Keyes Woodland Hills Honda

Friendly professional sales people I'm happy with the car that I bought also I got a good deal on the price even better than private party . I will for sure recommend this dealer to any I'm happy with the car that I bought also I got a good deal on the price even better than private party . I will for sure recommend this dealer to any one will need a Honda More

Great deal Great car. Great price. No hassle. Friendly service. Quick and easy finance department. I will go back to this dealer for future cars. Top notch team. Great car. Great price. No hassle. Friendly service. Quick and easy finance department. I will go back to this dealer for future cars. Top notch team. More

They broke my car and not taking responsibility I went with one problem but they created a bigger one and the car is not even starting because of that ! Wost service. Though it happened in their pre I went with one problem but they created a bigger one and the car is not even starting because of that ! Wost service. Though it happened in their premises, they are not taking any responsibility More

Liars and dishonest business practices I have to start by saying this had to be one of the most dishonest dealerships I've ever delt with. If you're dealing with RAZI, don't. I spoke to h I have to start by saying this had to be one of the most dishonest dealerships I've ever delt with. If you're dealing with RAZI, don't. I spoke to her, got a price, she emailed me photos and I told her I'd be there around 8. I asked her repeatedly ok so this is the price, nothing is going to change once I get there because we're driving 4 hours and I don't want to waste both our times. She assured me that there would be no problems. So we decide to make the drive there and the second we get there the receptionist tells us Razi isn't there but we have another sales associate that can help you. I said no problem as long as we have the same deal. So we start reviewing the numbers and all of a sudden the price is 3000 more then stickerd price. They explain to us that they have standard accessories and the those accessories equal to 2000 dollars. So apparently every used car on the lot is actually 2000 dollars more then what they advertise. So beware. Then they added an additional 800 dollars to price and claimed itas a delivery fee on used car. Not sure how that's possible but that's what they said. As for the 2000 dollars in accessories they claimed it was for alarm system that they put in all of there used cars and apparently don't tell you until they discuss the numbers. And on top of that the car clearly did not have an alarm system. At that point I told them this was complete xxxxxxxx and started walking out. As we stood up they brought in the store manager and decided to add fuel to the fire by insulting us. He asked if we didn't know anything about buying used cars and if we had any clue on how marketing worked. I simply replied false advertisement is not marketing but call it what you will. At this point he dropped the 2000 dollar charge but said he couldn't do anything about the 800 dollars. He tried to make us feel like he was doing us a favor but at the end we were still paying 1300 dollars more then what we originally agreed. In the end we walked out with out a car, extremely angry. I will say they did fill up our tank as a sort of apology. It still can't make up for the 8 hours of wasted drive time. I would never recommend this place to anyone and if you do decide to do business with this place be very careful, this dealership still has that sleezy used car mentality. More

Liars who run shady business This is a dealership who I would never recommend to anyone for their car shopping. I bought a certified used car from them and they (Freddie and Ara) This is a dealership who I would never recommend to anyone for their car shopping. I bought a certified used car from them and they (Freddie and Ara) tricked me into the deal and only took out the feature (car alarm) from my car after I signed the paper. BE SURE TO HAVE EVERYTHING IN WRITING AND REVIEW THE PAPER THOROUGHLY IF YOU DO BUSINESS WITH THEM. AND BRING YOUR PHONE TO RECORD ALL THE CONVERSATIONS. But for your own best interest, go somewhere else to shop cars instead of doing business with them. Freddie and Ara are crooks and I have planed to bring my case to Honda of America Corporate and present my evidences of how they lied to their customers. I am now driving a car with two ugly holes on my driver side of steering panel. UGH! AGAIN, BUYERS AWARE, DON'T GO THERE!!! More

THEY CHARGED ME $1500 FOR AN ALARM I DID NOT WANT!!!!!!!!!!! DO NOT PURCHASE A CAR FROM THIS DEALER!!!!!!!!!!!!!! THEY RIPPED ME OFF OF $1487+ I purchased a new 2015 Honda Accord sport on 5/16/15, Finance DO NOT PURCHASE A CAR FROM THIS DEALER!!!!!!!!!!!!!! THEY RIPPED ME OFF OF $1487+ I purchased a new 2015 Honda Accord sport on 5/16/15, Finance Manager Rosealine Pandazos charged me $1487 for a KARR Security alarm which I which I did not want, she offered to lower my APR from 0.9% (Approx $340 over 5yrs) to 0.01% (Approx $8.00 over 5 yrs) and the money I would be saving from the finance would cover the KARR alarm, but $330 was not sufficient enough to cover the alarm which cost me $1487+. When I called Keyes Honda and spoke to GM Ramin Hakakian and GM of sales John Lee, they said there was an misunderstanding between me and Rosealine, which there was never a misunderstanding because there is a major dollar difference between the alarm of $1487+ and the finance of $340. Rosealine knew what she was doing, whether she knew she was making a commission on the alarm or not she knew exactly what she was doing, she's no dummy she's a finance manager who deals with this on a daily basis!!! My options were to return my vehicle even thou I have put money into it and would be losing money or sign new contract at the original higher APR rate which would cost me more money on financing and they would deactivate the alarm!!! As you can see in other reviews this is not the first time this has happened at this particular dealer and I am sure it won't be the last unfortunately. The sad part is imagine how many people they have done this to and the customer never noticed, it's sad and pathetic! I have also learned that this particular Keyes Honda dealer takes there used cars to a body shop for repairs before they are brought to the lot, meaning they make repairs that are not reported to the dmv, customer or carfax, they may not be major repairs, simply to repair a dent or scratch or paint but this is based on facts not fiction!!! I have unfortunately lost my trust and good faith in this dealer, I am simply telling my unfortunate turn of bad events at this dealer and hope you go elsewhere the next time you decide to purchase a vehicle. - sincerely Keyes Honda Woodland Hills EX-CUSTOMER More

Bait and switch xxxxxxxx First they pull they typical bait and switch. I drove the car around the block and thought it was ok without making a left turn since that was their r First they pull they typical bait and switch. I drove the car around the block and thought it was ok without making a left turn since that was their route. I end up buying the car 2014 that a test driver hit something and was repainted.i left the dealer drive it half a block and almost get in a wreck because of the convex mirrors! I then try to return it , they not only put me down but then charge me $500 restocking fee. More

They Misdiagnosed a Trunk Latch Problem Service advisor was very pleasant and easy to work with, service another story. I brought in my Accord due to a trunk latching problem that occurred t Service advisor was very pleasant and easy to work with, service another story. I brought in my Accord due to a trunk latching problem that occurred the night before. They inspected the car and determined that the latch cable from the drivers seat was keeping the latch from latching. They said it will cost $550.00 to replace the cable due to the amount of labor involved in routing the cable thru the cabin. They charged me $80.00 to diagnose the problem. The repair would also replace the latch. I declined the service paid the $80,00 at least knowing what the problem was...I took it to my mechanic that afternoon. He looked at it and in 10 seconds said the cable had nothing to do with the problem. He said the latch was slightly bent so he corrected it in about 10 minutes. It is fixed and works fine. He didn't charge me anything. Beware of these guys.....never again......Update: I requested a refund, they said they would send me a check...its been 10 days still waiting... More

Will tell you anything you want to hear true or false. I sent out an inquiry to several Honda dealerships with the exact car I wanted. I got quotes from all of them but the Woodland Hills Honda said they w I sent out an inquiry to several Honda dealerships with the exact car I wanted. I got quotes from all of them but the Woodland Hills Honda said they would match any price. That specific dealership is a mile from where I work so I figured it would be easy and convenient way to get the best price. When I arrived the car was in stock, but the price of $21,606 that they said they would match was the "selling price." Little did I know there was an "Adjusted selling price" that included mandatory additions. They were now trying to sell me a car for $1,400 more than the other quote I received so I decided to leave. On my way out, the manager stopped me and asked what price I needed to buy the car. I told him $22,000 because at this point I just wanted to get it done. The manager brought me over the new selling price of $22,000 and I was about to agree when I noticed my taxes had gone up from $1,900 to $2,900. The manager told me it must have been a mistake and that he would fix it. The "corrected" bid from the manager confirmed my suspicions. The price was back up to $23,000 and he told me that was the best he could do. Do not let these xxxxxxxx take your money. More

Internet dept will give false promises We were looking for CRV touring silver, got quotes from different dealer, Keyes honda internet team called me and told they will give 33k out of door We were looking for CRV touring silver, got quotes from different dealer, Keyes honda internet team called me and told they will give 33k out of door or less and told silver is there in their parking lot, i told them we are far and would have to come only if they are sure they can make the deal. They promised over phone when i went there, there was no silver touring, they told sold we went 30 min after the dealer ship opened, so they lied about that then they offered 35 plus and no accessories what a waste of time....get in writing before you go.... More