Sold me a brand new 2021 GX 460 for $60K with no plates or trip permit. They also didn't include the MSO, odometer certificate, or Vin inspection report so I am unable to register this vehicle.
I've been calling for three days and getting the runaround from their staff, Including the general manager, Ramin Hakakian, who you'll notice has not commented on this review, offered any solutions or even an apology.
I truly believe new management is in order.
I suggest you buy your beautiful Lexus from any other dealership and save yourself the trouble.
This place is super scummy.
Update: 7/8/21. We were told that the dealership would give us $1000 to remove this Yelp review, but we still don't have ANY paperwork associated with this vehicle or a payment. Funny, they sure are prompt when taking your money.
Update, 7/10/21. Oregon has issued me a trip permit good for 6 months (thanks Governor Brown). So I'm driving my new truck finally, no thanks to the predators at Keys, who STILL hasn't provided the MSO, odometer certificate or VIN inspection.
Or $1000, as promised.