Kia Delray

I have never been so shocked or humiliated by an experience at a dealership. A friend of mine, who is already a Kia owner, went to Kia of Delray Beach for a routine service appointment. While she experience at a dealership. A friend of mine, who is already a Kia owner, went to Kia of Delray Beach for a routine service appointment. While she was waiting, she was approached by a salesperson named Wassim, who tried to sell her a vehicle. Throughout the conversation, he addressed her by her name multiple times, so there is no question he knew exactly who she was. When he handed her the vehicle proposal, she looked down and saw that the paperwork identified the **"Buyer Name" as "Ugly Customer"** (see pic attached). She was completely stunned. After collecting her thoughts, she asked him, "What is this? That's not nice." Instead of apologizing or explaining, he simply looked over at another salesperson as if he had been caught! He said nothing. No apology. No remorse. No explanation. When she told him she would not be buying the vehicle and walked away, she looked back and saw him smirking with the other associates. Still, nothing was said. It didn't end there. When management became involved, the first explanation was that it was "a computer glitch." When that explanation didn't make sense, the story changed to claiming the comment had been left in the system from a previous customer. Neither explanation is acceptable. If that's true, it means someone at this dealership thought it was appropriate to enter "Ugly Customer" into a customer record in the first place. The manager also told us Wassim is their "number one salesman." That made the situation even more concerning. If this is how your top salesperson treats customers, what does that say about the dealership's culture? Eventually, the manager admitted the situation was wrong and later stated that Wassim had been "written up for the final time." That statement alone raises serious concerns, suggesting there have been previous disciplinary issues. I respectfully request that Kia Corporate: Conduct a formal investigation into this incident. Review whether similar derogatory customer descriptions exist within dealership records. Review Wassim's disciplinary history and determine whether additional action is warranted. Review dealership management's handling of this complaint, including the inconsistent explanations that were provided. Require additional professionalism and customer-respect training if appropriate. Provide written confirmation that this complaint has been investigated and advise what corrective actions have been taken. This wasn't just poor customer service - it was degrading, humiliating, and completely unprofessional. No customer should ever be labeled or mocked based on their appearance. Imagine if this had happened to someone already struggling with their self-esteem or a young person trying to buy their first car. As a woman, I would strongly advise against patronizing this dealership. Based on this experience, I would have serious concerns about how female customers are viewed and treated. No one should have to wonder whether they're being judged by their appearance instead of being treated with the dignity and respect every customer deserves. More

Thorough and efficient. Timely with communication and explained everything well. Nicole was excellent and provided me with a rental car while my Kia Soul was being repaired. Timely with communication and explained everything well. Nicole was excellent and provided me with a rental car while my Kia Soul was being repaired. She also was able to activate my extended warranty for some of the repair work, which I greatly appreciated! More

Received my visit on time and finished work on time. Checked car out and gave a clean bill of health. Checked car out and gave a clean bill of health. More

Friendly staff. The tune it took to service the car is exactly what I was told. Enjoyed the baked cookies The tune it took to service the car is exactly what I was told. Enjoyed the baked cookies More

Timothy got me in day of, he was communicative and helpful Timothy got me in day of, he was communicative and helpful, I appreciate his help helpful Timothy got me in day of, he was communicative and helpful, I appreciate his help More

Our salesman, Derek, was knowledgeable, efficient And speedy. We did not have to sit around all day. A very pleasant experience altogether! speedy. We did not have to sit around all day. A very pleasant experience altogether! More

I want a full refund of $532. 45 ASAP to resolve this complaint I have no desire to return to Kia Delray for any further repairs period. I also want additional funds paid for the d 45 ASAP to resolve this complaint I have no desire to return to Kia Delray for any further repairs period. I also want additional funds paid for the damages they did to all 4 of my wheel Rims too or i will file civil lawsuit im holding them responsible if im involved in a car accident as a result of their actions of poor service Cody never let us inspect the car and brakes before paying and when we complained Eboni edge took the car for further work putting damages on all 4 rims We highly do not reccomend Delray Beach Kia , the experenice was horrible with cody ferguson and scott, and eboni edge , they made us wait 5 hours for nothing , they never properly resurfaced my front and rear brake rotors for my brakes on all 4 wheels. rust is still all over them and on my all 4 rims that were also damaged on purpose by their employees for complaining , I will be disputing the charge on my card and requesting a full refund of $532.45 with my bank and attorney general see attacted 1 More

Was in the market for a Kia Seltos since my previous one was in an accident. The 2026 is much nicer than what I had before and I am glad it all went well for me here. Ask for David! was in an accident. The 2026 is much nicer than what I had before and I am glad it all went well for me here. Ask for David! More

Everyone was very friendly and helpful, from the lady who checked me in, to Tim who helped me out. checked me in, to Tim who helped me out. More

My brand new ev9, less than 2 months, went in for a warranty repair for the windshield and to resolve an issue I was having with the air not blowing cold and loud noises. It took over a month to get it warranty repair for the windshield and to resolve an issue I was having with the air not blowing cold and loud noises. It took over a month to get it back and I spent that month in a base model ev4. I have purchased 2 cars from Kia Delray, had endless service done there and even though they didn't have and couldn't get the ev9 I wanted, I always came to them for service. In less than 2 months I had to have service and a loaner/rental twice. Unfortunately this experience has significantly shifted my perception of Kia Delray. My first service was for a faulty charger, nothing wrong with the car but they kept my car for a few days, and then sent to me back to Rick case kia to get a new charger. My service manager was amazing and did whatever he could, unfortunately the admin he works for are not open to helping people and providing good customer service. I've learned my lesson and won't go back for service. I will also be reconsidering another kia after this lease. This will most likely be my 3rd and last kia. More