Keyes Lexus

One would think that they were purchasing an inexpensive car from this dealership. They double and tripled teamed you. They wanted to run a credit check before giving a quote and keep up undue pressure to car from this dealership. They double and tripled teamed you. They wanted to run a credit check before giving a quote and keep up undue pressure to make the deal. The price started way too high and they kept lowering it. They asked irrelevant questions like what monthly payment was I paying on a previous car that was leased. They talked down to potential customers and completly turned me off from purchasing a car at this dealership. More

I can say that I am old enough to know a good sales team that works together and one that does not. I was in the market for a new Lexus as mine is 10 years old and was from a Florida Lexus dealer. So needle that works together and one that does not. I was in the market for a new Lexus as mine is 10 years old and was from a Florida Lexus dealer. So needless to say it has been across the United States quite a few times. I started pondering around the internet and I found a cute slightly used Lexus, I was not too crazy about the color it is a dark blue and my preference is white or gold. Other than that it had all the gadgets I could want, and very low miles. I called the number on the bottom and tried to explain to them the car. It was not there any longer however the person on the phone was very polite and told me about a couple of Lexus they had on their lot. Set up a time for me to come down meet with a sales man and look at the cars we talked about. So I came into the Keyes Lexus in Van Nuys and met the salesman that sold me my new 2009 Lexus. The process went easy the first car I saw and test drove was the one I own now. They gave me great trade in value, and on the new Lexus they gave me a 1000 off the warranty. I can say that my internet pondering sure did payoff and made me enjoy purchasing a car again. Thanks Sam and Justin More

I recently brought the 2010 RX350 from Keyes Lexus just over a year ago and so far I love it and the service. I take it only there for service and sometimes just stop by and ask them to run it through the over a year ago and so far I love it and the service. I take it only there for service and sometimes just stop by and ask them to run it through the wash and vacuum. I am never given a problem. When I took my car in for a recall, I was given a loaner for a week without any issues and they even offered to pick up the car and drop it off to me, I was very happy with the service. When I am in the area, I stop by and have it washed and service department does it for me right away. While I sit in the lounge I am always offered a snack and/or beverage. So far, I have been really happy with all my service needs at Keyes Lexus... More

Ok this is my 2nd car personally in a year from these guys. My mother bought one when I bought my first one. These guys are great all around, mother bought a used Toyota which was easy and very painless. guys. My mother bought one when I bought my first one. These guys are great all around, mother bought a used Toyota which was easy and very painless. I bought a RX350 the first time and an IS250 the 2nd time both used. Both of the times very very very painless and great cars. No major problems with the IS250, the RX350 had a problem with a small part (not an easy thing to predict) they set me up with a nice rental and got me back in my car in no time. The IS250 looks and drives great and so does the RX350. If you want a good salesman, that will not jerk you around. Go down to Keyes Lexus and ask for Roger. All 3 cars I have got were bought with him there; the IS250 was bought with confidence. Roger has a wealth of car knowledge. The salesmen will make this experience easy and painless. I will continue to buy from this place. They know what car buying is all about. More

I have been a loyal Keyes Lexus customer since I moved to California over six years ago. My service advisor, as an ex-mechanic he really understands the ins and outs of your Lexus automobiles and yet as nece California over six years ago. My service advisor, as an ex-mechanic he really understands the ins and outs of your Lexus automobiles and yet as necessary he can explain repairs in layman's terms. Additionally because of this past experience he also really knows how to work closely with your mechanics too. He definitely has the perfect blend of skills and knowledge to continuously deliver superior customer service. I would imagine that I could go somewhere else to get cheaper service for my car. But when I come in for service I know I am in excellent hands at Lexus. Over the six years I have been coming to your dealership service has made sure I understood every scheduled or unscheduled service my 2000 Lexus GS300 has needed. I have never felt pressured or pushed to pay for something unnecessary or that I have been hustled. And when no problems where found I don't get any unexpected charges. Yes at times I pay more for service than I would pay at other shops but I feel that my car is in safe hands whenever I drop it off at Keyes Lexus Van Nuys. Even though I live on the other side of town it's definitely Keyes friendship and expertise that keeps me coming back to their shop. More

Keyes serviced my RX300 and did a very nice job. I have no experience buying a car from the dealership, but i certainly would stand by them as a great service shop. Prices were fair, but I am ok paying a l no experience buying a car from the dealership, but i certainly would stand by them as a great service shop. Prices were fair, but I am ok paying a little extra for the expertise and convenience of not having to take it out to a different dealer every time for the cheapest price. You for what you get. I dealt with Craig in service and I would recommend asking for him. He was easy to work with and responsive. More

I can say that I am old enough to know a good sales team that works together and one that does not. I was in the market for a new Lexus as mine is 10 years old and was from a Florida Lexus dealer. So needle that works together and one that does not. I was in the market for a new Lexus as mine is 10 years old and was from a Florida Lexus dealer. So needless to say it has been across the United States quite a few times. I started pondering around the internet and I found a cute slightly used Lexus, I was not too crazy about the color it is a dark blue and my preference is white or gold. Other than that it had all the gadgets I could want, and very low miles. I called the number on the bottom and tried to explain to them the car. It was not there any longer however the person on the phone was very polite and told me about a couple of Lexus they had on their lot. Set up a time for me to come down meet with a sales man and look at the cars we talked about. So I came into the Keyes Lexus in Van Nuys and met the salesman that sold me my new 2009 Lexus. The process went easy the first car I saw and test drove was the one I own now. They gave me great trade in value, and on the new Lexus they gave me a 1000 off the warranty. I can say that my internet pondering sure did payoff and made me enjoy purchasing a car again. Thanks Sam and Justin More

what i learned!!! "attention to details!!!" i what i learned!!! "attention to details!!!" i contacted internet sales dep. i got contacted by Sam. we agreed on a price. at that time, i thought what i learned!!! "attention to details!!!" i contacted internet sales dep. i got contacted by Sam. we agreed on a price. at that time, i thought i was getting super good deal. but once i got there, i couldn't find Sam, but Omar and Fred had to show me around. Sam was "out for lunch" so i said fine. i found out that the test drive car had some scratches and glue residues. a brand new car. Fred, assit manager, said he deals with this type of problem all day everyday. new cars w/ scretches? wow so i guess i don't have to worry about it!! good work there. so he said "full detail" and if it doesn't go away, he'll chnage the whole panel or painted. or replaced. to a new car? come on. but anyhow, the deal was so attractive i couldn't pass on. so i gave my information and they ran my credit. i request to see the invoice. They gave me the deal we agreed on. however, they added LDA for ~$900. so basically the deal + LDA = actually worse than i got a quote from other dealer. i had to waste my whole weekend and drove 50 miles just to see this non-sense? so i asked, what's LDA? Fred told me he doesn't know. that doesn't make sense. he's assit manager. he should know what LDA means. and it's ~$900. he refused to explain it to me and he told me i didn't trust them. last time i saw other dealer's invoice, (Lexus of course) i did not recall LDA fee. if i saw one, i'd remember it. it's not just couple of dollars. it's ~$1000. we are talking invoice - couple hundreds of dollars and do you think i don't recognize that number? anyway, he refused to tell me what it was. so i walked away. later on, i found out that it's Lexus Dealer advertisement fee. what? I (not Lexus dealer) have to pay advertising fee??? hello. oh one more thing. their finace sucks too. before i went there, i did my homework. i got pre-approval from my bank. let say it came out x APR. their finance gave me x+3% APR. why so different? i understand that there will be some difference but not by 3%... anyway, the worst dealer i ever experienced. if the sales person gives you great deal, ask if he or she is going to charge you for LDA. see what they tell you. More

Lexus makes a great car and Joey Yerkanyan the sales manager made the process simple and easy. I did not feel obligated at all to purchase, by the end of it all I was comfortable to purchase. They under manager made the process simple and easy. I did not feel obligated at all to purchase, by the end of it all I was comfortable to purchase. They understood that I wanted certain options, color, MPG, Sunroof, sporty, and stick shift. Joey did a great job translating the information to his sales employees. They found the perfect vehicle for me and got me a nice interest rate from the finance company. The sales man even walked me through service to see the service dept. I will try there service dept. there sales team was nice. I recommend Keyes Lexus More

I bought a new car IS250 Convertible from persistent I bought a new car IS250 Convertible from persistent sales manager Joey Yerkanyan. He is very friendly, nice guy and good service. They always offer I bought a new car IS250 Convertible from persistent sales manager Joey Yerkanyan. He is very friendly, nice guy and good service. They always offer me coffee, soda and friendly people working here. I have been in multiple times just browsing every time has been great. That staff does a great job with welcoming potential customers. Also Arthur was a very nice guy and knowledgeable. Thank you for all you have done so far. I will be sure to let friends know who to go to for a new Lexus More