Keyes Hyundai

Getting your car repaired is not always an enjoyable experience. Keyes made it very painless for me. John was able to get my car repaired quickly so I could be back on the road ASAP. My car is how I do experience. Keyes made it very painless for me. John was able to get my car repaired quickly so I could be back on the road ASAP. My car is how I do my business so this is very important to me. Kudos to Keyes Hyundai for the great service! More

I have a 2011 Genesis Coupe that needed service and I heard about Keyes Hyundai having great customer service. As soon as I arrived i was greeted by Jonh Shaw. I was impressed with how courteous and help heard about Keyes Hyundai having great customer service. As soon as I arrived i was greeted by Jonh Shaw. I was impressed with how courteous and helpful he was. I was taken care of right away. All my questions were answered in a timely manner and my vehicle got serviced promptly. I also want to thank the tech that worked on it Ricky Robles. He did an amazing job and i am grateful for keeping me on the road! I definitely recommend Keyes Hyundai to any owner looking for great customer service! Thanks! More

I had very bad experience at LAX Hyundai, Corporate customer service contacted Keyes, they not only took our problems and fixed all of the issues that LAX created , but also followed up on all of the customer service contacted Keyes, they not only took our problems and fixed all of the issues that LAX created , but also followed up on all of the problems and either fixed or investigated them to good outcome. We came for service of our Veracruz, but turned around and also negotiated and bought a 2013 Veloster from them. We hope this level of service will continue. More

Hyundai have excellent customer service. Leo Aleman one of the representatives was very helpful and very attentive to the customer's needs and request. I greatly recommend him for a commendation for a job of the representatives was very helpful and very attentive to the customer's needs and request. I greatly recommend him for a commendation for a job well done. Rosalina Cruz More

When I came in to get my Sonata checked up, I had no clue what I was doing. Marc was incredibly helpful from the minute I stepped into the dealership and I was so impressed by his extensive knowledge and his what I was doing. Marc was incredibly helpful from the minute I stepped into the dealership and I was so impressed by his extensive knowledge and his amount of professionalism throughout the entire process. I look forward to recommending this location to friends and co-workers and I hope that they're lucky enough to get the same level of assistance I got from Marc. More

Had a small problem with my Sonata. Went to Keyes. Matt greeted me right away with big smile and handshake. Even with no appointment he got my car in the shop quick. Told me what I need, let me know it wil greeted me right away with big smile and handshake. Even with no appointment he got my car in the shop quick. Told me what I need, let me know it will be done the next day. i come in the next day, car is there on the driveway waiting for me after being nicely washed. Matt finish the whole deal with the same big smile and handshake. Thanks for taking care of my car Matt More

I purchasd my 2011 Elantra from Keyes Hyundai in March 2011. The sales representative was helpful and made my buying experience easy. The price was competitive and answered all my questions. However, the 2011. The sales representative was helpful and made my buying experience easy. The price was competitive and answered all my questions. However, the car did not comewith an electronic rearview mirror or a spare tire, so. I had to purchase both afterwards. These options should be made available in newer models. In the 2 years that I have owned the car I have had no problems only bringing it in for routine maintenance. The service department at Keyes has been helpful and friendly and has always delivered my car at the time promised clean and washed. I would recommend Keyes to friends for new cars or using their serviceddepartment. More

We went to purchase a Hyundai Sonata. Picked it and all good. We committed to buy, but before the deal was finished, Richard (sales) left for a ball game and left us with Julius (finance) who tricked us i good. We committed to buy, but before the deal was finished, Richard (sales) left for a ball game and left us with Julius (finance) who tricked us into getting an alarm system that didn't work. We brought it in a couple times and we think it finally got fixed but still ended up paying much more for a Hyundai alarm system that doesn't really do much. Would not recommend. More

The staff at the NEW MISSION HILLS Keys Hyundai dealership are all GREAT! Everyone we worked with with knowledgeable, patient, and helpful. They went out of their way to be sure we received all the dealership are all GREAT! Everyone we worked with with knowledgeable, patient, and helpful. They went out of their way to be sure we received all the information we needed, and to work with us to make the price and payments more than fair. We were able to get all the information we needed easily and over the phone, and drove 2 hours to get our car from them because we found them to be the most committed to customer service of all the dealerships we contacted. Everyone is honest and forthcoming, easy to work with, and they have the best inventory; we found our 'hard to find' car there. We will definitely go back for our next hyundai purchase! THANK YOU! ~Barbara More

And another Hyundai dealer lost me because of their lies and wasting of my time! Not a good customer SALES service! Please note that my experience is based upon one SALES individual name Samuel on the and wasting of my time! Not a good customer SALES service! Please note that my experience is based upon one SALES individual name Samuel on the phone. Please also note that this was my first time ever to call this dealer. Ok, so I called this dealer yesterday evening because I am shopping for a car and need to buy it either this weekend or the next one. I had the quote from the other dealer and wanted to shop around to see if someone else might even have a better deal for me. So after giving all the necessary information to this guy name Samuel, he started telling me on how good his dealer is. How they are number 1 in terms of the sales volume blah blah blah....Mind you that I have already heard all this from the other dealers as well :) Anyways, I asked him for their best low price and right away he told me to forget about asking him the low price because their price will be the lowest or will beat any low price I already have. Guaranteed. Period! He asked me for my low price and I told him that I will give it to him only once he give me his! He continued to argue with me on how it will be useless for him to give me the price and instead he will beat what ever lowest price I already have. again "Guaranteed!" At this point, I told him clearly to be straight forward, honest, and truthful to me and to not waste my time. After several request, he finally agreed to call me back with his price. He called back after 10 mins and his what so called "low best price that no one can beat" was 1600 more than the price I already had from the other dealer! However, as promised I then gave him my price and this is where he got caught with his lies. Right away he told me that he cannot match or beat my price. He said that he has no idea on how this other dealer is offering me at this price but regardless he can't do it. At this point I reminded him his earlier promise, comments, and statements on how he can beat or match any ones price and it was guaranteed! To defend that he told me that yes they can match the price but not the one that I have because that is next to impossible and no idea what this dealer did to the car to sell it at that price! What a joke! So, on one hand he is still keep saying that he can beat or match the price but on the other hand, at the same time, can't match the low price I have! A total contradiction to what is saying and/or said earlier. At this point, I guided this person to the other dealer's website to proof my low price and that I was not lying to him. I then asked him if cannot match or beat my price then what is the second best price he can offer me after listening and seeing my price. Now, all of a sudden he started to tell me to just go and buy from this other dealer and why I am not going or what's the wait for? I told him to go or to not go is total my decision and to not tell me on what to do. He was kept going on and on in circle. Finally, he told me that he can ask his manager again for the second low best price and will call back. He did call back after 15 mins with just 200 less than his initial price. He then again argued with me on why I am waiting and just not to this other dealer even though I told him earlier not to do that! I again reminded him to either fulfill his early promise of "can beat anyone's price or have the lowest price among all" or just don't tell this false statement to the customers. He again kept going on in circle on how he can still beat it but just not my price :) Can you believe this! Finally, he told me to come down on the weekends because the managers are much more aggressive and motivated to sell the car and I may be able to score a deal. I told him that I don't want to drive all the way down and then leave if nothing works and that is the reason I want to settle, at least, the base price on the phone. He again just kept going in circle on either I should go to this other dealer or just come to him on the weekends to see if they can come close to my price. I then asked him on why managers are only motivated during the weekends to which he has no answer. How can I think about this dealer for any future purchase or for recommending it to others? Looks like I am not alone in terms of their bad customer service after reading reviews from the other Yelpers. Please note that the guy's attitude and tone through out the conversation was good and nothing was wrong with it. It is just his false promise, statements and of course the price that just ended the deal for me. Like I said, my experience was based on a guy name Samuel at SALES department. This dealer may have other good people working in there but I will still go somewhere else after my experience! A word of advice to all you readers; do rigorous and extensive search regarding the price and never feel pity or believe these dealers on whatever they say or claim! More