First, we were dedicated Keystone customer having purchased four vehicles and referred at least four friends there who also purchased vehicles. Last year, my Mustang needed some warranty work done and was dropped off without ANY body damage. It was supposed to be towed (flatbed) to the off-site body shop but our salesman decided to drive it instead (the reason for this that we were told has varied as the dealership says A and the body shop says B). Video evidence clearly shows the car leaving the lot without any damage and arriving at the body shop WITH damage. Hmmmmmmm! Wonder how that happened?
Of course it was the immaculate wreck! The dealership still has never explained how the damage occurred. Initially I was told I had to pay for the repairs but this stance did not last long (couple of hours tops which tells me after the first review of the tapes they realized they had a problem). Despite all of that they were not forthcoming with the facts until I discovered them for myself.
So if you want a dealership that will put themselves and their reputation over integrity and doing business ethically, Keystone is for you! Theses guys are amateurs who are slick with their sales gimmicks only to be equaled by stuff like this.