Kia Downtown LA

I was repeatedly given inconsistent answers by the service staff as to what was wrong with my vehicle and when it would be ready. I was told by service staff that the mechanics were not experienced, a service staff as to what was wrong with my vehicle and when it would be ready. I was told by service staff that the mechanics were not experienced, and that i could come get the vehicle within 1-2 days. i did not receive my vehicle until 7 days later. the issue with my car? nothing, i brought the car to this dealership to see if i would need a wheel alignment, and to repair a recently damaged window seal. at the end of the 7 day period what service had they done to my vehicle? again, nothing. they told me they changed the oil (which had been done a week prior and not asked of them) ordered a new window part to which i would have to return 4 days later to get installed on the vehicle, and that they had completed a diagnostic. 7 days. it took this dealership 7 days to tell me they ordered a new part and changed my oil. there is a long list of other inconsistency’s and issues that arose with this interaction, wether it be them not being able to find my car when i came to pick it up (i had to use my app to find it, and it was parked some place a few blocks away, with a different number service tag on it) or the constant time assurances that turned out to be false. this entire experience was disappointing and left a bad taste in my mouth for this “BRAND NEW STATE OF THE ART DEALERSHIP” as said by the robot voice on the phone when you call in, which i did plenty of because nobody called me with answers regarding my vehicle status and service. I could go on, to explain how bad this experience was, but to be honest, i have better things to do, that including regaining the time i lost during the total of 9 days they had my car. So i will end with this, If you expect the bare minimum of communication, service, and competency that is standard when dealing with a business, go to any other kia dealership in los angeles because you will not find it at Kia DTLA. More

I had a fast and pleasant experience getting my car from Kia downtown thanks to Eli , I recommend people to go through Eli very helpful. I will be bringing my family and friends to Kia downtown to see Eli f Kia downtown thanks to Eli , I recommend people to go through Eli very helpful. I will be bringing my family and friends to Kia downtown to see Eli for a car thanks . More

Mike Avanecian at Downtown Kia. His exceptional customer service truly sets the standard for what everyone should aspire to. Mike kept me informed every step of the way during the s His exceptional customer service truly sets the standard for what everyone should aspire to. Mike kept me informed every step of the way during the service of my vehicle, which made the entire experience seamless and stress-free. While I waited, he created a welcoming atmosphere in the upper waiting area that made me feel completely comfortable. Mike is not just a service department adviser; he is the epitome of outstanding customer care, and I am grateful for his dedication and professionalism. If you need to have your KIA vehicle serviced, make sure you ask for Mike! A huge “Thank you” to Mike, for going above and beyond! More

Eli was a good salesman he said was gonna get me approved and he did .. thank you so much Kia and he did .. thank you so much Kia More

Excellent customer service, did my whole deal with Maya and she was great! Would definitely recommend getting your next Kia with her! and she was great! Would definitely recommend getting your next Kia with her! More

Mr Eric Espinoz,is a very friendly person he helps you answers your question when you don't understand, his customer service in outstanding, will recommend KIA OF DOWNTOWN. TO ALL MY FRIENDS ,,HAPPY HOL answers your question when you don't understand, his customer service in outstanding, will recommend KIA OF DOWNTOWN. TO ALL MY FRIENDS ,,HAPPY HOLIDAY More

Everything was perfect good services… Danny a very good sales person….. choose a very good car sales person….. choose a very good car More

Good experience as always, they took care of the car and felt it was worth it! felt it was worth it! More

Fast and on time thank you for my making my appointments go by easy advisor Mike go by easy advisor Mike More

Staff is always very friendly and provide quick service. I’ve been servicing my car at this location and will continue going back. I’ve been servicing my car at this location and will continue going back. More