drive to Van Nuys for nothing. Steve More

Sales person was great. Sales manager also good to deal with. But.....turns out car had no working headlights. A day or so later and a 3-4 hour wait in service fixed the iss Sales manager also good to deal with. But.....turns out car had no working headlights. A day or so later and a 3-4 hour wait in service fixed the issue. Finance guy completely misrepresented the warranty. I asked specific questions and the answers given did not match the extended warranty he ended up giving me. I found this out when I picked up the paperwork after the purchase, as no paperwork on it was given at the time of purchase. Soon as it's all in the system I'll be canceling it. But most disappointing. When I bought my Mercedes at Keyes European it was a good experience. After this one not sure I'll make another purchase at Keyes nor would I be inclined to recommend Keyes. More

My appointment was at 1:15pm and I waited 45 minutes before a service advisor attended to me. There was NO communication to me while I was waiting. When I was finally attended to, I asked why the wai before a service advisor attended to me. There was NO communication to me while I was waiting. When I was finally attended to, I asked why the wait. He said that two workers called in sick. More

Process for drop off is very slow. You make an appointment weeks in advance. They remind you of your appointment many times. And when you arrive on time, you wait in your car for 15 mi You make an appointment weeks in advance. They remind you of your appointment many times. And when you arrive on time, you wait in your car for 15 minutes. Carlos finally saved me after I asked many times where my service manager was. Prices are very high for standard services. Many seem unnecessary. More

An extremely disgusting place, where the staff and management demonstrated unprofessionalism. My car stayed at their dealership for over 4.5 months, which is completely unacceptable. Communication w management demonstrated unprofessionalism. My car stayed at their dealership for over 4.5 months, which is completely unacceptable. Communication was poor, there was little accountability, and I never felt like my concerns were taken seriously. Based on this experience, I strongly advise others to avoid this dealership. More