Keyes Lexus

This is my second time leasing a car at Van nuys and my second time working with Danny..he is the best! Very nice and professional. Easy to work with and got me another great deal! second time working with Danny..he is the best! Very nice and professional. Easy to work with and got me another great deal! More

Great Service But at very High Cost I have been using Keyes Lexus Service since 2008 just after I purchased my RX400h brand new from Keyes Lexus. The work and service is excellent and I I have been using Keyes Lexus Service since 2008 just after I purchased my RX400h brand new from Keyes Lexus. The work and service is excellent and I do not have any complaints. But for the last several times, the cost has been shocking. I basically take my car to them for service then have to “buy” it back. At this point, I told my service representative after I paid him that I will sell my RX400h during the first quarter of 2020 since the cost is too high for maintenance and repair. Last time is was ~$4500 and this time, it was ~$2500 for a new water pump, filters and a change of fluids. This is all too rich for my blood. We’re talking about LEXUS, not BMW, Mercedes or other higher-end make. More

Anthony is the best service advisor. I’m so thankful for his knowledge and the excellent service results. I will be sure to return for follow up service. his knowledge and the excellent service results. I will be sure to return for follow up service. More

Service and factory recall From the time I arrived until my car was ready I was kept up to date and the experience was great. My loan car was ready with virtually no wait time From the time I arrived until my car was ready I was kept up to date and the experience was great. My loan car was ready with virtually no wait time More

A long day, but successful Came to Lexus after looking at 4 other dealerships. I was a long, confusing day, but there were eve real things I needed to have in a car, and Lexus Came to Lexus after looking at 4 other dealerships. I was a long, confusing day, but there were eve real things I needed to have in a car, and Lexus had those. More

Great Experience Our sales rep was Justin and we had a great experience with him. He was very knowledgeable about the cars and the deals. We worked out a great deal wi Our sales rep was Justin and we had a great experience with him. He was very knowledgeable about the cars and the deals. We worked out a great deal with him. The whole process was very fast and efficient. More

Great Service! I brought my 2019 ES-350 in for its 5,000-mile service. It was easy to schedule an appointment online for a convenient date/time for my schedule. I ar I brought my 2019 ES-350 in for its 5,000-mile service. It was easy to schedule an appointment online for a convenient date/time for my schedule. I arrived at the dealership almost 45 minutes earlier than my scheduled appointment time but was informed by my service advisor Michael Montague that my early arrival would not be a problem and that the service would take approximately two hours. Not only did I enjoy my relaxing wait in the customer lounge with a nice cup of coffee and a cookie, my wait was only half the amount of time I was told it would take! I am an extremely happy customer. Thank you, Keyes Lexus. More

Thank you Lexus for your quality service and customer service! Not only was I greeted with a smile, my concerns were addressed. I will always refer a friend! service! Not only was I greeted with a smile, my concerns were addressed. I will always refer a friend! More

Outstanding The team at Keyes Lexus made the process easy and painless. I would for sure recommend my friends and family to purchase a car here. The team at Keyes Lexus made the process easy and painless. I would for sure recommend my friends and family to purchase a car here. More

Good Service and pleasant advisor but overly expensive for some things. An example Is cost for parts and filter replacement labor for a/c cabin filter. for some things. An example Is cost for parts and filter replacement labor for a/c cabin filter. More