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Kia Downtown LA - Service Center

Los Angeles, CA

4.1
1,451 Reviews
Call Service Center (888) 939-3589

1,451 Reviews of Kia Downtown LA - Service Center

Sort by
November 05, 2022

After being slow to handle intake, the process was extremely smooth. Good communication from rep and exactly on time. More

by MCDOWELLDF
Customer Service
Recommend Dealer
Yes
Employees Worked With
Service tech
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November 04, 2022

Reception is the worst sales reps lie and they make it so hard to talk to management More

by anavelez5051
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Reception
Report | Print
November 04, 2022

Nice service by representative Emilio Quinonez,he was friendly and professional . Dealer wait times are very long More

by LUIESALIN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Emilio Quinonez
Report | Print
November 01, 2022

Great communication! Great service !! Kept me informed about my car needs and beyond. Highly recommend. More

by CHULTIN22
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Raymond Vanegas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Arturo ríos service dept.
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October 26, 2022

Friendly staff and very helpful in service scheduling. One inconvenience: no loaners or transportation provided. More

by Ricardo
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Arturo
Report | Print
October 12, 2022

I recommend this dealership. My service advisor Emilio was very helpful and very professional. 10/10. More

by JSLOPEZ1186
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Emilio Quinonez
Report | Print
Oct 17, 2022 -

Kia Downtown LA responded

Thank you for sharing your experience with us. We look forward to serving you again in the future and hope your next visit is a great one.

October 08, 2022

Everyone was friendly and organized even though it’s super busy. They also work fast More

by Pascale
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maya Fakih
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eliezer Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 17, 2022 -

Kia Downtown LA responded

We are incredibly grateful that you took the time to leave us this review. We put our customer satisfaction as the top priority and we are committed to our customers. It's customers like you that make our job wonderful. We look forward to serving you again.

October 07, 2022

Thank you for your help was so good everything was so fast and the people so kid 🙂 More

by marryygg98@gmail.com
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Maya Fakih
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 17, 2022 -

Kia Downtown LA responded

We are incredibly grateful that you took the time to leave us this review. We put our customer satisfaction as the top priority and we are committed to our customers. It's customers like you that make our job wonderful. We look forward to serving you again.

September 23, 2022

My service consultant Emilio was knowledgeable, polite, and a joy to work with; I would happily return for my next service and recommend it to other KIA owners. More

by NORLANDOU
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Emilio Quinonez
Report | Print
Oct 17, 2022 -

Kia Downtown LA responded

Thanks for sharing your kind words! We're excited that you had an amazing experience with us! We appreciate the 5-stars and we'll look forward to serving you again.

September 20, 2022

Takes forever, don’t pay attention, don’t care about customers, and unorganized. Took 3 hours for a two hour job. Wearing headphones and continues to wear them even after not hearing me clearly the More

by alejandrogonz1013
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Maya Fakih
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Fred Poindexter
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Oct 17, 2022 -

Kia Downtown LA responded

We are sad to hear that you did not have the best experience. You deserve better. Please reach out to me so we can make it right.

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