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Kia Downtown LA - Service Center

Los Angeles, CA

4.1
1,129 Reviews

1,129 Reviews of Kia Downtown LA - Service Center

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October 07, 2021

Very professional and service was fast and easy. Good communication. Customer service was very friendly More

by lt-hollywood
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daniel Espinoza
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 06, 2021

Christine was very helpful with the process, they had indoor waiting area with a fan as well. More

by Ixtli
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christine Romero
October 05, 2021

Julie was great. She was very helpful and professional. I would love to come back to her for next service. More

by ryuga.sh
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Julie
October 05, 2021

Christine streamlined the process and was pleasant to work with. Great communicator and punctual. Highly recommend More

by MELLEN.ANDREWJ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christine Romero
October 04, 2021

I spent over $1000 to repair my car and didn't even get a car washed. More

by aykim1207
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Gabriel
October 02, 2021

I was training my car I didn’t like the idea that they were going to give me a used car also they were going to give Give him $1000 in top of a used car very unhappy for six years a payment of $400 I did More

by rosemaryguerra24
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Maya Fakih
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Frankie Garcia
September 29, 2021

They did a service on a car I haven’t owned for many years. When I was left as the contact I replied back saying I do not own the car and have not heard back. SHADDY !!!! What service are you doing on a More

by KOHANJON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Maya Fakih
2.0
This rating includes all reviews, with more weight given to recent reviews.
September 29, 2021

This has been the worst customer Service experience ever! They never return your phone calls and they lie left and right. My car was there for eight days supposedly because they were waiting on parts that th More

by Daisy
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
JD
September 28, 2021

Disorganized, chaotic and misleading service protocols. My car had a number listed on it to show where I was in line (I also had an appt). However they took the car AFTER me first to service. I didn’t know More

by NJUMA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Emilio, Sergio and Leslie
Sep 29, 2021 -

Kia Downtown LA responded

Thank you for sharing your experience with us. We look forward to serving you again in the future and hope your next visit is a great one.

September 25, 2021

This is the second time KIA disappoints regarding there diagnostics with the vehicle. As well as this time my vehicle came back with a smear or hit from carelessness from the associates there. More

by JOCEVEED
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Manuel M and Frank G
Sep 29, 2021 -

Kia Downtown LA responded

Thank you for sharing your experience with us. We look forward to serving you again in the future and hope your next visit is a great one.

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