Keyes Lexus

Excellent service Mike nazari in the service department is top notch service !!!!! He makes it super easy , explains everything!!! It’s always a pleasure when I show u Mike nazari in the service department is top notch service !!!!! He makes it super easy , explains everything!!! It’s always a pleasure when I show up , the whole team is very helpful More

A very pleasant visit, thorough and fast. I have been dealing with this dealership for quite a while. Currently I am leasing my Lexus from the Keyes Van Nuys Dealership. Since my first mainten I have been dealing with this dealership for quite a while. Currently I am leasing my Lexus from the Keyes Van Nuys Dealership. Since my first maintenance visit some years back I have dealt with only one service manager. I deal with Mike Nazari. Mike, knows me and always makes the visit as smooth and quick as possible and because of his honesty does not push services I may not need. Mike is always very thorough and makes you feel as if you are the only customer even on extremely busy days I have seen. Mike Nazari, is always a pleasure to deal with as well as the salesmen and financial people who make this dealership the one that we chose to deal with. The crew here makes me come here even though I live in West LA area. More

Smooth purchase! Highly recommend! Did a lot of research on my own and was looking to purchase new Lexus, it was between the 2018 ES and GS models. I called ahead and made an appointmen Did a lot of research on my own and was looking to purchase new Lexus, it was between the 2018 ES and GS models. I called ahead and made an appointment with Matthew the manager. George the sales representative helped us. Seriously, what a knowledgeable guy and so patient. He was never in hurry and went through all the different details of the cars we were looking at. Insisted we test drive which I am so happy we did. I highly recommend George to help anyone with purchasing a Lexus, he is a great asset to Keyes Lexus, his presentation of the vehicle was a key factor in our decision to purchase. Thanks to George, we were very well informed and convinced the GS350 Sport was a great fit for us. The negotiations and purchase went so much smoother than I expected. thank you Matt. More

Great And Fast Customer Service My fiancé talked to Sam Santoso to negotiate prices on the phone and he was able to convince my fiancé with the right price. Once we got to the dealer My fiancé talked to Sam Santoso to negotiate prices on the phone and he was able to convince my fiancé with the right price. Once we got to the dealer, Chris showed us the car and made sure we were comfortable. Our experience at Keyes Lexus Van Nuys was efficient and hospitable. That’s my kind of customer service! More

Great service rep I have a wonderful service rep Mike Nazari he is informative and explains things clearly and the work is done quickly and efficiently. He is always a I have a wonderful service rep Mike Nazari he is informative and explains things clearly and the work is done quickly and efficiently. He is always available by phone to answer any questions that might come up in between service visits. More

New service at dealer First time with my Lexus at Keyes in Van Nuys. Great, super fast service. Technician in charge of service was so polite and on top of things. Anthony? First time with my Lexus at Keyes in Van Nuys. Great, super fast service. Technician in charge of service was so polite and on top of things. Anthony? I’ll be back. More

Pleasant experience. Excellent , professional, pleasant dealing with Chris Ward and Myra Contreras. They are assets to your business. They were knowledgeable and answered Excellent , professional, pleasant dealing with Chris Ward and Myra Contreras. They are assets to your business. They were knowledgeable and answered all our questions. They explained things to our satisfaction and helped us come to our decision. More

Amazing I could not be more pleaseed with the service that was provided from A to Z. No questions I will recommend anybody looking fot a Lexus. I could not be more pleaseed with the service that was provided from A to Z. No questions I will recommend anybody looking fot a Lexus. More

Nice work Mike Nazari was terrific, very helpful and informative. I appreciated that he called me and let me know who I'd be dealing with because he was off on Mike Nazari was terrific, very helpful and informative. I appreciated that he called me and let me know who I'd be dealing with because he was off on Saturday. And thanks for following up on the AC issue. More

Service is always great however, see below Service is always great, however I don't want to be bothered by a sales person while I am waiting for my car in the lounge, this is my time to relax a Service is always great, however I don't want to be bothered by a sales person while I am waiting for my car in the lounge, this is my time to relax and wait for my car, felt extremely uncomfortable while I was waiting a sales person approached me, bad timing, please stop having them do this. Thank you More