Several months ago, I brought in my car for regular service for which I was given a loaner by Enterprise-Rent-A-Car for one day free of charge. The agent, however, got my credit card. I returned the car the same day after completion of the service work and drove away my own car. A few days later they charge my card for ~$228. After complaining, they credited my account for $148.34 on Sep 28, 2017. After additional complaint and Mike Nazari’s insistence, they credited my account for $29.67 on Dec 3, 2017. Despite many pushes by Mike Nazari and my multiple complaints, Enterprise has not fully credited back my account as of today (2018-01-10)..
In my view, this kind of practice not only hurts Enterprise, it also hurts Keyes Lexus. I will be hesitant to buy a car from Keyes auto Dealerships in future for not trusting Enterprise when I need a loaner car.