Keyes Lexus

Danecia has been amazing. The service center got 5/5 stars I specifically asked for Danecia and the experience was great. The service center got 5/5 stars I specifically asked for Danecia and the experience was great. More

Keyes Lexus is a wonderful dealership that has many vehicles to choose from. I was able to select the car I wanted by researching online and then making an appointment with Ruman Sayed, the Internet sa vehicles to choose from. I was able to select the car I wanted by researching online and then making an appointment with Ruman Sayed, the Internet salesperson. Ruman was very friendly and accomodating in assisting in getting the car I wanted. After negotiating the price, Sales Manager, Sam Santoso finalized our deal which honestly. Finally, Christian Zeron, Finance Manager honestly reviewed all the add-onss which would deem necessary for my new vehicle before signing the contract. All in all, Keyes Lexus is a wonderful dealership that provides excellent customer service while providing an array of quality cars. For me, honesty goes a long way. Thank you Keyes Lexus of Van Nuys. More

Garry was amazing, no nonsense, hassle free and found exactly what I wanted…a true profeasional! exactly what I wanted…a true profeasional! More

Everything went well at my cars last service. I am pleased with the service I receive from Bill. I am pleased with the service I receive from Bill. More

Khalid was excellent and I would buy another car from him. He communicates clearly with no pressure or stress. He enjoys his job, wants to make sure his clients are happy with their purchase, and he does him. He communicates clearly with no pressure or stress. He enjoys his job, wants to make sure his clients are happy with their purchase, and he does not rush you or make things stressful. His colleague, Timothy, was also very helpful with my initial test drives. If you go to Keyes Van Nuys, ask for Khalid or Timothy, or both! More

Khalid was exceptional. Prompt and polite service with the best interest of the buyer in mind. Professional during the test drive making sure you can hear the car. He took c Prompt and polite service with the best interest of the buyer in mind. Professional during the test drive making sure you can hear the car. He took care of me making sure I got a second key and floor mats. Highly recommend this dealership, and Khalid, specifically! More

I originally shared this review on Google, but I’m adding it here on DealerRater as well so that other buyers can be aware of my experience. This experience took place on May 14, 2025. I was in communicat it here on DealerRater as well so that other buyers can be aware of my experience. This experience took place on May 14, 2025. I was in communication with a salesperson (Fajad Mohamed) and had chosen a Lexus RX 350 to purchase. Based on our conversations, I drove over two hours to their location, fully expecting to finalize the deal. When I arrived, I was told the car had already been sold to someone else. I received no courtesy call or update. Instead, they offered to sell me another vehicle — which was more expensive than the one I had originally planned to buy. This was a complete waste of time and showed a serious lack of professionalism. If this is how they treat committed buyers, I can’t imagine the service after a purchase. I do not recommend this dealership. More

Danecia Dedeaux is always amazing! She’s smart, kind and hard working! She’s does her best to provide the best customer experience! She’s smart, kind and hard working! She’s does her best to provide the best customer experience! More

Friendly service consultant, good experience. Providing rides back and forth to dealer made the process seamless. Providing rides back and forth to dealer made the process seamless. More