Kia Downtown LA

El peor dealer donde e estado no contestan las llamadas y no te atienden bien no te atienden bien More

Govanni Martinez is a salesman here and a liar. He will promise you anything for to buy the car and won't keep his promise. He told me he would get a top rack for my Kia Sportage but never gave it He will promise you anything for to buy the car and won't keep his promise. He told me he would get a top rack for my Kia Sportage but never gave it to me. In addition, he just ignored my messages regarding anything that had to do with the car or the rack after I signed the contract. Don't trust him! More

Extremely disappointing experience with Kia Downtown Los Angeles. I dropped off my vehicle on 3/17 for what I was told would be a 48–72 hour diagnostic. Instead, this turned into nearly two months of del Angeles. I dropped off my vehicle on 3/17 for what I was told would be a 48–72 hour diagnostic. Instead, this turned into nearly two months of delays, poor communication, repeated follow-ups, and ongoing issues that still do not appear to be fully resolved. From the beginning, communication was extremely inconsistent. I made multiple calls, left numerous voicemails, and often received little to no response from the service department. I even had to go to the dealership in person just to get updates regarding the status of my vehicle. A loaner vehicle was eventually provided, but I repeatedly had to follow up myself for extensions due to the ongoing delays. I also requested a larger vehicle from the beginning because of my family’s needs, but it took weeks before one finally became available. I was eventually informed that my vehicle had suffered a transmission failure and that they were waiting for an inspector to approve the warranty claim. The transmission was later replaced with a remanufactured unit under warranty. During that process, I was also advised there was an engine leak requiring repair, only to later be told weeks afterward that it may have simply been oil residue and that they were “playing it safe.” Throughout the process, there were constant delays, changing updates, and lack of proactive communication. Even after being told the vehicle had passed inspection and was fully ready for release, I picked it up on 05/12 extremely disappointed with the condition it was returned in. The vehicle still sounds abnormal when turning on and off, making it difficult to believe the issues were fully resolved or properly inspected before release. On top of that, the interior was returned dirty with visible oil/grease marks left inside the vehicle. After nearly two months without my car, this was completely unacceptable. I honestly question how the vehicle was released back to me without a complete quality inspection to ensure everything was functioning and sounding properly. I have since left voicemails, sent videos and pictures documenting the ongoing concerns, and am still waiting for proper resolution. This entire experience has been exhausting, frustrating, and far below the level of service I expected. More

Service manager tried to extort $1000 from me for scratches and refused to show me an estimate. Then threatened to send collections after me if I didn't pay. Looking forward to his deposition. scratches and refused to show me an estimate. Then threatened to send collections after me if I didn't pay. Looking forward to his deposition. More

"I had the best experience with Sharleen Macias! "Great experience! The staff is very knowledgeable, and the prices are reasonable and transparent. Sharleen, my service advisor, was incredibly help "Great experience! The staff is very knowledgeable, and the prices are reasonable and transparent. Sharleen, my service advisor, was incredibly helpful and honest. Sharleen was not only great at what she does, but also honest and genuinely kind. I'm so glad I decided to bring my car here, and I'll definitely be back for any future repairs. Thank you for providing such superior service!" Hope Sharlene's work ethics don't go unnoticed.. More

I want to share my experience with Elizabeth at Kia Downtown LA. (09/27/2025) On Saturday, I came in for service. I was told the repair could not be fixed right away, so I needed to leave my car. Downtown LA. (09/27/2025) On Saturday, I came in for service. I was told the repair could not be fixed right away, so I needed to leave my car. Because of that, I requested a rental car. In the past, another staff member had helped me immediately and provided a rental car on the same day. However, Elizabeth did not even check availability and quickly told me it was not possible. When I explained that I had received a rental before, she frowned, looked annoyed, and made me feel like I was bothering her. She told me to just go home and wait for a phone call after they check, but no help was actually given. The next day, I even received a message saying I “missed my appointment,” which is completely false. I followed her instructions, but instead of helping me, I was dismissed and marked as a no-show. This shows poor customer service, lack of effort, and unprofessional behavior from Elizabeth. Kia Downtown LA needs to improve staff training and make sure customers who bring in their cars are treated with respect and proper support. More

I cannot thank service advisor Mike Avanecian enough! If you have any issues with your vehicle do yourself a favor and work with him. His communication skills and professionalism are unmatched. He got st If you have any issues with your vehicle do yourself a favor and work with him. His communication skills and professionalism are unmatched. He got straight to the point which I appreciate, kept me updated every step of the way. Was easy to reach for any questions I had and was very transparent with me since day one. My vehicle was ready much earlier than I anticipated. 10/10 service! Much better than anyone else I’ve worked with at Kia DTLA Service. More

I have been going to Kia downtown for 10 years this is are 3 vehicle. 2025 sportage. Took it in for service September 15 excellent service and help Michaela explained everything to me . Took her time she are 3 vehicle. 2025 sportage. Took it in for service September 15 excellent service and help Michaela explained everything to me . Took her time she was kind an definitely will request her . When I return. More