Keyes Woodland Hills Honda

Internet dept will give false promises We were looking for CRV touring silver, got quotes from different dealer, Keyes honda internet team called me and told they will give 33k out of door We were looking for CRV touring silver, got quotes from different dealer, Keyes honda internet team called me and told they will give 33k out of door or less and told silver is there in their parking lot, i told them we are far and would have to come only if they are sure they can make the deal. They promised over phone when i went there, there was no silver touring, they told sold we went 30 min after the dealer ship opened, so they lied about that then they offered 35 plus and no accessories what a waste of time....get in writing before you go.... More

Dishonest Staff They had a used Honda Civic which had a Car Fax report. The report showed NO accidents. I ran AutoCheck which I had heard was more detailed. The car s They had a used Honda Civic which had a Car Fax report. The report showed NO accidents. I ran AutoCheck which I had heard was more detailed. The car showed using AutoCheck that an accident had occurred in October 2013. I notified sales staff and management. I also sent a copy of the report. No one seemed to care. A week later when I noticed the same car advertised without accident disclosure, I called and spoke with the manager. He asked me,"Well, what do you want me to do about it?" I said I wanted him to be honest and disclose the accident. When it appeared to me this was not going to happen, I made it clear I would never buy a car from this dealership. More

Switch and bate sales tactics We found a Honda Civic online at this dealership. The vin number was listed and I called to find out if they actually had the car on the lot so that We found a Honda Civic online at this dealership. The vin number was listed and I called to find out if they actually had the car on the lot so that I could go take a look at it. They called me back twice within an hour to let me know that the car was on the lot and I told them that I would be there in about 20 minutes to come and look at it. I arrived and took it for a test drive. I liked the car, the color and the low mileage. On the internet, the car was listed for $15,995. They asked me how I would pay for the car and I told them that I would write them a check for $15,000 and they said come inside and we will discuss it. I was left waiting in the office and the salesman, Van, came back to tell me that the car had already been sold yesterday. Typical used car salesman bate and switch tactic. BAD CUSTOMER SERVICE!! More

Shoddy workmanship, deceitful and confrontational. My first and last time at Woodland Hills Honda. On Saturday, June 7, I spent $50.05 to install the right spring in the trunk of my 2005 Honda Accor My first and last time at Woodland Hills Honda. On Saturday, June 7, I spent $50.05 to install the right spring in the trunk of my 2005 Honda Accord. When I eventually lifted the trunk lid it crashed back instead of stopping at a certain point. The following week, I called the Service Department and the guy argued with me. I simply hung up on him. I then found an independent Honda mechanic in Sierra Madre and made the 60-mile drive to his small garage (he has 5-stars by all of his customers). Chris investigated and told me that the mechanic had broken the cushion of the spring. Chris said he would not charge me for installation and the part would be about $5.00. WH Honda knew they had broken the cushion but were deceitful and did not tell me, just letting me drive away with shoddy workmanship while pocketing $50.05 and then denying liability. Females. Be aware! More

Last minute deal change We were trading in our leased car for a new CRV (first time Honda). Had agreed on pricing, down payment, payoff for the lease (first thing we discuss We were trading in our leased car for a new CRV (first time Honda). Had agreed on pricing, down payment, payoff for the lease (first thing we discussed before deciding to move forward). All was agreed, applications signed, proof of insurance and pay stubs submitted and when we were on our way to sign papers and pick up the car we get a call that there was a problem. They wanted more money because the "person that they were going to sell the our car to had changed his mind". They were still willing to take it but wanted more money which they graciously (joke) offered to tack on to our new payment. What?? We should've read their reviews here prior to dealing with them since it appears we are not the only ones this has happened to. Find someone who can be upfront and honest and beware of last minute deal changers! Do not go here if you value your hard earned money and ALWAYS check reviews first. We should've known better. More

Best new car deals I found a vehicle at Keyes that had a Lease price of $50 per month cheaper than any other dealer quote, So I checked it out. Thought there would be s I found a vehicle at Keyes that had a Lease price of $50 per month cheaper than any other dealer quote, So I checked it out. Thought there would be some add-on pricing but this dealership is true to their email quote. Highly recommended. More

sales service is bad they wanna screw everybody Honda north America has bad service also when they ask for service they don't wanna fix the car north America has bad service also when they ask for service they don't wanna fix the car More

This place is the worst ever. The experience was not good and distasteful. The level of lies and beyond lies are worse than you can imagine. We cam in to buy a pre owned car. after everything we found out it and distasteful. The level of lies and beyond lies are worse than you can imagine. We cam in to buy a pre owned car. after everything we found out it was not certified and the warranty was not from honda. From the beginning the whole day was just bad. wasted 6 hours. with my wife and 3 kids. Do NOT GO HERE. More

I had a great experience with Frank. He was easy going. He went out of his way to give me the best service. I will definitely recommend him to any one who wants to purchase or lease an excellent car. I le He went out of his way to give me the best service. I will definitely recommend him to any one who wants to purchase or lease an excellent car. I leased a Honda Civic 2013 .I LOVE IT. More

I always get great service at Woodland Hills Honda! The service is fast & the Service Department is friendly and professional. My service advisor, Ernesto, always says hello and greets me with a smile. He service is fast & the Service Department is friendly and professional. My service advisor, Ernesto, always says hello and greets me with a smile. He calls and explains what my car needs & to let me know my car is ready to pick up. In this day & age, where you mostly hear about bad customer service, it's nice to go somewhere that strives to provide excellent customer service. It goes a long way in my book! More