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Kia Downtown LA - Service Center

Los Angeles, CA

4.1
1,454 Reviews

1,454 Reviews of Kia Downtown LA - Service Center

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October 07, 2022

Thank you for your help was so good everything was so fast and the people so kid 🙂 More

by marryygg98@gmail.com
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Maya Fakih
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 17, 2022 -

Kia Downtown LA responded

We are incredibly grateful that you took the time to leave us this review. We put our customer satisfaction as the top priority and we are committed to our customers. It's customers like you that make our job wonderful. We look forward to serving you again.

September 23, 2022

My service consultant Emilio was knowledgeable, polite, and a joy to work with; I would happily return for my next service and recommend it to other KIA owners. More

by NORLANDOU
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Emilio Quinonez
Oct 17, 2022 -

Kia Downtown LA responded

Thanks for sharing your kind words! We're excited that you had an amazing experience with us! We appreciate the 5-stars and we'll look forward to serving you again.

September 20, 2022

Takes forever, don’t pay attention, don’t care about customers, and unorganized. Took 3 hours for a two hour job. Wearing headphones and continues to wear them even after not hearing me clearly the More

by alejandrogonz1013
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Maya Fakih
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Fred Poindexter
Oct 17, 2022 -

Kia Downtown LA responded

We are sad to hear that you did not have the best experience. You deserve better. Please reach out to me so we can make it right.

August 31, 2022

Friendly, accommodating, resourceful, helpful, clean. Arturo was very knowledgeable and helpful during my visit. He went above and beyond to explain service needed and kind to get me a ride to a nearby c More

by JROD10247
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Arturo
August 30, 2022

It takes a village, shouldn't be that hard. I will never go back. Unfortunate I live around the corner and will now be going elsewhere. They know what they do here, I'm not the only one they do More

by kevinpedersonla
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
All
August 24, 2022

Thanks for making my car run great again, again Word Word Word Word Word Word More

by kevinpedersonla
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Manny, Arturo, Frank
August 23, 2022

Absolutely terrible service. Four hours for an oil change with an appointment. I took corporate 6 hours to call me back. More

by vaughnjohnson33
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Manuel
August 21, 2022

I took my car in for service at this location and I had a great experience. More

by alma
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Emilio
August 21, 2022

Emilio Quinonez was very helpful. I would want him next time I'm there. Thanks More

by LUISB.1106
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Emilio Quinonez
August 19, 2022

Thanks for Kia La downtown. Good service, very professional. I will recommend my friends. Thanks Adam kim. More

by ZZIZZI1998
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maya Fakih
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
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