I have an appointment with sales man Jose Gabriel. We test drive the car that I booked then make the deal on the lease with the internet manager Sam Santoso in very good ambient. The deal goes through smoothly.
As soon as I drive in the Lexus service area, the attendant came with greeting and lead me to the advisor, Michael Nazari. With excellent customer service manners, Mike prepared all the paperwork. After 1-2 hours, Mike called me and told the car is ready. I went, in no time the attendant brought my car.
"Was invited to visit the 'Clinic' to check vehicle over."
Came in on Tues., 12/5 for the 'clinic' after receiving invitation by mail. Was pleased to receive $10 gift card for Shell gasoline and talk to a few other vendors in the lobby. As the wildfires were raging not too far away, it was a miserable day weather-wise so everyone stayed indoors. My vehicle was ready, and was washed, in about 2 hours -- not bad considering it was a crowded day re the Clinic.
A few 'fixes' were recommended for future but nothing needing urgent attention was noted. That was good because we just spent thousands on almost rebuilding this car -- a 2003 ES300 with only 62K miles on it. (We thought it was worth it to fix the car up and keep it rather than starting over with another car right now.)