
Keyes Lexus
Van Nuys, CA
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1,712 Reviews of Keyes Lexus
Bill Horvat is always great to work with I continue to come to Keyes Lexus versus another dealership or even garage, because I trust Bill Horvat. He always tries to work with me on price, he I continue to come to Keyes Lexus versus another dealership or even garage, because I trust Bill Horvat. He always tries to work with me on price, he explains everything, he's kind and genuinely seems like he's trying to do his best. Makes me trust dealerships again. More
50.000 service Mike is a great service adviser he is the reason I come back for the last 11 years.I would not buy a car at Keyes but I love the service departmant. Mike is a great service adviser he is the reason I come back for the last 11 years.I would not buy a car at Keyes but I love the service departmant. More
Nice service visit Brought RC200 in for service. Setting up appointment was very easy and the service was done sooner than anticipated. I particularly like the shuttle Brought RC200 in for service. Setting up appointment was very easy and the service was done sooner than anticipated. I particularly like the shuttle enhancement of using Lyft. More
50k service Anthony's significantly different (positively) than others including other dealerships that I had been in the past. A very pleasing visit. I highly r Anthony's significantly different (positively) than others including other dealerships that I had been in the past. A very pleasing visit. I highly recommend both him and dealership More
Great - quick and comfortable in your lounge! Mike Nazari always makes me feel at home and welcome. This time during the service, I hung out in the lounge and got some work done on my laptop. It i Mike Nazari always makes me feel at home and welcome. This time during the service, I hung out in the lounge and got some work done on my laptop. It is a very nice lounge with a snack area and plenty of water and sodas to grab! More
Problems with Website Links and Calling in wait is long If you push e-mail after e-mail to make appointments or to find out the status of your repairs someone needs to make sure they links work. If the webs If you push e-mail after e-mail to make appointments or to find out the status of your repairs someone needs to make sure they links work. If the website fails and one has to call in make sure there is not 2 maybe 3 layers of hold and wait to get to a person who then passes the customer to a line that needs a code. If you are that busy hire more people or automate the system completely. Otherwise once there my Service person, Bill Horvat, was polite and helpful. More
Service Had my 10,000 mile service. I ran into my buddy M Long time service manager Alan pliss. All went well in the car came back shiny and clean. I am Had my 10,000 mile service. I ran into my buddy M Long time service manager Alan pliss. All went well in the car came back shiny and clean. I am a happy customer. More
Service I had a great experience with Stephanie in the service department. This is my second interaction with her. She is very informative, helpful and pleasa I had a great experience with Stephanie in the service department. This is my second interaction with her. She is very informative, helpful and pleasant. More
Service agent Bill Horvath is the greatest In my 14 years of owning various Lexus's I've always brought them for service and/or repairs to Keyes Lexus. In addition to their wonderful service, In my 14 years of owning various Lexus's I've always brought them for service and/or repairs to Keyes Lexus. In addition to their wonderful service, generous loaner program, fantastic area to sit with Wifi, tv's, great food and drink service, they have the world's best Service Agent: Bill Horvath. More
Excellent and Efficient Thank you for finding the perfect Lexus for us! Our car came within days and the buying process went smoothly. We would definitely come back for our n Thank you for finding the perfect Lexus for us! Our car came within days and the buying process went smoothly. We would definitely come back for our next car. More