Keyes Lexus

Great staffs, and very courteous We came in and would like to test drive the Lexus GX460, not expecting to purchase; however, the staffs (Emad and Kerim) there are so courteous and wi We came in and would like to test drive the Lexus GX460, not expecting to purchase; however, the staffs (Emad and Kerim) there are so courteous and willing to help us, so we end up to buy the Lexus. We are very thankful to their courteous. More

Excelent customer services skills and product expertise Natasha demonstrated excessive knowledge of the product, went an extra mile to make sure I learned all I needed to know about the car. Great personali Natasha demonstrated excessive knowledge of the product, went an extra mile to make sure I learned all I needed to know about the car. Great personality and pleasant, not pushy sales style. Nate More

Great experience and a great price Buying with Jeff was a great experience. It felt like I was working with a friend the entire time. He was able to get me a great price and the perfect Buying with Jeff was a great experience. It felt like I was working with a friend the entire time. He was able to get me a great price and the perfect vehicle. He even helped keep my wife happy when she got impatient with me. Salespeople like him make car buying a pleasure and i would absolutely recommend him and this dealership. This is the second vehicle that I have leased with him. More

Great experience, excellent car, very happy with the deal Very friendly and professional employees, stayed in touch thruout the deal and negotiation, willing to work with you to close the deal. overall ver Very friendly and professional employees, stayed in touch thruout the deal and negotiation, willing to work with you to close the deal. overall very happy with their services and the deal. More

Great experience My car buying experience was great at Keyes Lexus! Feri Asgari assisted me with the purchase and she was very friendly. I would recommend going to Key My car buying experience was great at Keyes Lexus! Feri Asgari assisted me with the purchase and she was very friendly. I would recommend going to Keyes Lexus! More

Best car buying experience My experience was beyond expectations. Kalen my sales manager and Jennifer product specialist were wonderful. They both were very friendly and patient My experience was beyond expectations. Kalen my sales manager and Jennifer product specialist were wonderful. They both were very friendly and patient. Thank you for all your help More

Best Experience at Keyes Lexus! Jeffrey Palayan was the best!! He assisted me with getting my 2015 RX 350! The staff and entire Lexus team were super friendly. I would recommend goin Jeffrey Palayan was the best!! He assisted me with getting my 2015 RX 350! The staff and entire Lexus team were super friendly. I would recommend going to Keyes Lexus !! Jeffrey was a rock star!!!!!! Will recommend people to him! More

Great experience I went in and found the car I had been thinking about. The Karim's were very friendly and they helped me get the best price. I am def going back to I went in and found the car I had been thinking about. The Karim's were very friendly and they helped me get the best price. I am def going back to Keyes Lexus! More

A Great Day To Buy A Car Our experience was fantastic. It started the second we walked on to the lot. Steve Wolpa was our sales person. He was friendly and make it very clear Our experience was fantastic. It started the second we walked on to the lot. Steve Wolpa was our sales person. He was friendly and make it very clear that he would give us the best deal that Lexus had to offer and he did. After deciding to make the purchase, we were handed over to Shaw Namini. He is a real five star asset to this company. He helped us select the car and then taught us how to use all the technology in the car. He was courteous at all times, professional and made our experience at the dealership a wonderful one. He followed up and made sure we were comfortable driving the car. Between Steve and Shaw, I know we will be customers at this dealership for years to come. More

AVOID THIS DEALER The ABSOLUTE WORST auto experience of my life.. My second lease form them and its been nothing but problems from the start. First they said they would The ABSOLUTE WORST auto experience of my life.. My second lease form them and its been nothing but problems from the start. First they said they would pay to black my windows, after 4 un returned phone calls, I finally had to go back to Keyes and threaten to return the car to get that done. Next salesman Emad and sales manager Joey told it was OK to return my spare key and cover from my outgoing car leased from them in a week. I did that. Then I get 1500 dollar bill from Lexus financial for the items. First Keyes denied I returned them, I had a receipt proving I did, I e mailed them my copy, they still denied it. LIE # 1. After finally admitting that I did actually return them, they said I returned them late, thats the reason for the charge. My wife is in the airline industry and was gone with the spare key and wouldnt be back for 5 days, I made this very clear at the time of purchase. Both "salesman" said no problem, you have 7 days to return them. LIE # 2. I finally had to call Lexus Dealer Complaint to resolve the issue. The district manager finally resolved the issue with Keyes. They returned his calls....never mine. This ordeal took 7 phone calls 4 emails, hours of time on hold trying to reach someone who could make Keyes admit THEY LOST my materials and then wanted me to pay for it. Finally after 32, days more calls and wasted time the district manger stepped in and made Keyes honor the commitment. AVOID THIS DEALERSHIP AT ALL COST. Purchase a BMW we have never had a problem with them. I will never go back to Keyes Lexus, they are a mistake waiting to happen who run for cover when caught and refuse to admit the made a mistake. More