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Keyes Toyota

Van Nuys, CA

3.2
363 Reviews

5855 Van Nuys Boulevard

Van Nuys, CA

91401

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363 Reviews of Keyes Toyota

September 05, 2022

The worse customer service experience ever. Do I want to go back to this location? More

by Gi0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Do I really want to embarrass him?
Sep 13, 2022 -

Keyes Toyota responded

Thanks for bringing this to our attention. We apologize that your experience was anything less than 5-stars and we would like the opportunity to learn more about what happened. At your earliest convenience, please email our General Manager at jsarvey@keyestoyota.com. Thank you.

September 02, 2022

My 2008 Highlander is my 2nd Toyota I have been bringing to Keyes Toyota for all of my service needs. My service advisors are excellent, knowledgeable and have taken very good care of my vehicles, especial More

by WikiWahine
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam
Sep 13, 2022 -

Keyes Toyota responded

Thanks for the great review and 5-stars! We appreciate it!

August 31, 2022

Very organized and professional staff good experience. I always received excellent service when I bring my car. More

by junitamishi
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jenny oliva
Sep 01, 2022 -

Keyes Toyota responded

Thanks for the 5-stars and great review!

August 31, 2022

Very nice and professional service advisors. Clean and nice waiting room. I’m very satisfied. More

by Argin
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Nejad
Sep 01, 2022 -

Keyes Toyota responded

Thanks for the kind words and for choosing to work with us! We appreciate your time!

August 28, 2022

Good customer service and on time service and no long waiting plus convenient cafeteria while waiting More

by armenansryan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John
Aug 29, 2022 -

Keyes Toyota responded

Thanks for the 5-star rating! We appreciate your business and look forward to seeing you again!

August 25, 2022

To me it was the lack of communication that I don't think it's fair. No type of update at all More

by Ivanna
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
John F
Aug 29, 2022 -

Keyes Toyota responded

We’re sorry to hear about your experience, Ivanna, but the feedback is appreciated. If you would like to discuss this further or share more information, please email our GM at jsarvey@keyestoyota.com. Thank you for your time.

August 24, 2022

I came into the dealership after my Prius showed a hybrid malfunction and engine issue warning. I was anticipating having to have the hybrid battery replaced. Sam N helped me out and was very kind and accomm More

by SG
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam Nejad
Aug 25, 2022 -

Keyes Toyota responded

That's awesome to hear, SG! Thank you for sharing your recent experience and for rating us 5 stars. Feel free to stop by if you have any questions or give us a call. Happy driving!

August 23, 2022

Great experience every time. I am always taken care of here. Thank you Sam N! More

by KG
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam Nejad
Aug 25, 2022 -

Keyes Toyota responded

That's awesome to hear, KG! Thank you for sharing your recent experience and for rating us 5 stars. Feel free to stop by if you have any questions or give us a call. Happy driving!

August 21, 2022

Please go by your car there they are very helpful I'm glad we purchased our car here More

by Kemba41
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hudson Wallbank
Aug 21, 2022 -

Kemba41 responded

You you definitely will be leaving rolling out with a nice new car

Aug 22, 2022 -

Keyes Toyota responded

Thanks for sharing and for the kind words! We enjoyed working with you and look forward to your next visit!

August 17, 2022

Service is always of excellent quality at Keyes Toyota and service advisor Sam was very accomodating. More

by coraet
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam Neyad
Aug 18, 2022 -

Keyes Toyota responded

Thanks for the kind words! Our service technicians work hard to provide a quality customer experience and we're glad to hear they succeeded. Let us know if there is anything else we can do for you. We hope to see you again soon!

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