Kia Delray - Service Center

communication is horrible for all advisors handling fleet accounts. Every time you call and leave a message no response. I myself am hard to get a hold of but all advisors have my cell and were made aware to accounts. Every time you call and leave a message no response. I myself am hard to get a hold of but all advisors have my cell and were made aware to text me for quicker response . Only person that texted me was Sorren Jackson .. Other than that worse service ever , Jenn was a breeze to deal with , its too many advisors handling fleet accounts More

I had an issue with the the service team but the dealership corrected it immediately dealership corrected it immediately More

Terrible service experience. Was sold an a warranty kia will not honor. Paint peeling off the car in the first year of ownership. Was sold an a warranty kia will not honor. Paint peeling off the car in the first year of ownership. More

Not pleased with last service. Engine light indicated engine issues. I've not been able to return the car for review by mechanics. Now the car has stopped and won't start. I'm very Engine light indicated engine issues. I've not been able to return the car for review by mechanics. Now the car has stopped and won't start. I'm very concerned that there was negligence in servicing my vehicle. Once this matter is resolved I plan not to return to Kia Delray. More

Everything was smooth. Received great service. Was able to use my warranty smoothly. Will go back. Received great service. Was able to use my warranty smoothly. Will go back. More

I always receive prompt, professional service from KIA Delray. They keep me abreast on the condition of my car as it's being serviced, which is highly appreciated. Delray. They keep me abreast on the condition of my car as it's being serviced, which is highly appreciated. More

I’ve been going to this dealership for 5 years and they have been great. I bought a Kia because the service department was amazing. have been great. I bought a Kia because the service department was amazing. More

I visited Kia of Delray for servicing on 23 Jan. ’25 because my engine was running rough when first started up in the mornings. The routine synthetic oil and tire rotation service there had in the ’25 because my engine was running rough when first started up in the mornings. The routine synthetic oil and tire rotation service there had in the past been reasonably priced, about $50 after the salesman would voluntarily pull a coupon and apply it. The only issues were the delay in scheduling service and waiting up to 3 hours. On 3 occasions I required warranty service (stuck shift lock, mysterious front-end noise, door handle fell off). In all cases parts needed to be delivered before the vehicle could be serviced, once me with a large rental bill. Today, after refusing several purchases available for less elsewhere ( (wipers, air filters, brakes) I was billed $100 for the usual maintenance and $300 for injection system cleaning. The dealership did not offer a coupon, hit me with an unexpected $25 “shop charge”, then a 3% credit charge, resulting in an $87 higher charge than under their previous customer-friendly charging policy. I lowered it by $62 after finding an on-line coupon and paying cash, but was aggravated about the extra charge and the hassle. For the record, my complaint involves dealership policy, not their representative, Cody, who served me and works in a system he did not create. In the future I will go elsewhere. More

The service was great. The mechanic and service found out about a recall and my Kia now has corrected great sound. They checked out everything more than what I asked for. I The mechanic and service found out about a recall and my Kia now has corrected great sound. They checked out everything more than what I asked for. I will now use your dealership since you went ahead and checked it out. Now I’ll only you the service rep and for the service took the time and solved the problem. More

Customer Service is great. Thanks to Soren Jackson who was of great help for me Thanks to Soren Jackson who was of great help for me More