Kia Delray

I shopped around 4 other dealer's before I ended up at "Delray KIA". I dealt with Sylvester as my salesman and DJ as his boss. They were both product knowledgeable in all area's of the Forte Koup that I d "Delray KIA". I dealt with Sylvester as my salesman and DJ as his boss. They were both product knowledgeable in all area's of the Forte Koup that I decided to buy. I was at first a bit unrealistic with the deal my sister Chelsea and I wanted, but I left it up to DJ to knock us back into a "not so perfect world" and back into reality to receive an awesome deal on my 2012 KIA Forte Koup w/ all available options. I love KIA and will never drive anything else. Sylvester was very nice and courteous as DJ was very friendly and made it a point that I was well-taken care of, nobody at the dealership had any real-pressure tactics as I would have blew out of there like I did at WEST PALM KIA. I'm going to recommend everyone to Sylvester, DJ and the rest of the Delray KIA family. Thanks everyone, especially "DJ"!!!!! :) More

I was extremely happy with the service and helpfulness of each person. From the beginning to the end, they were professional, courteous, helpful, and went beyond what we were anticipating. I will certainly each person. From the beginning to the end, they were professional, courteous, helpful, and went beyond what we were anticipating. I will certainly come back. They are my number one Kia Dealer!! More

Brian was a pleasure to work with. He actually sat down with us and listened to what we wanted rather than just start right out trying to sell us. He showed us exactly what we were looking for. The best pa with us and listened to what we wanted rather than just start right out trying to sell us. He showed us exactly what we were looking for. The best part was he got us the deal we were looking for without any hassle. what a pleasure this was. More

My sales experience at Delray Kia was Great. From the polite welcoming beginning with Jon Escallier(sales person) to the checkout process with Robin, It was a very comfortable , no pressure, smooth, and polite welcoming beginning with Jon Escallier(sales person) to the checkout process with Robin, It was a very comfortable , no pressure, smooth, and very professional visit. I was extremely happy with the trade in and dealing with D.J. Nichols (floor manager). Jon was great! I'm a business owner for 20 years, and understand the importance of teamwork, Delray Kia are team players. I would highly recommend this dealership, and will be talking Kia for a long time. Most importantly, I Love my new Optima SXL. Thank you to everyone at Delray Kia. More

The salesman (Gary) was very kind throughout the entire process of leasing a new Optima. I ran into many difficulties throughout my three days working with the dealership that were not the fault of anyone process of leasing a new Optima. I ran into many difficulties throughout my three days working with the dealership that were not the fault of anyone there, but the fault of my insurance company & they were more than kind and helpful with everything. Gary even came in on his day off to finish my deal for me. I would highly recommend this dealer & salesman. More

My experience at Delray Kia last week was GREAT. I worked with both Gary Battaglia and with Brendan Sternberg in buying my first "new" car which by the way is wonderful! Both sales men were worked with both Gary Battaglia and with Brendan Sternberg in buying my first "new" car which by the way is wonderful! Both sales men were professional in explaining any concerns that I had. They were not too pushy and allowed me time to think about my decision... I would highly recommend this Dealership and especially either of these sales professionals to friends and family. More

After almost being talked into a car I didn't need by the Mazda dealer next door, I found myself looking at new Kia's. Kevin Connoly was the salesman and was very helpful When we could not quite find the r Mazda dealer next door, I found myself looking at new Kia's. Kevin Connoly was the salesman and was very helpful When we could not quite find the right car in the new car lot we looked at used vehicles. Over the course of two days he helped me settle on the car I finally purchased. I was never pressured and am extremely happy the way I was treated by the whole staff More

So I've been petrified of even stepping foot into a dealership due to the vulture-like/pushy stigma that describes most car salesmen and because I honestly didn't have a single clue what I was doing. I dealership due to the vulture-like/pushy stigma that describes most car salesmen and because I honestly didn't have a single clue what I was doing. I popped in and out of a few dealerships and ended up finding myself at Delray Kia which was ridiculously busy. Before I could even consider coming back later due to me being impatient, Brendan introduced himself and was more than accomadating. He was extremely thorough and explained everything in depth which definitely kept me at ease. He spent an immense amount of time with me and smiled the whole way through even when he had to help me explain everything to my father over the phone. Brendan's manager Tyler was also a pleasure and helped making the numbers work for what I was looking for. No one there twisted my arm and I got the EXACT car I wanted and I love it! I'm definitely more than satisfied with my experience working with the two of them and Delray Kia and am so happy with my new purchase. More

This dealership is so involved in its process of churning out sales that they forgot basic courtesy and customer service. The dealership assumed – without asking permission – that it was ok to appraise out sales that they forgot basic courtesy and customer service. The dealership assumed – without asking permission – that it was ok to appraise (which included driving) our vehicle and assumed – without the courtesy of asking – that we wished to take time from our day so they could appraise our car. Even more importantly, when we voiced our concerns, the managers with whom we spoke challenged and argued with us. The customer’s perception of a situation is what matters. Our perception was disregarded. Overall, our perception was that (1) our car was driven without our permission, (2) relocated from where we parked it to an unknown part of the dealership to be appraised without our permission, (3) the dealership had a lack of respect for our time, and (4) the managers were cocky, adversarial and poor listeners. In my view, this dealership should learn to ask a customer what they intend to accomplish, communicate their process to the customer, learn to ask for a customer’s permission as to their personal property (e.g., car) and respect a customer’s time during the process. Our purpose that day was to test drive and find out the price of a vehicle at the dealership given the price we saw online. We test drove a car with the sales person assigned to us. After the test drive, he brought us inside to sit at a table. Our car, which would be our trade-in, was parked right outside and we could see it. The sales person asked if he could take a look at the VIN. We gave him the keys and watched as the sales person took a look. The next thing we knew, someone else was driving off with our car. No one asked if it was ok to drive our car. We had no idea why our car was being driven. No one asked if we had any valuables we wished to remove from the car. When we asked why our car was taken without our permission, we were told it is part of the process. When we responded that to the managers that the point is that they didn’t ask permission to take our car, they became argumentative and confrontational. Though we had this poor experience, we were still interested in the car we test drove. We asked the sales person assigned to us to call with a starting price on the car. Two days later, we received three calls from three different people at this dealer. The first was customer relations with a price for us, the second was the sales person and the third was a manager we had not yet dealt with. The sales manager basically said it is the end of the month and they wanted the sale. More