Kia Downtown LA - Service Center

Julie was great/kind/attentative. The pricing and hidden fees is why this rating is so low. If you have a price, keep it that, especially when a customer asks multiple times if the price is the full price. fees is why this rating is so low. If you have a price, keep it that, especially when a customer asks multiple times if the price is the full price. A full explanation/breakdown should be given rather than swindling people and rushing them to sign paperwork so you lock them in for some extra money. More

Very professional and service was fast and easy. Good communication. Customer service was very friendly communication. Customer service was very friendly More

Christine was very helpful with the process, they had indoor waiting area with a fan as well. indoor waiting area with a fan as well. More

Julie was great. She was very helpful and professional. I would love to come back to her for next service. would love to come back to her for next service. More

Christine streamlined the process and was pleasant to work with. Great communicator and punctual. Highly recommend work with. Great communicator and punctual. Highly recommend More

I spent over $1000 to repair my car and didn't even get a car washed. car washed. More

I was training my car I didn’t like the idea that they were going to give me a used car also they were going to give Give him $1000 in top of a used car very unhappy for six years a payment of $400 I did were going to give me a used car also they were going to give Give him $1000 in top of a used car very unhappy for six years a payment of $400 I did have a credit let them know about that but they still issue me a bad choice of a car that I want it More

They did a service on a car I haven’t owned for many years. When I was left as the contact I replied back saying I do not own the car and have not heard back. SHADDY !!!! What service are you doing on a years. When I was left as the contact I replied back saying I do not own the car and have not heard back. SHADDY !!!! What service are you doing on a car I don’t own? What money are you trying to steal from other clients or corporate? More

This has been the worst customer Service experience ever! They never return your phone calls and they lie left and right. My car was there for eight days supposedly because they were waiting on parts that th They never return your phone calls and they lie left and right. My car was there for eight days supposedly because they were waiting on parts that they ordered. When I told them that I was coming to pick up my car to take to someone else, magically parts were there and my car was ready in one hour. Come to find out parts were never an ordered and my car was there for over a week for no reason. I was told they don’t have loaners to find out that they do have loaners. I was told That they don’t have a shuttle service just to find out that they do. I have been hung up on multiple times, transferred to voicemails that don’t take messages. After getting my car back, less than 24 hours later I had to bring my car back in because my check engine light came on and a display that says engine problem. Totally unacceptable! Not to mention I also had a separate issue that was mentioned when I brought my car and that was totally ignored and not even looked at. I am still waiting on this issue to be resolved. More