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Kia Country of Charleston

Charleston, SC

4.6
2,770 Reviews

2361 Savannah Highway

Charleston, SC

29414

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2,770 Reviews of Kia Country of Charleston

May 13, 2015

Went over and beyond to insure satisfaction!! Cory went over and beyond to insure my satisfaction with my new Sportage. He is pleasant and cheerful even when things are not going as well as they More

by ajbear48
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Corey Sullivan
May 18, 2015 -

Kia Country of Charleston responded

It's nice to hear "gentleman" and Corey appreciates that his efforts were noticed. The Sportage is a great car. Thanks very much and we look forward to seeing you soon.

May 12, 2015

we was very happy with the deal we got The salesman Corey was very helpful and he knew all about the car we got.I would recommend Kia country to everyone.we love our Kia soul. More

by cappsj
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Corey Sullivan
May 18, 2015 -

Kia Country of Charleston responded

You landed a car and a product specialist with real character. Glad to hear you got a deal. Enjoy your Soul.

May 10, 2015

A great day When my husband and I started out the morning of 5/9/15 to buy a new car we did not except to go to Kia we were going to buy another Honda. But we hea More

by Pnannette&richard
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Wilson, Lance Williams
May 18, 2015 -

Kia Country of Charleston responded

Lance was more than happy to spend the time with you. He understands what a big decision it is to buy a car. Buying two is mind boggling. So glad that he was able to help you make the right decisions for your family. We are so happy to welcome you to ours.

May 06, 2015

"Complete satisfaction" John Boone and Daniel Hensley have my gratitude in making this auto purchase a success. John Boone is knowledgeable, kind and patient beyond words. More

by anne
Customer Service
Friendliness
Price
Recommend Dealer
Yes
May 18, 2015 -

Kia Country of Charleston responded

John and Daniel say, "You're very welcome!" John really is "knowledgeable, kind and patient beyond words"--rare qualities. Thanks so much for spreading the word and welcome to the family.

May 04, 2015

Great Service Tony Washington and the entire kia family of kia country of Charleston were very helpful in helping me to find the perfect car for me. I would definit More

by jwashington6679
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Washington
May 18, 2015 -

Kia Country of Charleston responded

Thanks very much. "Nice and helpful" are things we aspire to be. We appreciate that you took the time to tell others and wish you all the best with your new car.

May 02, 2015

Worked had to meet my needs Gave me advice prior to my purchase that saved me lots of money!! As a new business entrepreneur, I was able to upgrade my purchase and save money lon More

by Five-0, 2015
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Elijah Tucker, Jeremy Wilson
May 18, 2015 -

Kia Country of Charleston responded

Thanks so much, always a pleasure to work with another local business owner. Wishing you much continued success.

May 02, 2015

Great Experience Recently purchased a 2015 Kia Forte from Lance! The dealership didn't have the color I wanted but that didn't stop them from settling and were able to More

by Alaina
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lance Williams
May 18, 2015 -

Kia Country of Charleston responded

If we don't have what you want on our lot, we will find it for you. It's as simple as that. Enjoy your new Forte!

April 22, 2015

Great review This is my 4th Kia from Kia Country the last 3 times Lance was our sales person and he always take good care of us. My overall experience was excell More

by Edison Waters
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Wilson, Lance Williams
Apr 23, 2015 -

Kia Country of Charleston responded

There's nothing we like better than repeat customers. Lance and the entire team at Kia Country sincerely appreciates your continued loyalty and business. It is the hightes of compliments.

April 22, 2015

Be Careful!! Be careful when you walk into this 2nd rate dealership. I confirmed a deal over the phone with the internet manager and called back several times bef More

by The TaxMaster
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeremy Wilson, Michael Brand
Apr 23, 2015 -

Kia Country of Charleston responded

We certainly understand and appreciate your frustration especially since we were the 4th dealership you visited. In fact, you are for the most part correct. As with most dealerships, the Internet Sales Manager (ISM) provides advance information to customers prior to a showroom visit at which time, a customer is introduced to a Product Specialist. Each of these individuals has specialized training and skills to provide you with the best possible service. You were given a TruCar quote by our ISM. We are obligated to honor the TruCar price which is the lowest possible sales price offered and we did. In addition, our ISM provided you with a Black Book quote for your trade which our Sales Manager increased by $300 as you requested. You then wanted additional rebates and incentives that you found on our website, but that were not promised to you. There are many offers and disclaimers which may be easy to confuse. We cannot allow every possible incentive or discount on every car, but we try to find the best possible car and price for each customer. As a TruCar customer you were guaranteed that. While we regret the misunderstanding, we hope you will agree that it is important that we maintain an environment of professionalism and congeniality for both our customers and staff. Please know that we do not ever condone or use deceptive business practices. As the #1 Dealer in the Carolinas for the third straight year, we place the highest value on customer service. We’re genuinely sorry, that we fell short this time.

April 18, 2015

Service Department rating Always cheerful, pleasant and personable to us when we go to set up an appointment and also waiting for the service to be performed. Chelsea is just More

by Annie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chelsea Rowlands
Apr 23, 2015 -

Kia Country of Charleston responded

Chelsea is the secret sauce is our Service Department. Thanks so much for taking time to recognize her good work. It means a lot.

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