Kia Downtown LA

Pésimo servicio, primero porque trate de contactarme atravez del teléfono y nunca contestaron así que fui personalmente a hacer mi cita y me la dieron a las 9 de la mañana, pues había una línea que le d atravez del teléfono y nunca contestaron así que fui personalmente a hacer mi cita y me la dieron a las 9 de la mañana, pues había una línea que le daba la vuelta al negocio así que después de una hora de espera que me tocó mi turno, me salen con que el servicio que yo necesitaba para mí Kia Sorento que era un simple cambio de aceite lo tenía que pagar que porque en el contrato no tenía servicio ain cobro o no se que, ya la verdad harta me fui mejor a dónde venden las partes para comprar el dichoso filtro que solo lo venden ahí así que después de todo los inconvenientes mi hijo me hizo el cambio de aceite. La verdad me hubieran ahorrado toda la perdida de tiempo y el coraje que pase y no me estuviera molestando en escribir este review.. More

Hola mi nombre es José y Kia downtown Los Ángeles ofrece un muy buen servicio un muy buen servicio More

Sent my car in for a alternator issue they told me it was my battery. I paid $397 for a new battery. Three days later I returned the vehicle, I was later told my initial concern (the alternator) needed to b my battery. I paid $397 for a new battery. Three days later I returned the vehicle, I was later told my initial concern (the alternator) needed to be replaced for $1088. I said no I have a warranty when I went to pick up my car. They had took parts out of the car. So I had to wait for them to rehook my car. I drove to the dealership where I purchased the car and had a warranty. Under 20 mins a 10 mile street commute my car was smoking and leaking antifreeze. My dealership told me told me to tow it back to Kia ( who returned my car in worse condition) to fix the leak before getting the alternator fixed. It’s been since June 2nd since I’ve had my vehicle. It is now June 26th and I have no loaner car or have any update as to when my car will be fixed just to get it sent to the dealership to get my alternator fixed. Zero stars awarded to the customer service at Kia Downtown. Oh I forgot to mention they put a deep scratch on the right side or my car under the passenger light. AND did NoT take pictures of my car when I initially brought it in to prove there fault/error. More

The salesman was nice and straight forward. I didn’t feel like I was being haggled for paying more for things I didn’t ask to be added. And I really appreciated receiving knowledge on incoming I didn’t feel like I was being haggled for paying more for things I didn’t ask to be added. And I really appreciated receiving knowledge on incoming inventory and have the ability to pre-contract a car before it hit the lot. More

They are very careful how the customer is satisfied when handing a situation. Like doing businesses with them all has been good and hopefully it stays that way. handing a situation. Like doing businesses with them all has been good and hopefully it stays that way. More

Good helping and receive I like thank you so much all aways I appreciate all aways I appreciate all More

Excelente el trato y el servicio , me an sabido ayudar en lo q e nesecitado ... en lo q e nesecitado ... More

Came for an oil change and the service advisor was friendly and the oil change only took 30-45 minutes. In and out very fast. friendly and the oil change only took 30-45 minutes. In and out very fast. More

The dealership was very clean, excellent vehicles on display. The sales and finance team provided excellent service and were very friendly. display. The sales and finance team provided excellent service and were very friendly. More

Muy buen lugar en una muy buena ubicación fácil de llegar y el personal brinda un excelente atención y el personal brinda un excelente atención More