Kia Delray

This was our fourth visit to this location in as many months. My first two visits with my son we meandered around the lot for 45 or so minutes and even waited in the lobby for someone to help us and were months. My first two visits with my son we meandered around the lot for 45 or so minutes and even waited in the lobby for someone to help us and were never greeted or given the time of day. The third time I sent my son as we wanted to inquire on the value of my trade in (as I figured I would just handle the process online to get help.) and the person who finally acknowledged him told him he was better off going to Carmax as he couldn’t help him and insisting he was wasting his time. Ive purchased four other cars from this dealership in the past. We did in fact go to Carmax and received a quote but being a loyal Kia owner, I went back to Delray Kia again this afternoon. This time we were greeted by the same man who turned my son away and he was eager, nervously it seemed, to assist me. I told him my budget As well as feature requirements. He quickly showed me to a telluride that was aesthetically pleasing with all of the bells and whistles, but was easily $15,000 over my target price range as well as definitely over the gas consumption that I was looking for and nowhere near the payment bracket that I told him I was looking at. He even took us inside to look at a hybrid model Sorrento, that was the lux version again ignoring some of the key points that I had made. It also ended up that the vehicle was not a hybrid and when I looked at the form he had me sign for the payment options he had run my credit for a vehicle that did not have a feature that was a mandatory requirement. This salesman is severely undereducated about meeting client needs and honestly seemed to profile my family in a way that felt like we were purposely being driven off the lot as a waste of time. He never properly investigated the available vehicles or helped us find the right one for our needs and instead pushed maxed out new 2023 vehicles when I was asking for used or demo vehicles. Additionally when he asked me to sign a form that didn’t make sense to me he was verbally nasty to me and when I told him I didn’t want to sign a form agreeing to payment terms that were not backed by a bank approval after already signing a credit application without a proper explanation of why this needed to be done he said “I guess we will just change all the rules just for you!” He was flippant and aggressive more than once and both him and the finance manager reminded us that they had already closed and if I was interested in really buying a car I would need to sign a form. When asking the finance manager to explain it, which he did, I felt more comfortable but when I had asked what it was for previously I was met with this is how we do business basically shut up and sign. I’m sorry but I see a grey car listed on a piece of paper when I am looking at a blue one and a payment that is 12-24 months longer than anything I am comfortable with and a monthly payment that is close to double what I was looking for- I am going to have questions. I was also clear with the finance manager that due to my identity being stolen I did not want him to approach certain banks. He said he would run my credit for 2 tops 3 banks. He came back with rejections from banks we didn’t discuss. Then he said he couldn’t get the deal done but he would call around on Tuesday after the holiday to see if he could pull some strings. Today was Saturday. I am sure people are purchasing vehicles on the weekends but I do appreciate his willingness to go above and beyond. It was only at this point was I able to say that we had intended to put a considerable down payment down. Only at that point did the salesman provide me with this contact card and shake my hand and look pleasant to work with. With his absolute lack of professionalism and ability to research inventory or quote me the correct vehicle I wouldn’t feel confident working with Jason Malkhasian ever again and personally think he is a liability to the company. More

Jim was excellent and efficient in servicing my Kia 2020 Forte. Came back cleaner and shinier. Excellent work Forte. Came back cleaner and shinier. Excellent work More

Ricky was awesome! Made the transaction as painless as possible. Showed me all the vehicle options without pressuring me or pushing me in any direction. Patient. Kind. Made the transaction as painless as possible. Showed me all the vehicle options without pressuring me or pushing me in any direction. Patient. Kind. Professional. Followed up after the sale, too, which was appreciated. Will do business again here. Happy customer. More

Positive experience throughout. Troy found the exact car I was looking for. After driving it for a while, it is even better than I expected.. and I had pretty high expectations. Tha Troy found the exact car I was looking for. After driving it for a while, it is even better than I expected.. and I had pretty high expectations. Thanks for your thorough help! More

Waiting time for service too long. I waited 2.1/2 hours to have my oil change . I waited 2.1/2 hours to have my oil change . More

Bob Cooklin at Delray Beach Kia is always helpful and accommodating when I bring my car in for service. No matter what I need, he is there to help me get the best service possible for my car. accommodating when I bring my car in for service. No matter what I need, he is there to help me get the best service possible for my car. More

Liz was absolutely amazing Kia Delray made me feel very welcome like Iike a family helped me and my wife through every step showed me the car inside out several times I feel at peace knowing I have my sale welcome like Iike a family helped me and my wife through every step showed me the car inside out several times I feel at peace knowing I have my sales person there for me always thank you Liz and Kia Delray More

Went for service as Horn was not working they made us wait a month just for appointment to tell us need a new horn and would order it. Said it would be in on Saturday (3days) and would call us one way or wait a month just for appointment to tell us need a new horn and would order it. Said it would be in on Saturday (3days) and would call us one way or another. Guess again no call and we called 3 times and never ever did someone after putting on hold get back to us. Finally went to Dealer Service and told no one knows about part ad no matter where you go . and they can't follow-up as they don't have any one to do so. They have the worse service department and personal their have wrong information on us in the computer which we have also tried to have corrected but they also don't have anyone that can override and correct it , Interesting as the actually lease has the correct info but service can't get it right .Dealership couldn't care less .And still no Horn nor explanation or when part will be in perhaps another 30 days, I guess we didn't tip enough. More

Went in for a defect in Horn which hasn't worked for over 2 months. Had to wait 30 days to get appointment just for them to say we need to order part . Told it would be in 3 days and when we tried to follow- 2 months. Had to wait 30 days to get appointment just for them to say we need to order part . Told it would be in 3 days and when we tried to follow-up no one knew nor could answer us kept us awaiting on hold until call was dropped. Finnally went back to service dept . and told there was no part and no one could follow-up as they don't have the personnel. Also they have the wrong information on the service information for which we have repeatedly asked it be corrected and they told us they can't as they don't have the personnel to over-ride and correct it. . The service department needs to get their act together, We spoke with many people in waiting area who only had negative reviews and experiences of the service department. Perhaps we don't tip enough. More

We decided to go car shopping this last Sunday. From past experience, we know car shopping is always a long experience and a hassle so we went as soon as Kia Delray opened at noon on Sunday. We rea From past experience, we know car shopping is always a long experience and a hassle so we went as soon as Kia Delray opened at noon on Sunday. We read so many good reviews about Kia Delray that we had to stop by. As we pulled up, we thought they must be doing something right since they have so many great reviews because from the aspect of the dealer itself, it's a little sad compared to some of the other dealers around the area. Looks almost like a used car lot but nevertheless, here we are rating it 5 stars. We were helped by Ricky Gould which was super cool. We saw the car online before arriving so once we arrived, we went straight to it. We sat down with Ricky, explained what we wanted and needed and in less than 2 hours we were out of there with a brand new Telluride. Ricky explained everything and was super helpful. Will definitely recommend using Ricky if you are thinking of shopping for a car here. More