Keyes Lexus

5k Complimentary Service My visit to Keyes Lexus was very efficient, accommodating and smooth. As a new Lexus owner, I expected quality service and I can safely say that expec My visit to Keyes Lexus was very efficient, accommodating and smooth. As a new Lexus owner, I expected quality service and I can safely say that expectation was met and then some. More

Was invited to visit the 'Clinic' to check vehicle over. Came in on Tues., 12/5 for the 'clinic' after receiving invitation by mail. Was pleased to receive $10 gift card for Shell gasoline and talk to a few Came in on Tues., 12/5 for the 'clinic' after receiving invitation by mail. Was pleased to receive $10 gift card for Shell gasoline and talk to a few other vendors in the lobby. As the wildfires were raging not too far away, it was a miserable day weather-wise so everyone stayed indoors. My vehicle was ready, and was washed, in about 2 hours -- not bad considering it was a crowded day re the Clinic. A few 'fixes' were recommended for future but nothing needing urgent attention was noted. That was good because we just spent thousands on almost rebuilding this car -- a 2003 ES300 with only 62K miles on it. (We thought it was worth it to fix the car up and keep it rather than starting over with another car right now.) More

Friendly service work performed well and just when promised! Friendly service work was performed very well and completed exactly when promised! *The wash could have been better, especially when particular inst Friendly service work was performed very well and completed exactly when promised! *The wash could have been better, especially when particular instructions were noted before the work began. I felt that my request was either ignored or forgotten? That was the only reason I did not give all five stars. More

Professional Help The dealership runs like a clock. Met immediately to help me. I was turned over to Ali who was courteous, explained what was needed and delivered my c The dealership runs like a clock. Met immediately to help me. I was turned over to Ali who was courteous, explained what was needed and delivered my car promptly as promised. More

Service yes sales no I really like your service department. Your sales department has been way to aggressive with me over the years. I always lease my cars from other de I really like your service department. Your sales department has been way to aggressive with me over the years. I always lease my cars from other dealerships. More

Great thank you fir great service Thank you for taking care of my rx making my daily ride safe and wonderful I will go to Keyes Lexus forever Thank you so Thank you for taking care of my rx making my daily ride safe and wonderful I will go to Keyes Lexus forever Thank you so More

Keyes Lexus Customer for 21 years. I have purchased or leased several Lexus vehicles at Keyes Lexus since December 1996. Used to purchase cars but now enjoy leasing which I think is a b I have purchased or leased several Lexus vehicles at Keyes Lexus since December 1996. Used to purchase cars but now enjoy leasing which I think is a better value and easier if you want to get a new car every few years.Have always returned to Keyes Lexus because of the outstanding Service Dept and specifically the manager of Service, Alan Pliss. Alan truly cares about Keyes clients and instills that in his service advisers. Contacted Sam Santos for an appt. Sam introduced me to Alan Kwok who recently joined the Internet Group. Alan was very helpful in selecting a car that I would be happy with. Followed up with me. Very knowledgeable about the car. After I leased the car Alan Kwok spent time with me to explain & setup the blue tooth and various tech options. Now I have two Alans to refer to at Keyes Lexus. More

Exceptional Sales and Service Experience Arshak K from Service referred me to Saeid who was extremely professional. Both are exceptional employees and I would not hesitate to recommend th Arshak K from Service referred me to Saeid who was extremely professional. Both are exceptional employees and I would not hesitate to recommend them to my friends and family. 6-STARS! More

Always a good experience at Keyes Lexus I have been a Keyes Lexus customer since 2008 and have not ever had a bad experience so far. My service consultant, Bill Horvat, is personable, profes I have been a Keyes Lexus customer since 2008 and have not ever had a bad experience so far. My service consultant, Bill Horvat, is personable, professional and efficient. The customer lounge is very comfortable and I usually work when I wait for my car using their free WiFi. Keyes Lexus seemed to have thought of everything at their Van Nuys location including the free amenities like a cyber-bar with available computers for service customers, coffee, water, pastry.and snacks. They make getting a vehicle serviced much less stressful. More

Spectacle I am writing this to express my deepest and most sincere thank you for the service I experienced with your organization. Your internet sales staff, J I am writing this to express my deepest and most sincere thank you for the service I experienced with your organization. Your internet sales staff, John and Jose, provided me with exemplary and outstanding buying consultation that ended in a sale. I was searching for an RX350 F-Sport for a few months. I was notified via a website that you had just the car I was looking for. I contacted your sales staff and informed them of the price I would be willing to pay and stated how little time I had to deal with the typical car buying process. They quickly helped me, and we reached an agreement over the phone. Within minutes, they sent me the documentation needed to get the process rolling. I had given them the information they needed, and reiterated how fast I had to make this happen upon arrival at your dealership. I had to be in and out in under 30 minutes for me to make a meeting later that night in Ventura, driving in from Orange County. In retrospect, I was a bit challenging. But, once I was at the dealership, your team had everything ready to move fast - the car was fueled up, newly washed, and the process in the finance office went very smoothly. As a business owner, it is extremely clear you have a team that cares about the customer and will go the extra mile to give your customers an outstanding experience. To John and Jose, thank you very much for dealing with such a direct and demanding customer so well. You guys are clearly a cut above others in the market! Sincere and Warm Regards, Clifton Hamilton President & CEO Badger Reps More