Keyes Lexus

Grateful for Bill Horvat who always takes good care of me and my servicing needs. Thank you to the professional and competent service teams. Appreciate you all! and my servicing needs. Thank you to the professional and competent service teams. Appreciate you all! More

Anthony always makes the experience easy --- very professional---The Keyes Service Team is one I would highly recommend!! I live in Glendale and driving to Van Nuys is a happy one. professional---The Keyes Service Team is one I would highly recommend!! I live in Glendale and driving to Van Nuys is a happy one. More

Mike Nazari is a gem. Courteous, efficient, professional. Goes the extra mile. Provides a safe place to bring my car during a very hazardous time. Goes the extra mile. Provides a safe place to bring my car during a very hazardous time. More

Shaw made the experience fantastic from first call til we drove away! I live in Marina Del Rey, but I went to your dealership specifically because Shaw shined above the closer dealerships and made me feel li drove away! I live in Marina Del Rey, but I went to your dealership specifically because Shaw shined above the closer dealerships and made me feel like I would be well taken care of and drive away happy. I’m so glad I followed my instincts. He was honest, friendly, customer oriented and had a level of integrity that I have not often found in the car business. Additionally, his manager Sam was equally great. And so was the man who did the financial paperwork. Thank you to the team at Keyes Lexus. We will be back for the next lease! More

Great service, super friendly and above all professional, very attentive, what was promises it delivered, very happy with this service, no doubt i will be using the service again very attentive, what was promises it delivered, very happy with this service, no doubt i will be using the service again More

What an amazingly easy and great experience. Sam was phenomenal and very comfortable to deal with.I will make Keyes Lexus my future car dealer phenomenal and very comfortable to deal with.I will make Keyes Lexus my future car dealer More

Once again the Keyes Lexus Service Dept did an excellent job. Michael Nazari and his team were professional, courteous, thorough. I highly recommend the Keyes Lexus Van Nuys Service Department. job. Michael Nazari and his team were professional, courteous, thorough. I highly recommend the Keyes Lexus Van Nuys Service Department. More

great customer service. Ruman is a pleasure to deal with. Overall, friendly staff made the deal happen even though it took a few hours, over their working hours, they were able to complete all paperwork to f Overall, friendly staff made the deal happen even though it took a few hours, over their working hours, they were able to complete all paperwork to finish the deal the same day. More

Anthony is a trustworthy and knowledgeable service pro who makes us feel comfortable at a dealership. We’ve been going to him for several years and I would definitely encourage others to seek out his cou who makes us feel comfortable at a dealership. We’ve been going to him for several years and I would definitely encourage others to seek out his counsel. More

I want to give Danecia Dedeaux at Service a HUGE shout out for being the best advisor at Keyes Lexus. She restored my trust in the service advisors who seem to always want to give you generic answers, nev out for being the best advisor at Keyes Lexus. She restored my trust in the service advisors who seem to always want to give you generic answers, never want to tell you how long a certain procedure will take. For example I asked the dealership to disable my seatbelt chime on my new 2020 UX250h and this is something that should take no more than 5 minutes... they used to actually allow the users (car owners) to disable it in a 20 second easy process by holding down the ODO button for 10 seconds and a message would pop up to hit disable for seat belt chime. Every advisor here was telling me I would need to drop my car off the whole day. Nobody was even trying to understand the issue and put in some effort to try and get it done quicker. Heck, they don't even to car washes now during COVID. Long story short, Danecia came through sooooo sweet for me. My whole in-and-out process was no more than 40 minutes (including me showing up without an appointment and the intake process). She is now my only GO-TO service advisor from here on out. More