Keyes Lexus

I got in talks about getting a car this past Friday as a client backed out of their deal. I spoke with one of the internet sales managers and had pretty much agreed to a price on Saturday evening after a ph client backed out of their deal. I spoke with one of the internet sales managers and had pretty much agreed to a price on Saturday evening after a phone call. The only thing we were waiting on was getting a quote for shipping as I'm located 300 miles away, so pretty much a done deal. Sunday rolls around and I don't hear back until about 3pm with the approved shipping that they'll pay for, so pretty much set deal. I email about 3:30pm to get the details in writing, that was sent, then he sent me a "let me know if you want to make a deal" email, and then about 4:30pm, I say let's get this deal done. Around 5:20pm, I get a phone call from the internet sales guy and he says "the car sold an hour ago". So, this sales team had spent a day of negotiating, and pulls the rug right under me at the last minute. At no point does their team communicate that it's basically a "pre-sold" car. If their argument is going to be there wasn't a deposit, why wasn't I offered that option? The deposit would've been sent in minutes. Complete waste of time with shady practices. They didn't even give me a call to say "hey someone in here is looking at the car" to give me an opportunity to up my price. Instead, they sold it under me and expect me to order through them or see if a trade with another dealership for a similar build will go through. The GM knew xxxx well this deal was in the works as he had to approve the shipping. Trash customer experience and this isn't expected of an established brand such as Lexus. I went to this dealership under the recommendation of a friend and am beyond disappointed. Screw this dealership and their shady practice, shop elsewhere. More

I bought a used high end car from them. They don’t tell you the truth and try to contract you to buy and finance with them. The manager Ramin H is truly a USED CAR SALESMAN !! I only got one key and no own you the truth and try to contract you to buy and finance with them. The manager Ramin H is truly a USED CAR SALESMAN !! I only got one key and no owners booklet to the car ?? I only bought the car cause my wife wanted it . I would Stay away !! More

Worst experience everThey don’t tell you a truth try to Worst experience ever They don’t tell you a truth try to contract to buy. The type on dealer website they said no longer available next day they cal Worst experience ever They don’t tell you a truth try to contract to buy. The type on dealer website they said no longer available next day they called me it’s available soon. Whatta F* Manager so rude, just rude not helpful at all. They are just liars. Who would like to purchase from dealer?Waste of time. they lies, make you contract without explaining enough. Stay away More

Attention Car Brokers, Never bought your customer to this dealership, because They won't pay you any fee, but they will cheat you to bring customer to them, after two months the Sales (harrison) will keep sa dealership, because They won't pay you any fee, but they will cheat you to bring customer to them, after two months the Sales (harrison) will keep saying you will get the check and blablabla, but Actually you will never received any Broker Fee ! More

I always purchase Lexus based on service and work of mechanics. I have been going to Van Nuys Lexus for several years; however as my car is aging, I have had to return several times after work was pe mechanics. I have been going to Van Nuys Lexus for several years; however as my car is aging, I have had to return several times after work was performed because sensors and check engine light would come on dashboard. If my old Lexus isn’t serviced as well as I would like or I believe mechanic work is not up to par, then I will search for another dealership owned by different group/individual to purchase my new Lexus. We Buy new a new Lexus every 3 to 4 years but we own an older Lexus with over 250,000. Purchase your Lexus from a different dealership after checking mechanic service reviews if they aren’t good or you have experienced less than stellar mechanic service. More

Sold me a brand new 2021 GX 460 for $60K with no plates or trip permit. They also didn't include the MSO, odometer certificate, or Vin inspection report so I am unable to register this vehicle. I've bee or trip permit. They also didn't include the MSO, odometer certificate, or Vin inspection report so I am unable to register this vehicle. I've been calling for three days and getting the runaround from their staff, Including the general manager, Ramin Hakakian, who you'll notice has not commented on this review, offered any solutions or even an apology. I truly believe new management is in order. I suggest you buy your beautiful Lexus from any other dealership and save yourself the trouble. This place is super scummy. Update: 7/8/21. We were told that the dealership would give us $1000 to remove this Yelp review, but we still don't have ANY paperwork associated with this vehicle or a payment. Funny, they sure are prompt when taking your money. Update, 7/10/21. Oregon has issued me a trip permit good for 6 months (thanks Governor Brown). So I'm driving my new truck finally, no thanks to the predators at Keys, who STILL hasn't provided the MSO, odometer certificate or VIN inspection. Or $1000, as promised. More

Dany Banayan (dishonest) Changed the agreed vehicle price as well as instructed finance dept. to add items not ok'd by us to our lease. Same complaints seen on yelp and BBB by other customers. Ramin Hakakian as well as instructed finance dept. to add items not ok'd by us to our lease. Same complaints seen on yelp and BBB by other customers. Ramin Hakakian promises to address issues but does not deliver. Still waiting for a resolution! More

Very efficient, friendly and knowledgeable representative who helped me with my 30K mile service. Was able to price match a quote from 2020. Got a rental car for 1/2 day so I don't have to wait. who helped me with my 30K mile service. Was able to price match a quote from 2020. Got a rental car for 1/2 day so I don't have to wait. More

Mike Nazari takes great care of us when we're in for servicing or any other needs. I feel he is friendly, professional, and honest. Thank you, Mike! servicing or any other needs. I feel he is friendly, professional, and honest. Thank you, Mike! More

Grateful for Bill Horvat who always takes good care of me and my servicing needs. Thank you to the professional and competent service teams. Appreciate you all! and my servicing needs. Thank you to the professional and competent service teams. Appreciate you all! More